AIG Life Insurance Review

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Contributor, Benzinga
August 6, 2021

AIG Life Insurance is known as one of the biggest insurers in the entire world. Its services are offered to millions of customers throughout more than 80 countries. The agency also provides a wide range of insurance and investment products for businesses. According to Fitch and S&P, an A+ rating best suits AIG Life while an A2 rating from Moody’s alon and an A rating from AM Best perfectly supports just how much of a positive reputation the company radiates overall. AIG Life proves that there is more than term life insurance and the ability to cover everything is possible.


Best For
  • Life insurance as an investment tool
  • Parents, individuals and businesses
  • Anyone in need of several insurance options
  • Unique variants of traditional life insurance policies
  • Variety of term lengths for term life policies
  • Business services offered to help protect your bottom line
  • Multipolicy discounts available
  • Low score for customer satisfaction
  • Unavailable in some states (New York and Maine); some states only available online (Pennsylvania)

AIG (American General) Ratings at a Glance

AIG Life Insurance Coverage Options
AIG Customer Service Rating
AIG Customer Pricing
AIG User Benefits
AIG User Experience
AIG Life Insurance Overall Rating

AIG Life Insurance Coverage Options

Consider you just had your first child and are thinking about a policy that will cover you from your baby’s first steps through the day he or she graduates. Maybe you are looking for life insurance as a way to plan for retirement. Whatever the case may be, life insurance should ideally fit your needs and goals for the future. It should not be defined the other way around. Are you ready to get started? Be sure to request a free quote today or keep reading to become more familiar with the different protection options AIG Direct offers for you and your loved ones.

Term Life Insurance from AIG 

You may have heard of the concept of term life insurance. This plan is also known as traditional term life insurance. It is one of the most, if not, affordable types of insurance. Term life insurance provides you with coverage during the years you need it the most. The years you need it most are deemed as your selected term. It’s highly suitable for those who may have a greater need for coverage given that which may diminish over time. 

Term life insurance enables you to decide how long you will need coverage, primarily between 10 to 30 years. Factors like starting a family or closing on a home with your spouse both play a key role in someone’s desire for a quality and affordable life insurance. You want to establish peace of mind for you and help provide greater protection until your mortgage is paid off. Circling back to the introduction, it is your life and your insurance should be best suited to you — not the other way around.

AIG Whole Life Insurance

Whole life insurance is coverage with no end date. You are able to buy protection now and keep it through your entire life. Think about that for a moment. What else is there that you can get that will last for the duration of your life? Try to consider the same premium rate or the amount you pay for your policy. When you buy a policy during your working years, you will end up paying the same amount for it when you retire and beyond. You also benefit from money that is set aside with each payment you make on your policy. Be aware that AIG Direct offers two different types of whole life insurance: Universal Life Insurance and Guaranteed Issue Whole Life Insurance.

Guaranteed Issue Insurance from AIG

As mentioned above, Guaranteed Issue Insurance falls under the Whole Life Insurance umbrella. This plan is designed solely for those ages 50 to 80 years old. As long as you meet the age requirement you cannot be turned away for health reasons. Approval is guaranteed. A plus side of Guaranteed Insurance allows for you to skip medical exams and questionnaires which are mandatory for other life insurance plans. Individuals who qualify can take full advantage of finding coverage without the hassle.

AIG Quality of Life Insurance

Quality of Life Insurance is a plan that offers new and innovative benefits that most other policies don’t offer. This insurance is very similar to traditional term life insurance. The main focus is to provide your loved ones with financial protection if you unfortunately or unexpectedly pass away. Living benefits are something you need the most. Let Quality of Life Insurance assist all your needs if you have a qualifying chronic or serious illness. Expenses like medical bills are covered completely. Basically, Quality of Life Insurance alleviates you and your loved ones financial burdens. It is important to focus on what really matters the most, enjoying time with each other as often as possible throughout your life.

What is Universal Life Insurance from AIG?

Universal life insurance is another type of whole life insurance. Policies include coverage options that last up to a lifetime. What differentiates traditional and universal life insurance is flexibility. Under Universal insurance you can adjust the benefit to meet your current needs — given you are approved by the life insurance provider and without having to buy an entire new policy. 

This type of insurance is extremely helpful for those who are just starting out in life. If you’ve just landed a new job or moved into your own place, you need to be aware that your financial situation has the potential to change over time so investing in a policy that can change along with it is in your best interest.

AIG Customer Service Rating

If you visit AIG Direct’s website and click on Contact Us, you are presented with different phone numbers for sales and customer service. AIG Direct offers normal business hours as well as weekend hours. AIG Direct’s mailing address is also listed if you wish to send in forms or request more information. 

The FAQ section is substantial, and you can even file claims online without any convoluted mishaps. 

Domestic violence resources are available for Illinois and New York. Meanwhile, disaster relief resources are much more common among Washington residents. 

AIG Direct receives 3 out of 5 stars. Over the years AIG Life Insurance has developed a negative reputation regarding customer service. These ratings are partly due to the size of the company. A bigger company results in a high number of complaints.  

AIG Customer Pricing

This particular area gets a 4-star rating. The cost you pay depends heavily on where you live (which state) and the coverage level. Many reviews suggest that pricing is in fact competitive however, AIG Direct has an exceptional credit rating. A great credit rating naturally means you pay less.

AIG User Benefits

As a customer, you have the ability to choose from multiple coverage plans. Where you live depends on coverage, and most states offer policies. Even though customer service typically teeters along the average side, AIG strives to find the most efficient solution. With honest feedback, AIG can see what areas need improvements and make the necessary adjustments.

Customer service is on the rise and should be back in the top percentile soon. Users are given an abundance of information to facilitate making an informed, executive decision. User benefits rate 4 stars out of 5.

AIG User Experience

AIG Direct rates among the best in user experience. You can easily access quotes online without any miscommunication or confusion. Phone numbers for customer support are listed online in the event you have any questions or concerns regarding your policy. Advancing technology allows for you to file claims online. It may not seem like much but being able to use your computer to file a claim online eases the burden you face after losing a loved one. User experience rates high and through all the benefits included above a 4.5 out of 5 stars makes the most sense.   

AIG Life Insurance Overall Rating

After collectively analyzing AIG Direct the rating that best suits the agency is a 4 out of 5 stars. Customer service is a work in progress but if you examine all the other areas like user benefits, pricing and experience there are enough positives that cancel out one negative portion that is already on the up and rise. AIG Direct has displayed its commitment to potential customers and loyal policy holders. If you’re looking for a life insurance company where you will get the most out of your dollar, AIG Direct is the perfect fit.

Frequently Asked Questions


Is AIG good for life insurance?


AIG does qualify as good life insurance. There are many life insurance options to choose from and the online servicing goes the extra mile to make filing complaints, requesting information or getting a hold of a representative. Customer service is strengthening by the day.


Does AIG life insurance pay out?


When a policy holder passes away, AIG pays out under the terms of the policy. Long-term customers are also to recover some premiums as long as they renounce their policy early.

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Benzinga crafted a specific methodology to rank life insurance. To see a comprehensive breakdown of our methodology, please visit our Life Insurance Methodology page.