LogMeIn Acquires Bold Software

LogMeIn, Inc. LOGM today announced that it has completed the acquisition of the assets of Bold Software, LLC, a leading provider of web chat and customer communications software. The move is part of a larger strategy to expand LogMeIn's portfolio of web-based services aimed at customer care organizations – call centers, external help desks, and customer service teams. Bold Software's BoldChat product line is a premier live chat and click-to-call customer service solution used by thousands of retail, financial services, manufacturing, software, and telecommunications organizations. LogMeIn's customer care services are used by tens of thousands of helpdesks and call centers – 50 of the world's top mobile operators, support organizations like Best Buy's Geek Squad, and OEMs like Sling Media– to remotely diagnose and resolve technical issues. "We're seeing a shift in the way companies are approaching customer care, as well as the ways they are gauging its impact and effectiveness. Where just a few years ago, self-help and deflection may have been the predominant approach, companies are now seeking opportunities for meaningful engagement with their customers and prospects," said Michael Simon, CEO of LogMeIn. "We believe this acquisition significantly expands the unique services we can offer to help facilitate customer engagement, while broadening the value to a wider group of customer service staff."