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Hitachi originally developed the EMIEW robot, which engages in dialogue and physical interactions with humans, in 2005. After numerous modifications, the EMIEW3 was released in April 2016(1). The EMIEW3 is a humanoid robot that moves independently with customers who require support in shopping malls and other public spaces. It was developed to provide support in customer operations through various services, such as customer reception and guidance.
Haneda Airport is a "gateway to the world" that welcomes not only passengers traveling within Japan, but also foreign travelers visiting Japan from other countries. There has been an increasing demand to improve "barrier free" services and provide greater information accessibility to all persons using this airport; at the same time, this is an ideal location for introducing Japan's cutting-edge technologies to the world. Through the PoC tests conducted at Haneda Airport, Hitachi and Hitachi Building Systems will use the EMIEW3's multi-language dialogue and autonomous running functions to provide customers with information on shops and facilities, and to guide them to their destinations. By offering support in these types of guidance operations, they will improve the quality of services for diverse customers, and contribute to smooth movement in the airport by optimizing guidance methods.
PoC tests:
1. Test period
September 2 to around December, 2016
2. Location
Haneda Airport (domestic flights); Passenger Terminal 2; 2nd Floor Departure Lobby
In front of Security Check D; near Clock Tower 6
3. Details of tests
Step 1: September 2 and September 6-7, 2016
The EMIEW3 will greet airport users at a dedicated guidance counter, responding in both Japanese and English. When users ask a question, it will offer guidance using a variety of information and media, in conjunction with the guidance information display installed next to the guidance counter; e.g., displayed maps, outlines of airport facilities, and photos of shops. (See Fig. 1)
Step 2: September 8-14, 2016
When airport users ask a question, the EMIEW3, moving autonomously, will lead the users to the guidance information display, and provide answers and explanations. (See Fig. 2)
Step 3: Scheduled for around December 2016
Based on requests from airport users wishing to be led to a given destination, the EMIEW3 will guide them there, running within a broader area of the airport floor.
Details and locations for Steps 2 and 3 will be studied based on results and evaluations of previous PoC tests.
(1) Please refer to the following Hitachi, Ltd. press release for details on the technologies involved.
http://www.hitachi.com/New/cnews/month/2016/04/160408.html
About Hitachi, Ltd.
Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society's challenges with our talented team and proven experience in global markets. The company's consolidated revenues for fiscal 2014 (ended March 31, 2015) totaled 9,761 billion yen ($81.3 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company's website at www.hitachi.com.
Source: Hitachi, Ltd.
Contact:
Hitachi Ltd Corporate Communications Tel: +81-3-3258-1111
Copyright 2016 JCN Newswire . All rights reserved.
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