USG Business Insurance Review

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Contributor, Benzinga
August 26, 2022

USG Insurance Services Inc. is a leading business insurance provider offering a wide range of products to protect your company and personal assets. It provides insurance to businesses of all sizes across the country. You can find coverage for everything, from small auto repair shops to manufacturing plants and medical facilities. 

In addition to providing clients with commercial insurance coverage, USG business insurance offers consulting services for businesses seeking advice on managing risks within their industry. For instance, one of its specialties is assisting companies with compliance issues related to government regulations and legislation.

Whether you need to insure your building, equipment, stock or employees and their families, USG business insurance can help. The company’s team of professionals enables you to determine which policies are right for your business, how much coverage you need and cost analyses. It also offers general liability, commercial auto and specialty policies like workers’ compensation. 

It has a nationwide network of more than 20 branch offices, which means you can work with your preferred USG team members for any location and coverage, regardless of your account size. If you need a company that is an expert at problem-solving for commercial coverages and specializes in challenging risks, USG is a top consideration.

Best For
  • Small businesses looking for industry-specific policies from a broker with plenty of carrier options
  • Businesses requiring specialty insurance for complex risks
  • Competent guidance in choosing the appropriate specialty coverage for yourself and your business
  • Helps assess challenging risks and finds the best solutions
  • Brokers are not divided by territory or coverage type, allowing you to work with your preferred USG team members for any location, coverage or account size
  • They work with internal specialty divisions to provide focused expertise and solutions.
  • Site is difficult to navigate and does not allow users to compare features or prices easily.

USG Business Insurance Ratings at a Glance

Customer Service
User Benefits
User Experience

USG Business Insurance Products

USG offers a wide range of policies, from basic property coverage to liability and cyber security. It also offers special promotions to save you money on premiums. The site is easy to navigate, and the customer service team is helpful if you have any questions about your policy or the application process.

The company also provides a guide to help you determine what kind of coverage will be appropriate for your company based on its size and specific needs. The USG business insurance product offering is extensive and includes:

  • Business interruption coverage that keeps your company afloat after a disaster like a fire or theft
  • Commercial property damage coverage that helps pay for any damages that occur because of an accident or disaster
  • Emerging risks insurance, which covers a wide range of risks that could affect your operation or reputation
  • Excess umbrella liability and directors and officers (D&O) liability, which supplement the primary policies you have in place by covering claims above and beyond what those policies offer
  • Inland marine, which covers property damage related to vehicles owned by a business entity and other items, including theft of mobile equipment trailers and equipment stored in locked containers.

The policies above are just a few of the coverage options USG offers. If you have a few employees and need liability insurance, USG offers a simple package that includes bodily injury and property damage insurance, including workers' compensation and employer's liability.

USG business insurance has many features to help companies manage their operations and protect their employees. Suppose you have more than five employees and are looking to protect your company from the financial risks of an accident or illness. USG offers additional options, including employee disability income protection, hospital indemnity coverage and medical expense coverage.

USG Business Insurance Customer Service

The online reviews for USG Insurance are mixed, with an average score of 3 out of 5 on Yelp, Google+ and Facebook. Most people who have used its services seem happy, but some are unhappy with the prices and feel they could find better deals elsewhere. However, many people also said they had great experiences with the company and would recommend it to others.

USG business insurance offers many great options for businesses, but its customer service sets it apart. The staff is knowledgeable, friendly and accommodating when you have questions about your policy. You can contact USG by phone email, or text message. 

When you call the company, you will be greeted by its friendly team of customer service representatives who are ready to help you. They can answer questions about their products or services and walk you through purchasing insurance if needed. They quickly respond to your questions and will always get back to you within 24 hours. 

If you do not want to talk to someone over the phone, there is an online chat option on the website that will give you access to a real person right away. The USG business insurance website offers a wealth of resources to help you decide what type of coverage is right for your business. 

The USG team has a long history of success in property and casualty insurance. With over 20 years of experience working together, it has developed a unique approach to maximizing client profitability and controlling costs. Using its proprietary technology, USG solves problems insurers have traditionally addressed through manual processes. This advantage translates to customers retrieving quotes faster and getting more personalized service.

USG Business Insurance Pricing

Several factors determine business insurance prices, including the type of insurance, the amount of coverage and the coverage limits. 

Common factors influencing the price of your business insurance policy include:

  • Your company's size and structure: A large corporation may have more risk than a small business.
  • Type of insurance: If you want to protect your equipment and inventory against damage from fire or theft, you will need to purchase specialty policies.
  • Amount of coverage: The amount of coverage will also impact premium costs because it determines how much risk is assumed by the insurer when providing guidelines for your assets or liabilities.
  • The industry you operate in: If you are in manufacturing or construction, there will likely be more risk involved than if you are a retailer. As a result, policies for higher-risk industries tend to cost more.
  • Your claims history: Any claims-related lawsuits against your firm can also affect the price of your specialty business insurance.
  • Location: Some areas are more prone to natural disasters or catastrophes than others.

While some insurance policies are relatively straightforward, others can be confusing. Insurance companies compare every possible liability when determining your rate. If you do not know what kind of coverage you need, buying too much or too little coverage for your situation is manageable.

It is also worth noting that some policies have deductible options. A deductible is what you pay before the insurance kicks in and covers any expenses. Other considerations may also affect business insurance prices, such as whether your business has been around for a long time or whether you are opening a new location in an area that has seen repeated natural disasters. 

USG Business Insurance User Benefits

It is easy to see why people choose USG business insurance. It has a range of products that can help you protect your business, from individual coverage to specialty insurance. Its business insurance plans provide you with the best protection while being affordable and flexible. The company also makes it easy to find the right plan for your needs.

The USG business insurance website is simple and easy to navigate. Once you have clicked on the product you are interested in, you will see an overview of its features and benefits. From there, you can see what the coverage entails, how much it costs and how to sign up.

You can sign up for access to an online portal where you will receive quotes, view or pay invoices, get instant submission clearance and other convenient services. Company representatives are also available to assist you if you need help filing a claim to get back up and running without disrupting your business operations.

Suppose you need more information or want to speak with a representative before making your decision. USG tries to make the most of every second you spend on its site by ensuring there are no unnecessary steps between getting answers and finding solutions.

One of the biggest perks of using USG is it provides insurance for small businesses, which can be challenging to insure with other companies. You will never have to worry about getting lost in the shuffle or being treated like just another number when dealing with USG because it has a team dedicated to helping small-business owners.

USG Business Insurance User Experience

USG may not be the best company out there, but it is one of the better ones. It helps you find easy payment plans to allow you to make monthly payments instead of sending in a large sum at once. That can help you budget better and avoid getting overdrawn on your bank account.

Customer service is critical. Policyholders who recently shopped for a new policy and found a much cheaper option elsewhere didn’t always leave based on price alone. The competition sometimes even has features USG does not offer. However, policyholders tend to stick with them anyway because USG has been so reliable for them in the past. This carrier always works with their policyholders to resolve issues quickly and easily.

Benzinga recommends USG because its prices are reasonable, and it offers a wide variety of policies if you are looking for more than basic business insurance. Policyholders like how easy the company is to deal with and that it takes care of all issues related to your business insurance. This company makes it easy for entrepreneurs to focus on their businesses instead of dealing with paperwork. 

The only issue that Benzinga found was that some policyholders said that when they call to ask questions about their policies, USG was unable to answer immediately. The policyholders were told they needed to contact the agent who sold them the policy to answer their questions. Not getting an answer right away can be frustrating. However, after further research, USG wanted to protect their clients from liability issues if the information was not correct. It is fairly common for the carrier to have policyholders call their agents for policy questions.

USG Business Insurance vs Competitors

USG business insurance has a few competitors, such as SUNZ Insurance Co. and Insurance Specialty Group. Both companies provide insurance packages for businesses of all sizes. Although the two have some similarities, there are also some differences in business models and policies. The main difference between USG and its competitors is it offers customized coverage plans for businesses based on their needs. At the same time, other companies use standardized procedures for their clients.

USG’s biggest competitor is SUNZ Insurance. It is similar in that it offers a variety of insurance products for small businesses, but its rates are higher than USG. The main difference is that SUNZ only offers one product to cover business losses from all types of risks, while USG provides multiple products to cover different risks.

Insurance Specialty Group is also like USG in offering various insurance products for small businesses. However, its rates are high, and it does not offer discounts for being a member of the Chamber of Commerce or for being a woman-owned business. As a result, you may pay more than you should.

USG Business Insurance Overall

If you are a business owner, there are many things to consider regarding insurance. You want to ensure you have enough coverage for the risks associated with your business. You also want to ensure the type of coverage is suitable for your business.

The first step toward getting the right coverage is understanding what risks may affect your business. Some obvious ones are theft or damage resulting from fire or other natural disasters. But there are less obvious risks that can be equally damaging if they are not addressed properly, including data breaches or cyber attacks. 

If you are unsure what risks affect your business and how much coverage you need, USG can help identify those areas. In addition, it can help you find the best approach for protecting your business assets and operations against these threats. 

Specialty policies often come with lower premiums than standard policies do. Because their policies are designed for specific industries, specialty companies do not have to charge as much as general insurers because they do not provide as many options and know what they are doing when covering risks. 

USG business insurance is one of the most comprehensive insurance packages on the market today. It protects businesses in various industries, including retail, construction, healthcare, aviation and manufacturing.

You can also purchase coverages individually for each employee who works for you. This option may be ideal if you have one or two employees who work independently from the rest of your staff. USG is best for businesses that want to close coverage gaps and identify potential liabilities they may not have been aware of. The company's full suite of business insurance products provides the right coverage at the right price.

Frequently Asked Questions


Do small businesses need a lot of insurance?


Yes and no. The answer to this question depends on several factors. For instance, small businesses can be at risk for many types of losses.


Is specialty business insurance expensive?


No. Specialty business insurance can be affordable. Depending on your business size, it may even be cheaper than general commercial insurance.

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About Maurice Draine

Maurice Draine is a former insurance agent, broker, underwriter tech, and agent sales support rep with over 15 years of professional writing experience. Maurice helps insurance, financial, and various online and ad agencies, create the words that drive customers to their websites and keeps them there.