Tucows Inc was incorporated under the laws of the Commonwealth of Pennsylvania in November 1992 under the name Infonautics, Inc. In August 2001, it changed its name from Infonautics, Inc. to Tucows Inc. The Company provides simple useful services that help people unlock the power of the Internet. It offers internet services such as domain name registration, email and other internet-related services. Its primary distribution channel is a network of more than 13,000 resellers in over 100 countries who typically provide their customers, the end-users of the Internet, with a critical component for establishing and maintaining an online presence. The Company also provides second tier support to its resellers by email and phone in the event resellers experience issues or problems with its services. In addition, its Network Operating Center provides proactive support to its resellers by monitoring all services and network infrastructure to address deficiencies before customer services are impacted. The Company has two operating segments, Domain Services with three distinct service offerings - Wholesale, Retail and Portfolio and Network Access Services, which derives revenue from the sale of retail mobile phones and services to individuals and small businesses. Wholesale segment, branded as OpenSRS, derives revenue from its Domain Service and from providing Value-Added Services. The OpenSRS Domain Service manages over 14 million domain names under the Tucows ICANN registrar accreditation and for other registrars under their own accreditations. Value-Added Services include hosted email which provides email delivery and webmail access to millions of mailboxes, Internet security services, publishing tools and reseller billing services. It has a network of over 13,000 web hosts, Internet service providers and other resellers around the world. In addition, it also derives revenue from the bulk sale of domain names and advertising from the OpenSRS Domain Expiry Stream. Retail segment, Hover and Ting websites, derives revenues from the sale of domain name registration, email services and mobile phone service to individuals and small businesses. Retail also includes its Personal Names Service based on over 40,000 surname domains that allows roughly two-thirds of Americans to purchase an email address based on their last name. Portfolio segment generates advertising revenue from its domain name portfolio. It also generates revenue by offering names in its domain portfolio for resale via its reseller network and other channels. In addition, it generates revenues from the payments for the sale of rights to gTLD strings under the New gTLD program. The Company competes with retail-oriented domain registrars, such as GoDaddy and Web.com; with wholesale-oriented domain registrars, such as Demand Media; with wholesale email service providers, such as Google, Yahoo, Microsoft, Bluetie and MailTrust; and ad-supported content providers, such as CNET's Download.com.