SAN JOSE, Calif.--(BUSINESS WIRE)--
8x8, Inc. (NASDAQ: EGHT), a leading
provider of cloud-based unified communications and contact center
solutions, today announced that it has been awarded a new patent related
to its contact center technologies.
On March 3, 2015, the U.S. Patent and Trademark Office issued United
States Patent number 8,972,885 entitled "Networked Contact Center User
Interface."
The new patent relates to, among other things, a web-based user
interface for a networked contact center that displays information
related to voice calls, chats and emails. A web-based user interface may
be provided to allow a tenant's agent or an agent's supervisor to
communicate and to access information about the contact managed by the
networked contact center. Some relevant information may include a list
of calls waiting in a queue, subject matter of a customer's question, an
agent's average time to resolve an issue, the names of all the agents
currently available to help customers and other contact center related
information.
In the new invention, an example transaction panel of the contact center
user interface may be constructed to allow an agent to manipulate a
particular set of frames for a particular channel of communication. The
user interface may include one or more sections. Each of the sections
may be used to display related information. Merely for simplicity, each
section may be referred to as a "frame" which may or may not be
associated with visible boundaries. In various example embodiments of
the invention, frames in the user interface are used to initiate (e.g.,
dialing) and respond to (e.g., finding in a queue and responding)
a customer contact. Furthermore, a frame used for these purposes
presents information in a format that makes the frame selectable. Based
on the frame being selected, the frame may display further information
in an un-selectable format.
8x8 has been offering networked contact center solutions since 2007.
Since its establishment, 8x8 has been awarded one-hundred three (103)
United States patents covering a variety of voice and video
communications, signaling, processing and storage technologies.
About 8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) is the trusted provider of secure and reliable
cloud-based unified communications and virtual contact center solutions
to more than 40,000 businesses operating in over 40 countries across six
continents. 8x8's out-of-the-box cloud solutions replace traditional
on-premise PBX hardware and software-based systems with a flexible and
scalable Software as a Service (SaaS) alternative, encompassing cloud
business phone service, contact center solutions, and web conferencing.
For additional information, visit www.8x8.com, or
www.8x8.com/UK or connect with 8x8
on Google+, Facebook, LinkedIn and Twitter.
