Contributor, Benzinga
April 13, 2022
verified by Ryan McNamara
Overall Rating:
securely through Bitstamp's website

Bitstamp, Europe’s largest crypto exchange, is a UK-based cryptocurrency exchange that was founded in 2011. Currently, they have key global offices in many key financial centers including the UK, United States, Singapore and Luxembourg. BitStamp is led by CEO Julian Sawyer, a former CEO co-founder of Starling Bank, a U.K. digital bank. As of early 2022, Bitstamp has more than 4 million customers worldwide.

Bitsamp offers crypto-to-fiat and crypto-to-crypto exchange services, and supports over 50 available cryptocurrencies including BTC, Ether and others. Users can choose to trade crypto with Bitstamp’s simple online trading platform, mobile apps or active trading platform. 

As a proponent of compliance and regulation, Bitstamp is audited by EY – a ‘Big Four’ accounting firm. Bitstamp emphasizes security and claims to have ‘military-grade’ storage of assets. 

However, regardless of your level of experience or the platform’s security, it is important to be cautious when investing in crypto. By holding crypto on an exchange like Bitstamp, you are always at risk of the exchange being hacked. Bitstamp experienced such a hack in 2015, when a phishing scheme resulted in theft of nearly 19,000 BTC, worth approximately $5.2 million at the time. Whilst Bitstamp reimbursed users for any losses and used the incident as an opportunity to improve security, the event serves as an important reminder to investors of the importance of storing crypto in ‘cold wallets’ disconnected from the internet.

Best For
  • Fee-conscious crypto investors
  • Beginners to advanced traders
  • Easy-to-use platform: Bitstamp offers a straightforward, user-friendly platform that makes it easy to buy and sell crypto.
  • Competitive fees: Bitstamp fees start at 0.5% and decrease as trading volume increases - you don’t need to use an advanced trading platform to take advantage of low fees.
  • Strong track record: Bitstamp is one of the oldest exchanges, with over a decade of cryptocurrency exchange experience.
  • No margin trading or lending features: unlike some competitors, Bitstamp does not offer margin trading or lending features.
  • Limited list of supported currencies: Bitstamp only supports 54 cryptocurrencies, fewer than many other major exchanges.

Bitstamp Ratings at a Glance

Mobile App
Customer Service
User Experience

Bitstamp Platform

The platform offers more than enough coins to satisfy most beginners, and its simplified and competitive fee structure makes it an easier point of entry for new investors. However, Bitstamp’s lack of margin trading, lending features and limited cryptocurrency selection are notable drawbacks that may frustrate advanced traders. Additionally, unlike competitors such as Binance and Kucoin, Bitstamp offers limited staking rewards which limit the ability of users to earn rewards. 

Though Bitstamp doesn’t offer more sophisticated investment options, it focuses on delivering basic services in a straightforward manner. These include four different order types and an easy-to-use instant buy platform. Traders can use Bitstamp through three different platforms;, Bitstamp Tradeview and Bitstamp Mobile (trading fees are the same on all platforms, so you can choose whichever platform you are most comfortable with).

  1. - this basic trading platform allows users to buy and sell with instant, market, limit and stop orders. The central platform includes a basic chart, current buy and sell offers outstanding and a simple purchase form
Bitstamp Review 2022
  1. Tradeview - intermediate and advanced traders will likely use this platform to access more advanced charting features, a live updated order book, quick trading forms and a depth chart. 
Bitstamp Review (2021) - Top European Cryptocurrency Exchange |

Source - BitStamp

Bitstamp Mobile App

Bitstamp Mobile features on Android and IOS devices are available in the Google Play and App Store. The app serves as a fast and secure window to easily and quickly trade crypto. Effectively, the mobile app provides all of the features of the primary Bitstamp web-based platform in a pocket-sized trading experience.

bitstamp app

Bitstamp Customer Service

Overall, Bitstamp offers notable customer support. Customer service is available 24/7 via email and you can utilize a phone support line to access phone assistance for immediate inquiries. This level of support is a major selling point of Bitstamp, so if you value support agent accessibility, you may want to give Bitstamp a second look.

With that said, Bitstamp doesn’t offer text-based support. Unlike other platforms, there is no live chat if you have an issue. Generally speaking, support staff will get back to you via email in between 24 to 72 hours. However, there is an extensive Help Section where you can read answers to common questions relating to Bitstamp features and processes. 

Bitstamp Pricing

Trading fees at Bitstamp start at 0.5% for regular trading pairs. This puts Bitstamp on par with many top competitors. Whilst the fees aren’t the cheapest among crypto exchanges, they are certainly not unreasonable. However, unlike many other exchanges, Bitstamp charges one flat fee percentage, regardless of whether your order is a maker (creates liquidity on the exchange), a taker (reduces liquidity), or whether your order is made using the instant buy feature.

It is important to note that fees decrease if you trade more than $10,000 in volume over the prior 30-day period. High-volume trades of $20 billion per month or more can result in fees dropping to as low as 0%. 

In addition to trading fees, below is a table showing additional costs associated with the funding and managing your account:

Bitstamp Benefits

The primary ways in which Bitstamp benefits the user are as follows:

  1. Institutional-grade Security -  98% of assets are stored safely offline, personal data is highly encrypted and there is an emphasis on whitelisting and transaction confirmations.
  1. Proven Reliability - exchanging bitcoin since 2011, 24/7 support and industry-leading uptime.
  1. Ease of Trading - provision of instant deposit options, instant cash out to your bank account and an intuitive interface.

Bitstamp User Experience

Like most crypto exchanges, Bitstamp receives mixed feedback from current and past users. This is expected as different types of users value and demands different types of features. Complaints surrounding Bitstamp primarily revolve around slow withdrawal times, poor customer service interactions and a lack of advanced trading functionality. 

Nonetheless, whilst Bitstamp’s features may be designed in a straightforward manner, many new users still struggle to deal with the cryptocurrency learning curve when starting with Bitstamp. That said, It is not up to Bitstamp to hold the hand of each investor. Each user has the responsibility to do their own research and take advantage of the learning resources available to them. 

Bitstamp vs Competitors

Overall, Bitstamp outperforms many competitors in terms of its easy-to-use platform and simplified fee structure. However, Bitstamp’s lack of margin trading, limited staking options, and limited cryptocurrency range make many other exchanges more desirable for intermediate and advanced traders and investors. Explore Bitstamp’s top competitors to learn more about Bitstamp compared to other major cryptocurrency exchanges. 

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Bitstamp Overall

With over a decade of experience, Bitstamp is a widely recognized crypto exchange across the globe. Bitstamp does a decent job at providing an easy-to-use interface while keeping fees reasonable. 

Overall, Bitstamp is a good option for those just wading into the world of crypto and looking to stick to the more popular altcoins. In the future, it would be great if Bitstamp could expand its list of currencies and provide a more powerful active trading platform. 

Bitstamp YouTube Tutorial

Frequently Asked Questions


Is my crypto safe on Bitstamp?


Generally speaking, storing your crypto on Bitstamp is safe. This is because Bitstamp keeps 98% of their digital assets offline in cold crypto storage. However, as an investor you should never keep all your cryptocurrency in one place, it is best to diversify your holdings across both hot and cold wallet storages. The Ledger Nano S is a popular hardware wallet that can be used to store your crypto offline.


Is Bitstamp a crypto wallet?


Bitstamp is a crypto exchange that can be used as a wallet, however, the exchange suggests that you keep your cryptocurrencies in a private wallet, preferable in cold storage, for increased security.

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