NICE Trading Recording Solution Receives Microsoft Lync Qualification

NICE Systems

today announced that the NICE Trading Recording solution has been qualified to support Microsoft Lync, Microsoft's next generation unified communications software. The qualification ensures that financial institutions can now use the same reliable, secure and scalable recording platform used in their trading floors for the back office. NICE Trading Recording has the ability to capture all voice interactions across different channels, such as front-end, back office and mobile phones, to help ensure regulatory compliance. NICE Trading Recording is an innovative recording solution designed to help financial institutions with essential capabilities such as retention, retrieval, advanced search, and monitoring. It supports a secure and automated process that documents all access to call recordings and delivers instant call retrieval and replay to the workstation. As more and more financial institutions are using Microsoft Lync, NICE has adapted its NICE Trading Recording solution to support the growing and diverse forms of communications that customers need to capture. Microsoft and NICE are strengthening their long-standing partnership with this new integration. NICE is already part of Microsoft's ISV Developer Program, integrating Microsoft Lync into the NICE Interaction Management platform. This recent qualification extends NICE's existing broad reach in the financial trading market.