Contributor, Benzinga
November 30, 2022
MoneyGram
Overall Rating:
securely through MoneyGram's website

MoneyGram is one of the largest money transfer services in the world, with over 400,000 agent locations. Based in Texas, the company operates in more than 200 countries and territories, allowing users to send money directly from its website, at agent locations or through the MoneyGram app. Recipients can receive funds through a bank account, prepaid card or mobile wallet. Depending on the channel, recipients can receive funds within 10 minutes, making it a great choice for those looking to send money abroad. 

Best For
  • Consumers who want to send money anywhere in the world
  • Individuals who need to send money quickly
  • Consumers who need to send money without a bank account
  • Enterprise customers who need banking solutions
Pros
  • Global reach
  • Operates in over 200 countries and territories
  • Over 400,000 agents globally
  • Easy to transact
  • Friendly user interface
Cons
  • Fees vary based on destination, transfer value and payout option
  • Maximum transaction limit of $10,000 for most countries

MoneyGram Ratings at a Glance

Customer Service
Security
Pricing
Mobile App
User Experience
Overall Rating

MoneyGram Product Offering

MoneyGram is a pioneer in peer-to-peer digital (P2P) payments. Serving consumers directly with innovative cross-border payment solutions is the core product offering of the business.  Here are a few of the main services offered by the company.

Money Transfers

MoneyGram provides remittance services to customers around the world, offering a reliable and convenient way to send money abroad. The website has a simple online and app-based platform where users can send money from the comfort of their homes. Users can also send money at a kiosk or from an agent's location. Recipients can receive funds via multiple options, including cash pickup, mobile wallet, debit card or home delivery. You can even send money to inmates.

Sending funds is fast and easy, and customers in most countries can send up to $10,000 per online transfer and up to $10,000 every 30 calendar days. In the United States, the limit is up to $15,000 per online transfer to 42 countries. Send limits also depend on the sender’s bank, which can impose its own limits.

By joining MoneyGram Plus Rewards, every transfer counts towards accumulating perks. Ongoing rewards include 40% off the fee after every fifth money transfer. The loyalty program provides rewards every time you send money.

Banking Solutions

MoneyGram offers business financial solutions that include money transfers, money order services and check processing to help businesses meet customers' needs. In addition, MoneyGram can help with:

  • Compliance programs for fraud loss prevention
  • Inventory management
  • Daily reconciliations
  • Business product expansion
  • Extra income generation

Bill Payments

Bill payment is a growing service offered by MoneyGram that takes advantage of the company’s extensive billing network. Users can send payments online or via an app to multiple companies, including healthcare providers, phone companies and government agencies. Many of these payments can be made on an expedited basis, and customers receive real-time payment notifications and reporting.

Money Orders

Money orders were among the initial services offered by MoneyGram. A money order is similar to a check used for payments. Unlike a check, it is prepaid upon creation. The money order option is useful to MoneyGram customers who don’t have a traditional bank account. 

MoneyGram Customer Service

MoneyGram has multiple contact options that allow users to easily contact its support team. You can contact MoneyGram customer support via live chat, phone or email. There is also a contact form on its website where you can explain your issues and wait for feedback. The company also has a detailed FAQ section that answers key questions you might need help with. 

MoneyGram users can have confidence in the company’s customer support. The staff is generally effective in answering customer questions. Some customers have concerns about response times, but customers have many channels to resolve issues.

MoneyGram Security

MoneyGram offers a safe and secure way to send money internationally. The app encourages login security using facial biometrics or fingerprint on iOS. Protecting customers' personal details and money online is a priority, and the company encourages users to only send money to people they trust and double-check the recipient's credentials. In addition, MoneyGram offers helpful advice on common scams and how to protect against fraud.  

MoneyGram Pricing

The exchange rates offered by MoneyGram vary based on the currency, the amount of money sent and where you are sending the money. Fees include a transfer fee, exchange rate markup and other third-party charges. The MoneyGram website features a cost estimator that lets users know the exchange rate before confirming a transaction.  

MoneyGram Mobile App

The MoneyGram app provides flexibility, speed and freedom for users to move money anywhere and at any time. The app is available for both Android and iOS devices. It offers the same user-friendly experience as the web version, allowing users to transfer money, check their transaction history and find a MoneyGram agent in their area. According to users, the app is convenient to use and makes it easy to manage their finances on the go. 

MoneyGram User Experience

Sending funds via MoneyGram is an easy and straightforward process. The company’s website is user-friendly and easy to navigate. You can send, track and receive money from home or find a convenient agent location.

To minimize surprises, the cost estimator gives you clarity on how much a transaction could cost. MoneyGram also has a responsive app with the same experience as the desktop version. It offers multiple options for users to receive funds, making it a convenient way to send money anywhere in the world.

MoneyGram vs. Competitors

MoneyGram has several competitors in the money transfer space, including Western Union and Xoom (a PayPal service) and Wise. All these companies offer similar remittance services, allowing customers to send and receive money internationally. Differences might occur in exchange rates, agent locations and speed of transactions.

Overall Rating

Overall, MoneyGram is an excellent choice for those looking for a safe and reliable way to transfer money overseas. With over 400,000 agent locations in more than 200 countries and territories, the company makes it easy for people all over the world to access its services.

The money transfer service also has responsive customer service that you can contact via email, phone or chat, allowing customers to solve their issues quickly and on time. Users can receive payment via multiple channels, including bank accounts, cash pickups and debit cards. The wide range of payout options means that users can receive money almost anywhere they are in the world. The company also offers transparent fees and rates. All these features create a useful worldwide money transfer service.

Frequently Asked Questions

Q

Can MoneyGram be picked up anywhere?

A

MoneyGram funds can be picked up almost anywhere in the world. With over 400,000 outlets in over 200 countries and territories, MoneyGram makes it easy to send and receive funds from any location.

Q

How do I receive a MoneyGram?

A

You can receive a MoneyGram with funds through multiple options, including account deposit, cash pickup, mobile wallet or home delivery.

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