Eyeconic® offers name-brand eyewear online with the ability to use your vision benefits. While some of the prices might first appear to be higher than other online glasses and contacts retailers, customers that apply their benefits can save up to $250 on their purchase. Although it has room for improvement in its customer service and shipping to create a better experience for customers, it’s a platform that is worth exploring.
- VSP® members looking to use their vision benefits online
- Time-strapped people with vision benefits
- Individuals looking for contacts shipped directly to them using vision benefits
- Ordering name-brand eyeglasses online through insurance
- Accepts vision insurance from Cigna, Metlife and VSP
- One-time frame exchange if you don’t like the glasses you order
- Discounts for teachers, students, military and first responders
- Large selection of frames and contact lenses
- Free shipping and returns
- Virtual try-on
- Glasses frames start at $100
- B rated with the Better Business Bureau (BBB)
Eyeconic Ratings at a Glance
Eyeconic Product Offering
Use your vision benefits while ordering eyewear, including glasses and contacts online. Eyeconic is a VSP® preferred online retailer that provides the price of your frames after your vision insurance is applied. Since its launch, Eyeconic® has expanded its capabilities and now accepts additional insurance companies.
It offers high-quality, name-brand glasses frames. Some of the brands it stocks include bebe, Calvin Klein, Cole Haan, Nike, Ray-Ban and more*.
You can also get blue light and non-prescription glasses, including polarized sunglasses from leading brands.
Contact lens wearers will also find a long list of in-stock brands and types. Whether you have astigmatism or are looking for daily contact lenses that you can toss out after one use, you’ll find it on Eyeconic.
How to Order Glasses From Eyeconic
If you’ve never ordered glasses online, you might be a little leery of the process. Rest assured, the process works smoothlyand you can find a frame that looks great on you using the virtual try-on function. Here’s a look at the process you’ll encounter with the company.
1. Review frame options. You can shop by style, size, color, material and frame shape. Just use the filters to narrow your search for what will look best on you.
2. Take a photo of yourself for the virtual try-on feature to see how the frames will look on your face. It won’t be quite like trying on the glasses in person, but it will give you a good indication of what you’ll look like in the frames.
3. Read reviews of the frames. Many frames have reviews from past customers that have shared what they like and don’t like about the frames. You can learn more about fit, long-term wear and good features from the frames.
4. Select the lens features you prefer. If you wear them frequently, consider thin and light lenses with a scratch-resistant coating and anti-reflective coating. You can alsochoose from several upgrades.
5. Input the information from your prescription and upload it for verification.
6. Complete the purchasing process by inputting insurance information and additional payment, if needed.
7. Track your order using the information provided and await your order.
8. Visit a VSP eye doctor for a free glasses adjustment, if needed.
While customers enjoy the convenience Eyeconic provides, they have shared a few comments about customer service. Eyeconic allows customers to get in touch by email, chat and phone. Customer service is available Monday through Friday 6 a.m. to 5 p.m. PST and weekends 7 a.m. to 5 p.m. PST.
Emails may take a few days to get a response. Customers note struggles connecting their vision benefits to the site and delays in finalizing their orders because of the delays. When issues arise, some customers also note struggles with getting refunds quickly or resolving order issues, such as receiving sunglasses without shaded lenses.
While Eyeconic has higher pricing when compared to some other online retailers, customers with vision benefits pay an average of $33 for glasses. Again, you can save significantly — up to $250 off, along with an annual supply discount for contacts.
Eyeconic also offers special discounts for teachers, students, military and first responders so be sure to get your promo code if you fall into one of those categories.
While the ordering process is straightforward and simple, some of the Eyeconic customers have left unfavorable reviews about shipping times. Upon completing the order, Eyeconic estimates that eyewear will ship within two weeks and that users will receive a shipping notification. While many people receiveshipping updates and their orders within the given timeframe, some customers state that they do not receive a notification and try to find details about delays but are unable to find any information.
Manufacturing custom lenses for frames and sourcing hundreds of prescription contact lenses from a host of manufacturers is a complex business. However, more transparency and better processes for shipping could improve the user experience.
Eyeconic vs. Competitors
Eyeconic has a few competitors that are similar like glassesusa.com and eyebuydirect.com. However, Eyeconic offers significant savings for customers using their insurance benefits, with a more seamless approach to applying insurance benefits.
Overall, Eyeconic offers a valuable service– the opportunity to purchase eyewear at a significant discount online while using vision benefits. While there is room for improvement in the shipping and customer communication realm, Eyeconic also offers a convenient way to purchase glasses and contact lenses and ships them directly to the home instead of having to return to the optometrist office for pickup.
Frequently Asked Questions
Is Eyeconic owned by VSP?
Eyeconic is owned by VSP. It was founded in 2011 to help members take advantage of their vision benefits and has since expanded to accept other vision insurance.
Does Eyeconic require a prescription?
Yes, Eyeconic requires an up-to-date prescription. However, you can choose to purchase non-prescription blue light glasses, fashion frames or sunglasses.
How do you use Eyeconic?
Using Eyeconic is easy. Input your vision insurance provider information into your profile. Then shop for the frames or contact lenses and use your benefits at checkout. You can alsopurchase through the website without using vision benefits or complete your purchase and send your receipt to your vision insurance company for out-of-network reimbursement.
* All other brands or marks are the property of their respective owners
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About Rebekah Brately
Rebekah Brately is an investment writer passionate about helping people learn more about how to grow their wealth. She has more than 12 years of writing experience, focused on technology, travel, family and finance. Her work has been published in Benzinga, Hearst Bay Area, FreightWaves and Dallas Observer publications.