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Barnes & Noble (BKS) has detected tampering with PIN pad devices used in 63 of
its stores. Upon detecting evidence of tampering, which was limited to one
compromised PIN pad in each of the affected stores, Barnes & Noble
discontinued use of all PIN pads in its nearly 700 stores nationwide. The
company also notified federal law enforcement authorities, and has been
supporting a federal government investigation into the matter.
Barnes & Noble has completed an internal investigation that involved the
inspection and validation of every PIN pad in every store. The tampering,
which affected fewer than 1% of PIN pads in Barnes & Noble stores, was a
sophisticated criminal effort to steal credit card information, debit card
information, and debit card PIN numbers from customers who swiped their cards
through PIN pads when they made purchases. This situation involved only
purchases in which a customer swiped a credit or debit card in a store using
one of the compromised PIN pads.
The company emphasized that its customer database is secure. Purchases on
Barnes & Noble.com, NOOK and NOOK mobile apps were not affected. The member
database was also not affected. None of the affected PIN pads was discovered
at Barnes & Noble College Bookstores.
Barnes & Noble is continuing to assist federal law enforcement authorities in
this matter. In addition, the company is working with banks, payment card
brands and issuers to identify accounts that may have been compromised, so
banks and issuers can employ enhanced fraud security measures on potentially
impacted accounts.
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