Vermont Public Service Board Approves Settlement of FairPoint Service Quality Investigation

FairPoint Communications, Inc. FRP today announced that the Vermont Public Service Board approved FairPoint's settlement agreement with the Vermont Department of Public Service to resolve the state's service quality investigation of FairPoint pending since December 2014. The Board's Order recognized the important operational and network changes that have occurred at FairPoint since the start of the investigation. Since concluding a difficult labor negotiation earlier this year, FairPoint improved its network architecture and implemented operational changes that have helped service quality to return to normal levels. The Board's Order adopts the settlement framework agreed to between FairPoint and the Department, requiring FairPoint to pay bill credits to eligible telephone customers who experienced out-of-service repair delays leading up to and during the labor strike. The Order also requires FairPoint to provide clear guidance for telephone customers who are eligible for such credits in the future. Within three months of the Board's Order, FairPoint will issue a retroactive bill credit to eligible customers so no action will be needed by customers to receive bill credits under the Board's Order. Eligible See full press release