Radcom Ltd is an Israeli company that was incorporated in 1985. The Company along with its subsidiaries provides services assurance and customer experience management solutions for telecom operators and communications service providers, including LTE, VoLTE, IMS, VoIP, UMTS/GSM and mobile broadband. Its solutions are designed for big data analytics on terabite networks. Its products are categorized into MaveriQ Service Assurance and CEM solution and the Performer. MaveriQ Service Assurance and CEM solution is a next-generation probe-based service assurance and CEM solution, designed to enable telecommunications carriers to carry out end-to-end voice and data quality monitoring and to manage their networks and services. The MaveriQ offers its users analysis and troubleshooting tools, delivers an integrated network service view that facilitates performance monitoring, fault detection and network and service troubleshooting. It consists of QManager, QExpert, Dashboard among others. The CEM solution includes: Customer Care Application, or QiCare, which helps service providers to reduce churn for the individual subscriber, group of subscribers and entire subscriber base. QiCare enables service providers to view subscriber reports for individual subscribers and helps them to understand the subscribers' behavior and the quality of the different services being used online. RADCOM's QVIP application helps service providers to monitor and maintain a high level of satisfaction for the individual subscriber, a group of subscribers and an entire network. Its QMyHandset enables identification of problematic handsets, and provides analysis of the cause of the problem. By identifying problematic handsets, operators can quickly make the required adjustments to their network to provide support for more handset models, thus improving the customer experience and hopefully preventing customer churn. The Performer family is an open platform that supports test applications over a number of technologies. Since the Performer hardware and software suite controls from a central console, it tests the quality and grade of service of network environments. It consists of Network Consultant, eDiamond and RANalysis solutions The Company sells its products and solutions to customers through direct and indirect channels. Its geographical markets include Europe, North America, Asia, Philippines, South America, and Brazil. The Company's competitors include JDSU, Tektronix, Tekelec, IP Tego, Astelia, Anritsu, Commprove, Netscout, Osix, Exfo, Empirix and The Now Factory. In addition, the Company expects competition from established and emerging communications, network management and test equipment companies.
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