hybris, LivePerson Announce Partnership

hybris, the world's fastest-growing commerce platform provider ranked "leader" by both principal analyst firms, today announced that it will partner with LivePerson, a leading provider of intelligent engagement products, to offer an integrated solution that will enable businesses to optimize the online commerce experience and drive greater ROI to their digital properties. The hybris Commerce Suite can now be fully integrated with LivePerson's award-winning chat solution, and is now available on the hybris Extend marketplace. The new integration will be essential to e-commerce professionals seeking to differentiate their brands from competitors, enabling them to connect more meaningfully to visitors and delivering a richer, more personalized experience for customers that will drive higher customer satisfaction and greater value to their business. With LivePerson's chat solution, merchants can increase conversion rates through their online stores and decrease cart abandonment. For example, if a customer has difficulty locating a particular item, a customer service agent will be alerted and can engage with the customer directly through either live chat or 'click to call,' offering immediate assistance. Likewise, customers can engage directly with a customer service agent through a 'click to chat' button. To ensure an optimized client