Decluttr Review

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Contributor, Benzinga
May 14, 2021
Decluttr
Best For
  • People looking for a convenient, secure way to sell their items
securely through Decluttr's website
1 Minute Review

Decluttr is an online marketplace where you can buy and sell all kinds of cell phones, smart speakers, CDs, DVDs, games, LEGO®, books, smartphones, MacBooks and more. All phones, tablets, wearables, games consoles, laptops and other tech gadgets are Certified Refurbished Tech by Decluttr. 

Buyers are guaranteed a free 12-month limited warranty, 14-day satisfaction or money-back guarantee and free shipping. The platform boasts a wide variety of used and refurbished products selling at or below market price. 

Plus, Decluttr’s Tech Price Promise guarantees sellers receive the first price quoted or can request their item back for free.

Leave Your Own 1 Minute Review!
Best For
  • People looking to sell used Tech, DVDs, CDs, LEGO and books
  • People looking to buy quality, refurbished tech gadgets and pre-loved DVDs, CDs & Games
  • People looking for a convenient, secure way to sell their items
Pros
  • Convenient for trade-ins
  • Certified Refurbished Tech in the Store
  • Large selection of items for sale in the Store
  • Free insured shipping for Store purchases
  • Fast payments for trade-ins
  • 28-day price lock for trade-ins
Cons
  • Only offers payments through PayPal or direct deposit
  • Not all items will be accepted

Decluttr Ratings at a Glance

Services
Pricing
Customer Service
Mobile App
Overall Rating

If you’re looking to buy or sell a used tech product or other gadget, make sure to browse Decluttr. The platform offers the opportunity to buy or sell a wide range of products, ranging from laptops to books, and even LEGO®. Decluttr is secured, guaranteed and tech is always Certified Refurbished. 

There are a host of different benefits to buying and selling on Decluttr. We’ll go over what the platform is best at and who it’s best for, as well as areas that could use improvement, in this Decluttr review.

Decluttr Services

Decluttr’s marketplace for buying and selling tech products and other goods is one of the most well developed platforms on the internet. Buyers can shop all different kinds of smartphones, laptops, gaming consoles, tablets, smartwatches, e-readers and more. 

Buyers also have the benefit of a peace of mind, since all tech products from Decluttr are Certified Refurbished and the platform offers a 14-day money back guarantee - no questions asked. 

People looking to sell their MacBooks, smartphones, tablets, books, DVDs, LEGO® and other items will find the process is extremely straightforward and easy with Decluttr. Decluttr will give you a free valuation of the product instantly, even before you sign up. All it takes is answering a couple of questions on Decluttr’s website or mobile app. 

Once you get your quote, your valuation is locked in for 28 days, which should give you enough time to find an upgrade. If you’re selling CDs, DVDs, Games or Books, make sure you download the free Decluttr app too. It turns your phone’s camera into a barcode scanner, which means you can simply point your phone at the barcode on whatever you’re selling to get an instant valuation.

Decluttr will send you a prepaid shipping label by email. Just attach the shipping label to your box, pack it up, and take it to the nearest UPS store or center. Once your items arrive at Decluttr’s warehouse, their specialized team will review the products and remove any personal data from tech devices. 

Afterward, you’ll receive your payment the next business day either through direct deposit or PayPal. You also have the option to donate your earnings to charity. 

Decluttr Pricing

Decluttr is free to use. Neither buys nor sellers have to pay anything to access the marketplace. There are also no shipping costs for both buyers and sellers. 

Decluttr promises buyers at or below market prices for refurbished tech gadgets and other items. Overall, buyers can rest assured they are getting fair prices through Decluttr. 

However, the savings you can make will vary by product'. Many customers are perfectly fine with this considering the risks of shopping on Decluttr are relatively low thanks to its Certified Refurbished items and 14 day money back guarantee. 

Sellers looking to earn money through Decluttr will also receive fair rates for the products they sell. They offer up to 33% more than traditional carrier buy-back programs. Specifics will depend on the model, condition and other factors of the products in question. For example, a relatively new laptop in great condition will earn more money than an older, damaged model. 

Decluttr Customer Service

Decluttr does not have an active phone line where customers can directly contact support. Instead, you’ll have to access the support team through Decluttr’s chatbot on its website or over email. 

Live chat is only available from 9 a.m. to 3:30 p.m. EST from Monday to Saturday. It’s closed on Sundays and holidays. 

Some users have reported mix-ups when tech gadgets and other items have been sent over and subsequent difficulties receiving payment. However, once the support team was notified nearly all the issues were addressed and customers were left satisfied with the resolutions. 

Decluttr is rated Excellent on Trustpilot from over 17,000 reviews, has Elite status on Reseller Ratings and is BBB accredited. We hope to see a direct phone line in the future to improve this score.

Decluttr Mobile App

Decluttr’s mobile app is straightforward and easy to use. People looking to sell their products and tech devices on Decluttr can scan item barcodes and receive valuations almost instantly. They can then choose between several free shipping options - making the sales process incredibly simple. 

However, buyers can’t browse inventory through the Decluttr mobile app. It is really only useful for people looking to sell on the platform. If you’re looking to shop DVDs, tech products, gaming consoles and more, you’re better off heading directly to the Decluttr website. 

Decluttr Overall Rating

Decluttr among the top platforms for buying and selling all types of refurbished goods and tech gadgets. Many people have earned money selling their devices to Decluttr and many more have been happy with the purchases they have made, accessing quality products at a discount from traditional retailers. 

Decluttr has paid out over $300 million to over 6 million customers since its inception. The platform has also received mostly top ratings on third-party review sites. Decluttr has been featured on NBC News, The Penny Hoarder, Good Morning America, USA Today, Yahoo! and many more popular publications.

Some of its customers have reported issues concerning items arriving at the warehouse and being processed for payment, however, these issues are largely resolved and customers are continuously happy with the resolutions. 

Decluttr is a top platform to consider if you’re planning to buy or sell used tech gadgets and other items. 

Decluttr vs Competitors

There are other platforms where you can buy and sell used items. Decluttr’s business model also isn’t unique in the sense that there are other companies where you can get a quote, box up items, mail them and receive payments. 

Here’s how Decluttr compares to its top competitors. 

Amazon Trade-In

Amazon Trade-In lets you exchange your Amazon Devices, electronics, video games and more for Amazon gift cards. The Amazon Trade-In program is constantly upgraded with new, eligible options for trade in. However, these items are mostly limited to electronics. 

Unlike Decluttr, which offers cash in exchange for items, Amazon’s program deals primarily in gift cards, which limits your options, especially if you need extra cash on hand. 

Canitcash

Canitcash allows you to sell just about any type of phone, tablet, monitor, smartwatch, gaming console, desktop, speaker, VR headset or other electronic device. 

Canitcash works in a similar way to Decluttr. But Canitcash offers a new free returns policy that allows you to qualify for a full refund if you change your mind, don’t like the final offer or send in the wrong package. 

eBay 

eBay is an online marketplace where you can buy and sell just about anything. eBay takes a small cut out of every product you sell on their site, but some people have found that they end up earning more money on eBay than Decluttr. 

The downside is that there is no guarantee how quickly your items on eBay will sell and you may have to put in extra effort, creating listings and uploading photos.

Frequently Asked Questions

Q
How do I get paid with Decluttr?
A

Decluttr will pay you the next day after they receive your items via PayPal or by sending out a check – you choose.

Q
How should I package my items?
A

Once you receive your valuation, Decluttr will email you a shipping label. Make sure to attach the shipping label to a box that fits your item at UPS.

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