Interactive Intelligence Announces Dates and Agenda for INTERACTIONS 2016 Conference

INDIANAPOLIS--(BUSINESS WIRE)--

Interactive Intelligence Group Inc. ININ, a global leader of cloud services for customer engagement, communications and collaboration, will hold its INTERACTIONS 2016 conference June 6-9, 2016 at the JW Marriott in Indianapolis.

The conference is ideal for customer service and contact center managers, IT managers, C-level executives, and anyone interested in using advanced technologies and best practices to improve the customer experience.

Conference highlights include keynotes by company founder and CEO Dr. Donald Brown, and by Salim Ismail, best-selling author of Exponential Organizations, executive director at Singularity University, and a former Yahoo! executive who built and sold his company to Google.

Other industry expert presenters include DMG Consulting, Forrester, Frost & Sullivan, Gartner, and McGee-Smith Analytics.

Timely and educational session topics include:

• Enterprise Collaboration - The New Connective Tissue of the CX Ecosystem
• Contact Center Best Practices for the Era of Engagement
• The Exponential Contact Center
• The Endangered Customer: 8 Steps to Guarantee Repeat Business
• Open New Possibilities in Customer Engagement by Migrating to Cloud-based Contact Center Infrastructure
• Leverage Your Data to Drive Stellar Customer Experiences
• The IoT Impact on Customer Engagement

More than 130 product, trend, and best practices sessions will be delivered by Interactive Intelligence senior staff, customers and partners, as well as industry experts.

"As an industry event open to the public this year, we're excited to offer organizations educational and actionable sessions that will ensure their success in today's world of digital disruption," said Gary Blough, Interactive Intelligence chief international officer. "With both technical and business sessions about topics ranging from analytics and social media, to cloud and IoT, there really is something for everyone."

For more information and to register, visit http://interactions.inin.com.

About Interactive Intelligence

Interactive Intelligence Group Inc. ININ is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Interactive Intelligence is the owner of, and holds certain registrations for, the marks INTERACTIVE INTELLIGENCE, its associated LOGO, PURECLOUD and numerous other trademarks and service marks in the United States and various other jurisdictions around the world. All third-party trademarks mentioned in this document are the property of their respective owners.

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