ServiceBench™ Customers Experience the Power of Industry-Leading Analytics

COLUMBIA, Md., Dec. 3, 2014 /PRNewswire/ -- ServiceBench, a leading provider of integrated service management solutions, announced a new self-service platform offering leading retailers and manufacturers comprehensive reporting and analytics capabilities. To support this solution, ServiceBench has selected MicroStrategy® Incorporated MSTR, a leading worldwide provider of enterprise software platforms.  After substantial research and product comparisons, ServiceBench selected MicroStrategy for its comprehensive analytics capabilities, scale, and flexibility integrating with the ServiceBench platform. 

This powerful solution delivers a myriad of benefits for OEMs using ServiceBench.

• Robust dashboards. Visual graphics. With a few clicks, users can gain access to their data to generate robust dashboards and vibrant reporting graphics to make analytically-driven business decisions.
• Works across devices. Since 2010, the ServiceBench platform has been accessible across multiple platforms including mobile devices. The new analytics tool provides an optimized experience on a desktop, iPad, iPhone, or Android device.
• Sophisticated tool. Simple to use. The self-service environment is built with user-friendly features and intuitive applications requiring limited need for training.
• Real-time business decisions. Whether it's analyzing service provider performance, product quality, or speed of delivery, end users have the ability to extract and apply data, guiding important business outcomes and improving the customer experience.

"Quality is everything to Whirlpool. The new ServiceBench analytics platform takes volumes of behind-the-scenes data and effortlessly interprets emerging trends, gaps, and efficiencies which enable us to take and refine our internal processes to deliver progressive services and products to our customers.   It's proven to be a very intuitive and insightful tool," said Jim Packer, Whirlpool's GM of Customer Care.

"This integration was an initial step in an overall strategy to help our clients make nimble, real-time decisions based upon a vast amount of service data. Merging analytics into our transactional process provides efficiencies and cost savings for our clients as well as a platform for rapid product expansion," commented Louis Rose, Vice President & Co-Founder of ServiceBench.

"The integration of the ServiceBench platform with MicroStrategy delivers self-service analytics to more business people in enterprise organizations, empowering them with the ability to explore data and share insights in minutes," said Paul Zolfaghari, President, MicroStrategy Incorporated.  "Unlike most implementations of stand-alone self-service tools that remain limited to teams or departments, MicroStrategy provides trusted, governed data discovery within a comprehensive enterprise analytics platform -- a best-of-both-worlds approach."

About ServiceBench
ServiceBench, an Asurion company, is a leading provider of service management solutions that integrate post-sales service activities including management of service calls, field service, parts, claims and service contracts.  The ServiceBench system easily enables service transactions between manufacturers, retailers and extended warranty providers with their network of parts suppliers, distributors, and service providers. Robust Analytics utilize historical data combined with predictive modeling to drive the best outcome on service transactions.  This data will also drive future behavior, forecast failures and predict service needs while providing guidance to users. ServiceBench solutions provide the essential foundation to manage the service chain for profit and competitive advantage.  For more information visit www.servicebench.com

About MicroStrategy Incorporated
Founded in 1989, MicroStrategy MSTR is a leading worldwide provider of enterprise software platforms.  The Company's mission is to provide the most flexible, powerful, scalable, and user-friendly analytics and identity management platforms, offered either on premises or in the cloud.

The MicroStrategy Analytics Platform™ empowers leading organizations to analyze vast amounts of data and distribute actionable business insight via reports, dashboards, ad-hoc advanced analytics, and powerful data visualizations.  MicroStrategy Mobile™ extends that platform to enable organizations to rapidly build information-rich applications that combine multimedia, transactions, analytics, and custom workflows, delivered on mobile devices.  The MicroStrategy Identity Platform™ (branded as MicroStrategy Usher™) provides organizations the ability to develop a secure mobile app for identity and credentials.  To learn more, visit MicroStrategy online, and follow us on Facebook and Twitter. 

MicroStrategy, MicroStrategy Analytics Platform, MicroStrategy Mobile, MicroStrategy Identity Platform, and MicroStrategy Usher are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries.  Other product and company names mentioned herein may be the trademarks of their respective owners.

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SOURCE ServiceBench