Western Union Leverages Informatica to Unlock Data Potential and Create a More Personalized Customer Experience

Informatica World, Las Vegas, May 14, 2014 (GLOBE NEWSWIRE) -- Informatica Corporation (Nasdaq: INFA), the world's number oneindependent provider of dataintegration software, today announced that the Western UnionCompany, a leader in global payment services, has made Informaticathe data integration provider for its internal data initiative.Data insights are helping Western Union continue to enhance itsdigital service offerings, maximize customer satisfaction andimprove brand loyalty across the many facets of its globaloperations.

See video: Western Union -Moving Money for Better

In 2013, Western Union completed 242 millionconsumer-to-consumer transactions worldwide and 459 millionbusiness payments, equating to more than 29 transactions persecond, on average. By consolidating and analyzing this significantvolume of transaction data, the company will be able to:

• Identify trends in sending and receiving funds to create a morepersonalized customer experience,
• Closely monitor money movement shifts to help shape expansionstrategies, and
• Identify opportunities to deliver an integrated customerexperience across its multiple channels, including web, telephone,retail and mobile.  

Western Union has implemented Informatica PowerCenter Big Data Edition for Hadoop tointegrate structured and unstructured data - including mainframe,multiple databases and log files - from diverse data sources andtransform it for processing on Hadoop at latencies ranging fromreal-time to daily.

Informatica Solutions Remove Data Barriers

The ready availability of Informatica PowerCenter developers hasbeen instrumental to the staffing of the initiative. All editionsof Informatica PowerCenter are built on Informatica Vibe,the world's first and only embeddable virtual data machine. Thismeans that any PowerCenter developer can develop up to five timesfaster for a Hadoop environment, such as Western Union's, withoutneeding to possess specialized Hadoop development skills. Further,even as technologies change, Western Union can efficiently run dataintegration jobs without having to rebuild data processingflows.  

Supporting Quotes:

• "Customer centricity is at the heart of everything we do, andWestern Union has a unique opportunity to leverage the power ofdata analysis to identify trends that will help shape our businessand enhance our customers' experiences, moving forward," saidSanjay Saraf, senior vice president and chief technology officer,Western Union. "We look forward to continuing to work withInformatica to help unlock the true potential of the global scaleof our business and customer base."
• "Western Union epitomizes global reach, just as the services itprovides epitomize the word vital," said Ash Kulkarni, senior vicepresident and general manager, Data Integration, Informatica. "Aswith many companies, data is a critical factor in Western Unionstaying close to customers, providing a consistent experienceacross all channels, optimizing operations, and innovatingsuccessfully in a dynamic market. Informatica is helping WesternUnion leverage its data by automating integration and preparationfor processing and downstream analysis."

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About Western Union

The Western Union Company is a leader in global paymentservices. Together with its Vigo, Orlandi Valuta, Pago Facil andWestern Union Business Solutions branded payment services, WesternUnion provides consumers and businesses with fast, reliable andconvenient ways to send and receive money around the world, to sendpayments and to purchase money orders. As of March 31, 2014, theWestern Union, Vigo and Orlandi Valuta branded services wereoffered through a combined network of over 500,000 agent locationsin 200 countries and territories and over 100,000 ATMs. In 2013,The Western Union Company completed 242 millionconsumer-to-consumer transactions worldwide, moving $82 billion ofprincipal between consumers, and 459 million business payments. Formore information, visit www.westernunion.com.

About Informatica

Informatica Corporation (Nasdaq: INFA) is the world's number oneindependent provider of dataintegration software. Organizations around the world rely onInformatica to realize their informationpotential and drive top business imperatives. Informatica Vibe, theindustry's first and only embeddable virtual data machine (VDM),powers the unique "Map Once. Deploy Anywhere." capabilities of theInformatica Platform. Worldwide, over 5,000 enterprises depend onInformatica to fully leverage their information assets from devicesto mobile to social to big data residing on-premise, in theCloud and across social networks. For moreinformation, call +1 650-385-5000 (1-800-653-3871 in the U.S.), orvisit INFA)">www.informatica.com.Connect with Informatica at http://www.facebook.com/InformaticaCorporation,http://www.linkedin.com/company/informaticaand http://twitter.com/InformaticaCorp.

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Note: Informatica, PowerCenter, Informatica PowerCenter BigData Edition, Informatica Vibe and the InformaticaPlatform are trademarks or registered trademarks ofInformatica Corporation in the United States and in jurisdictionsthroughout the world. All other company and product names may betrade names or trademarks of their respective owners. 

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