Interactive Intelligence Receives Frost & Sullivan's North American Cloud Contact Center Visionary Innovation Leadership Award

INDIANAPOLIS--(BUSINESS WIRE)--

Interactive Intelligence Group Inc. ININ, a global leader of cloud services for customer engagement, communications and collaboration, has received Frost & Sullivan's 2016 North American Cloud Contact Center Visionary Innovation Leadership Award.

Frost & Sullivan selected Interactive Intelligence for the award based on the visionary innovation and performance of its latest cloud solution, PureCloud^℠.

PureCloud's^℠ unique microservice architecture running on Amazon Web Services enables companies to deploy in days, while offering continuous delivery of the most innovative customer engagement features. In addition to rich customer engagement features, PureCloud^℠ offers business communications and collaboration functionality.

According to the report, "Interactive Intelligence has produced a winner with the strategy behind the design of PureCloud. Its rapid scalability, flexibility, ease of use, and affordability address key needs in the market. With its strong overall performance and potential to increase its market presence with PureCloud, Interactive Intelligence has earned Frost & Sullivan's 2016 Visionary Innovation Leadership Award for Cloud Contact Centers."

The Frost & Sullivan North American Cloud Contact Center Visionary Innovation Leadership Award is given to a single vendor based on how it performs against key competitors in the following areas: company culture, vision alignment, technological sophistication, a focus on unmet needs, growth performance, and growth pipeline.

Commenting on Interactive's technological sophistication, the report states: "PureCloud brings significant technological advantages to the market. PureCloud was architected as a set of stateless, independently load-balanced microservices running atop the scalable Amazon Web Services Cloud. This architecture was designed to achieve new levels of reliability, security and scalability. PureCloud also integrates easily with third-party applications using REST APIs."

The report also commends Interactive Intelligence for making it easy to purchase PureCloud^℠. "The company took a number of steps to make it easy and affordable to adopt PureCloud. It created a subscription plan that enables customers to pay monthly for what they use, with no commitment and no hidden fees at competitive prices. It also implemented an online ordering process that enables organizations to purchase directly from the company's website, and lets customers change their subscription at any time."

To download the Frost & Sullivan 2016 North American Cloud Contact Center Visionary Innovation Leadership Award report, visit: https://www.inin.com/content/frost-sullivans-2016-north-american-cloud-contact-center-visionary-innovation-leadership.

For more information about PureCloud, visit https://www.inin.com/customer-engagement/cloud-contact-center.

Note: To remain unbiased while protecting the interests of competitors, Frost & Sullivan does not disclose the names of the other vendors reviewed.

About Interactive Intelligence

Interactive Intelligence Group Inc. ININ is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

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