PAREXEL Subsidiary Opens China Customer Care Office
Perceptive Informatics, a leading eClinical solutions provider and a subsidiary of International Corporation (NASDAQ: PRXL), today announced that it has opened a Customer Care office in Shanghai to service biopharmaceutical researchers in China and Taiwan who are using Perceptive's technology solutions. The launch further strengthens PAREXEL's footprint in Asia and demonstrates its long-term commitment to accelerating drug development in the region.
Perceptive's Customer Care office staff will initially be responsible for supporting clinical studies using ClinPhone® RTSM (randomization and trial supply management) and Datalabs® EDC software and services, and will be the first point of contact for clinical site staff, CRAs and sponsors who have an IVR/IWR system questions on a live study. All Customer Care staff in Shanghai will be bilingual Mandarin/English speakers, with Mandarin being their native first language. The intent is to provide immediate help desk support without any additional need for translation services.
"China has a thriving pharmaceutical and biotechnology industry and is a priority market for many pharmaceutical and biotechnology sponsors. When sponsors work with Perceptive, they can expect high-quality service, locally supported by