Nasdaq and Scottrade Stuggle as Facebook Demand Hits New Heights

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On the day of the biggest ever IPO, Twitter was being set alight with complaints that trades for Facebook
FB
were not going through due to the unprecedented demand at Scottrade. Scottrade spent the morning and early afternoon trying to remind people about their mobile app, but according to
@ResearchTrading
, they were holding FB orders for over an hour. Phone calls were apparently not being answered. There were cases of Scottrade responding when traders, such as
Lyle Pratt
, threatened to switch online brokers, again asking if he is using the mobile app. Traders, such as
Amanda @SunnyDC2
, were waiting 45 minutes to an hour and still seeing the order listed as "Open" and not "Completed". People are left not knowing if they own Facebook shares or not at the time of writing and, mobile app or not, that is not right or fair. Still, according to
Stan Morris
, Scottrade reps were telling the trader that they have never seen their call center so busy, "Not even when the market crashed a few years ago." UPDATE: Scottrade contacted Benzinga to say, "While true some clients were seeing pending order statuses, the cause was due to delays NASDAQ was experiencing – and not with Scottrade's trading sites. Scottrade's trading sites were up and running this morning and continue to be available."
Follow me @BCallwood.
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