Media Alert: Gartner Announces Customer 360 Summit 2015

SAN DIEGO--(BUSINESS WIRE)--

Gartner, Inc. IT:

When:		September 9 - 11
Where:		Hilton San Diego Bayfront, San Diego, CA
Theme:		Delivering Great Customer Experiences at the Speed of Digital Business

Details: Gartner Customer 360 Summit provides IT leaders, CRM professionals and business executives with the insights, tools, technologies and strategies they need to deliver superior customer experiences across every point of engagement. From leveraging disruptive technology to executing on digital business imperatives, delegates gain a comprehensive understanding of how to create and execute customer strategies that drive growth, satisfaction and loyalty.

Hot topics to be covered:

• Crafting an enterprise-wide CRM vision and strategy
• Delivering a world-class customer experience at every point of contact
• Realizing the full potential of CRM investments
• Modernizing legacy systems and technologies
• Distilling customer data into actionable strategies
• Evolving contact centers into customer engagement hubs
• Driving salesforce effectiveness

Keynotes:

*Opening Keynote: Customer Engagement Will Accelerate to the Speed of Digital Business: Don Scheibenreif, Gartner VP Distinguished Analyst

* Guest Keynote: Building Tattoo-Worthy Customer Relationships: Ken Schmidt, Brand Visionary, Former Director of Communications Strategy for Harley-Davidson Motor Company

*Guest Keynote: Creating a Customer-Centric Culture: Jon Wolske, Culture Evangelist, Zappos Insights

Register for the Gartner Customer 360 Summit at http://www.gartner.com/events/na/crm#

Over 40 exhibitors will display the latest CRM tools and services at the conference. A listing of current exhibitors is available at http://www.gartner.com/events/na/crm#!section_exhibitors

Join the discussion on Twitter using #GartnerCRM.

For complete event details, please visit the Gartner Customer 360 Summit Web site at http://www.gartner.com/technology/summits/na/customer-360/

Members of the media can register for the event by contacting Janessa Rivera at janessa.rivera@gartner.com.

About Gartner

Gartner, Inc. IT is the world's leading information technology research and advisory company. The company delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the valuable partner to clients in approximately 10,000 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,800 associates, including more than 1,500 research analysts and consultants, and clients in 90 countries. For more information, visit www.gartner.com.

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