Strong Performance Across The Group Sees VEON Raise Full Year Guidance

AMSTERDAM, April 29, 2021 /PRNewswire/ -- VEON Ltd. (VEON) announces results for the first quarter ended 31 March 2021:

1Q21 HIGHLIGHTS:

• Acceleration of Group revenue and EBITDA growth on a local currency basis despite one less day in 1Q21 compared to 1Q20
• Beeline Russia reporting full quarter growth, with 1Q21 revenues up 1.4% YoY with one less trading day
• Ukraine, Kazakhstan and Pakistan in aggregate reporting +13.4% YoY revenue growth, beating their inflation rate
• Digital services continue to expand their reach, with more than 23 million monthly active users across our products
• Continued progress in optimizing our capital structure with a lower cost of debt and lengthened maturities for our funding
• FY2021 guidance increased to mid-single-digit revenue and EBITDA local currency growth, from previous guidance of low to mid-single-digit revenue and EBITDA local currency growth

-  Q1 results at upper end of full-year guidance. The 4.3% YoY growth in Group total revenues in local currency in 1Q21 indicates an acceleration of growth, following 1.4% YoY growth that the Group recorded in 4Q20. Reported revenues declined 5.1% due to currency headwinds. In Russia we saw further improvement in revenue trends, with 1Q21 YoY local currency growth of 1.4% being the third successive quarter of improving revenue trends.

-  Group EBITDA increased by 4.4% YoY in local currency terms, while reported Group EBITDA declined 4.9% YoY due to adverse currency movements. This solid local currency result was driven by Ukraine (+15.3%), Kazakhstan (+12.4%) and Pakistan (+8.1%). In Russia, the business reported a YoY decline in local currency EBITDA of 4.8%, a marked improvement over the -11.9% YoY EBITDA reported in 4Q20.

-  We successfully implemented our investment plans, with total operational capex of USD 425 million, bringing our 12-month capex intensity to 24.7%, supporting the continued expansion of our 4G customer base during the period. The combined 4G population coverage of our operating companies reached 75.9%, an increase of 10.9pp YoY.

-  The Group's 4G user base increased by 21.4 million YoY and 6.3 million QoQ, driven by targeted network investments and other customer care measures, resulting in total 4G users of 86.8 million. 4G subscriber penetration was at 40.8% at quarter-end. The Group also recorded a QoQ increase in its total subscribers, which grew by 3.6 million in 1Q21 to 212.7 million.

-  Mobile data revenues for the period increased by 13.6% YoY in local currency (3.8% reported), driven by the growth in 4G users with correspondingly higher ARPUs. This growth trend in 4G users is expected be a key tailwind for the Group over the next few years, driving further growth in data revenues.

-  VEON's digital businesses continued to expand customer reach. JazzCash closed the quarter with 14.0 million monthly active users (+78.8% YoY), Toffee TV in Bangladesh reached 3.3 million monthly active users from launch in November 2019 and Beeline TV had 2.9 million monthly active users (+28% YoY) in 1Q21.

-  We closed 1Q21 with net debt of USD 8.3bn (including lease liabilities), corresponding to a net debt/EBITDA ratio of around 2.4x. These figures include the impact of the Pakistan put option as we settled the USD 272.5m payment and cash capex costs of approximately USD 572m. Over the past 12 months, the Group's cost of debt (excluding leases) reduced to 5.9% from 6.8%, while debt maturity increased to 3.4 years, from 2.3 years.

KEY RECENT DEVELOPMENTS

• The Group completed its acquisition of the 15% minority stake in its Pakistan operating business for USD 272.5 million
• Sergi Herrero is to step down as co-CEO, effective 30 June 2021
• Alex Bolis and Dmitry Shvets appointed to Group leadership team
• USD 1.25 billion multi-currency revolving credit facility agreement concluded
• Banglalink successfully acquired 9.4MHz frequency in spectrum auction
• VEON's Mobilink Microfinance Bank won prestigious Diversity & Inclusion CSR Award

Kaan Terzioğlu and Sergi Herrero commented on 1Q21 results:

Kaan Terzioğlu:
"The momentum behind the good work done during 2020 has continued into this first quarter as the Group returned to year-over-year organic growth, continuing the positive monthly trend we saw in December 2020. A key driver of this was the strong growth of our 4G customers, now reaching 41% of our total base, a 10 percentage-point growth over the past year. I am encouraged to see the increase in users who consume our digital applications on our improving networks as they deepen their engagement with our brands. I am also particularly pleased that Beeline Russia reported positive revenue growth in local currency terms for the full quarter as we continue to execute on our turnaround strategy.

We will be executing on our growth strategy with a revised leadership structure in the coming period and I would like to thank Sergi Herrero for his contribution to the Group over the past 18 months, in particular the development of our digital businesses across our markets. I wish Sergi all the best in his future endeavors."

Sergi Herrero:
"Our digital platforms have continued to perform strongly in the period, with some good milestones across our JazzCash business in particular. I remain excited about the longer-term prospects for our digital businesses across our various operations. In the quarter we have seen Kazakhstan, Ukraine and Pakistan return towards their historic trend growth levels, with double-digit growth in local currency terms. I expect see ongoing positive momentum from these markets in the coming quarter. Cost efficiency across the operations remains a key focus in our new decentralized model, which is positive for shareholder value going forward as we continue to optimize our operations.

It has been a pleasure working together with Kaan over the past 18 months as co-CEO of the company. Over this time with the support of the Board, we have made good strides in developing new growth areas for the business. I look forward to remaining actively engaged with VEON as it continues to build value across our businesses."

KEY FIGURES

• 1Q21 Revenue: USD 1,989 million, -5.1% YoY on a reported basis due to currency movements; accelerating growth +4.3% YoY in local currency, with solid growth in Ukraine, Kazakhstan, Pakistan revenues and improving trends in Russia
• 1Q21 EBITDA: USD 875 million, -4.9% YoY on a reported basis due to currency movements; improving trends +4.4% YoY in local currency terms driven by the increase in Ukraine, Kazakhstan and Pakistan EBITDA, as well as continued cost optimization at HQ
• 1Q21 Operational Capex: Strong capex execution of USD 425 million, with rolling 12-month capex intensity of 24.7%, in line with our guidance
• Solid capital structure in 1Q21: leverage level at 2.4x including lease liabilities (2.1x excluding lease liabilities); total cash and undrawn committed credit lines at USD 2.5 billion; average cost of debt of 5.9% and average debt maturity extended to 3.4 years
• 1Q21 profit for the period: USD 138 million, 15.1% YoY

Note: in the above table YoY local currency calculated excluding Armenia from 1Q20 results  (for further discussion of adjustments made for one - off and non- recurring items, see " Non - recurring items that affect year - on- year comparisons. " on page 3 )

CONTENTS

KEY RECENT DEVELOPMENTS................................................................................... 5
GROUP PERFORMANCE............................................................................................... 6
COUNTRY PERFORMANCES........................................................................................ 9
CONFERENCE CALL INFORMATION............................................................................ 15
ATTACHMENTS.............................................................................................................. 17

PRESENTATION OF FINANCIAL RESULTS

VEON's results presented in this earnings release are based on IFRS unless otherwise stated and have not been audited.

Certain amounts and percentages that appear in this earnings release have been subject to rounding adjustments. As a result, certain numerical figures shown as totals, including those in tables, may not be an exact arithmetic aggregation of the figures that precede or follow them.

All comparisons are on a year on year (YoY) basis unless otherwise stated.

The non-IFRS measures disclosed in the document, i.e. EBITDA, EBITDA margin, Net Debt, Equity Free Cash Flow (after licenses), Operational Capital Expenditures, Capex Intensity, local currency year on year change, ARPU are defined in Appendix A.
The non-IFRS measures disclosed in the document, i.e. EBITDA, Net Debt, Equity Free Cash Flow (after licenses), Operational Capital Expenditures, local currency year on year change, are reconciled to the comparable IFRS measures in Attachment C.

NON-RECURRING ITEMS THAT AFFECT YEAR-ON-YEAR COMPARISONS FOR REVENUE AND EBITDA

On 29 October 2020, VEON announced the sale of CJSC "VEON Armenia", VEON's operating subsidiary in Armenia. Armenia results were deconsolidated from VEON Group numbers starting from 4Q20.

Local currency year-on-year trends for 1Q21 disclosed in this earnings release exclude the impact of foreign currency movements (see full definition in Attachment A) and exclude non-recurring item – the sale of Armenia operations.

KEY RECENT DEVELOPMENTS

FY2021 guidance increased

VEON increases its FY2021 guidance to mid-single-digit revenue and EBITDA local currency growth, from low to mid-single-digit revenue and EBITDA local currency growth; Capex intensity guidance for FY 2021 remains at 22-24%.

Acquisition of 15% minority stake in Pakistan for USD 272.5 million completed

On 22 March 2021, VEON successfully concluded the acquisition of the 15% minority stake in PMCL, the operating company of Pakistan's leading mobile operator, Jazz, from the Dhabi Group for USD 272.5 million.

This transaction follows the Dhabi Group's exercise of its put option announced on 28 September 2020 and gives VEON 100% ownership of PMCL. This simplifies and streamlines the Group's governance over its assets in Pakistan and enables VEON to capture the full value of this growing business, including future dividends paid by PMCL.

Sergi Herrero to step down as co-CEO effective 30 June 2021

In April 2021, VEON announced changes to its leadership structure. Co-CEO Sergi Herrero, who joined the company in September 2019, will be stepping down as co-CEO effective 30 June 2021. Sergi is expected to continue advising the company, in particular with respect to the VEON Ventures businesses with the focus    on    generating    value    in     high     growth     areas. Kaan Terzioğlu will continue in his role as CEO of VEON Ltd. with overall responsibility for corporate matters and the general operations of the Group.

Alex Bolis and Dmitry Shvets appointed to Group leadership team

Alex Bolis joined VEON on 1 April 2021 as Group Head of Corporate Strategy, Communications and Investor Relations following a long career at Telecom Italia S.p.A. where he held the roles of Group Treasurer, Head of Investor Relations and Strategic Advisor to the CEO. Alex also spent more than 10 years in investment banking.

Dmitry Shvets joined VEON on 15 April 2021 as Group Head of Portfolio Management, a new role that includes oversight of VEON's Performance Management and M&A teams. Dmitry has a private equity background and joins VEON from TPG Capital where he was Head of Russia and CIS.

USD 1.25 billion multi-currency revolving credit facility agreement concluded

On 9 March 2021, VEON entered into a new multi-currency revolving credit facility agreement ('RCF') of USD 1.25 billion for VEON Holdings B.V. ('VEON Holdings'). The RCF replaced the existing revolving credit facility signed in 2017. The RCF has an initial tenor of three years, with VEON Holdings having the right to request two one-year extensions, subject to lender consent. International banks from Asia, Europe and the US have committed to the RCF. VEON Holdings will have the option to make each drawdown in either U.S. dollars or euro.

Banglalink successfully acquires 9.4MHz frequency in spectrum auction

On 8 March 2021, VEON's operating company in Bangladesh, Banglalink, acquired 4.4MHz spectrum in the 1800MHz band and 5MHz spectrum in the 2100MHz band following successful bids at an auction held by the Bangladesh Telecommunication Regulatory Commission. The allotment of the license to Bangladesh took place in April 2021. The newly acquired spectrum will see Banglalink increase its total spectrum holding from 30.6MHz to 40MHz, enabling it to retain the leading position among all private operators in Bangladesh in terms of spectrum provided per subscriber. Banglalink will invest approximately BDT1,000 crore ( USD115m) to purchase the spectrum, which is one of the largest investments made by an operator in the country in recent times. The increased spectrum holding is expected to enable Banglalink to bolster its efforts for nationwide 4G expansion.

VEON's Mobilink Microfinance Bank wins prestigious Diversity & Inclusion CSR Award

On 22 February 2021, VEON announced that its digital bank in Pakistan, Mobilink Microfinance Bank (MMBL), won a CSR award as a 'Diversity & Inclusion Leader' for its Humqadam initiative at the 10th Annual CSR Summit in Pakistan. Humqadam, MMBL's flagship sustainability initiative, helps people with disabilities develop essential digital and financial skills to support them in the corporate world. Humqadam trainees are given the opportunity to work across multiple MMBL departments based on their skillsets. During this rotation, they undergo an intensive three- month training program, undertake projects and receive mentoring from team leaders.

GROUP PERFORMANCE

The recovery in Group revenue and EBITDA in local currency terms achieved during the second half of 2020 accelerated in 1Q21. In 1Q20, our operations continued to face the impact of the COVID-19 pandemic, as second and third infection waves affected several of our markets and caused lockdowns to be reintroduced. However, the adjustments we have made to our business operations, including the greater use of digital channels to engage with our customers, helped Group performance, underscoring the resilience of our operating companies despite the restrictions that remain in place. While all our countries are still facing travel restrictions, which negatively impact roaming revenues, demand for our data services remained strong, enabling us to continue to grow our data revenues at a double-digit pace. In several our markets we see strong growth in fixed-line services, as our customers continue to work remotely.

In 1Q21, in local currency terms, Group revenue increased by 4.3% YoY, driven by robust growth in mobile data revenues (+13.6% YoY). EBITDA followed revenues higher, increasing by 4.4% YoY in local currency terms. Currency movements adversely affected reported Group revenue and EBITDA, declining by 5.1% and 4.9% respectively.

Ukraine, Kazakhstan and Pakistan led the Group's recovery, each delivering double-digit local currency revenue growth, comfortably above local rates of inflation. Russia saw a further improvement in revenue trends for the third successive quarter, with total revenue increasing by 1.4% YoY in local currency terms, aided by continued expansion in Beeline's 4G customer base (+11.8% YoY) and an accompanying increase in ARPU (+5.8% YoY). This 4G customer trend was reflected at the Group level, where our 4G subscriber numbers rose by 21.4 million YoY to reach 86.8 million, or around 41% of the Group's total mobile customers.

The Group maintained its resolute focus on investing in the expansion of our 4G networks during the quarter, which now reach 75.9% of the 680 million combined population of our nine operating markets, compared with 65% in 1Q20. Group capex rose by 15.4% YoY, as a consequence, to USD 425 million, corresponding to capex intensity of 24.7%.

Continued investment in our digital capabilities and services remained a key strategic focus throughout the quarter, helping us to grow our digital users significantly. Our market-leading digital financial service JazzCash ended the quarter with 14 million monthly active users, a rise of 78.8% YoY. Toffee in Bangladesh now serves 3.3 million monthly active users (+28% YoY) and our digital mobile operator in Kazakhstan, Izi, surpassed a significant milestone to end the quarter with 54,000 monthly active users, a rise of 362% YoY.

In 1Q21, we finalized arrangements to purchase our minority partner's stake in our business in Pakistan for USD 272.5 million. This results in the Group now wholly owning Pakistan's leading mobile operator, Jazz. Despite this cash payment and a rise in cash capex, Group leverage ended the quarter at 2.4x, in line with the Group's medium-term target of 2.4x.

Reflecting the encouraging upward progress in financial performance, we have increased Group guidance for FY 2021 in relation to local currency performance in revenue and EBITDA. We now anticipate mid-single-digit growth in both local currency revenue and EBITDA for the financial year, versus our previous guidance of low to mid-single-digit growth in local currency terms in each. The Capex intensity target of 22-24% remains unchanged.

With regards our plans to separate out our infrastructure assets, in our two largest tower markets, Russia and Pakistan we have separate legal entities in place that hold the tower assets. In Ukraine and Bangladesh, the teams are also making progress in this regard.

INCOME STATEMENT & CAPITAL EXPENDITURES

Note: in the above table YoY l cal  currency  calculated  excluding Armenia from 1Q20 results  ( for further discussion of adjustments  made  for one - off and non- recurring items, see " Non - recurring items that affect year- on- year comparisons. " on page 3 )

For discussion on EBITDA performance please refer to the "Group performance" section.

Depreciation, amortization, impairments and other decreased by 3.1% YoY due to the devaluation of local currencies against the US dollar. No significant impairment charges were recorded in 1Q21.

Financial income and expenses decreased YoY from negative USD 198 million in 1Q20 to negative USD 164 million in 1Q21 as a result of our financing activities during last twelve months, which decreased our average cost of debt by 0.9p.p.

Income tax expense increased by 20.5% YoY, mainly due to increased profitability of operational companies. There were no material changes in income tax rates across our geographies in 1Q21 compared to previous periods.

The Group recorded profit for the period of USD 138 million, an increase of 15.1% YoY, primarily due to the net foreign exchange gains recorded in 1Q21 compared to the net foreign exchange losses recorded in the same period last year.

Operational capex was USD 425 million in 1Q21, up from the USD 368 million recorded in 1Q20, mainly due to VEON's continued focus on its 4G network investment program. Capex intensity was 24.7% in 1Q21.

FINANCIAL POSITION & CASH FLOW               

Note: Certain comparative amounts have been reclassified to conform to the current period presentation

Gross debt was broadly stable in 1Q21 compared to 4Q20. During 1Q21 VEON secured several facilities. At the Group level, VEON Holdings signed a new USD 1.25 billion RCF and amended and restated the RUB 30 billion bilateral facility with Alfa Bank and increased it to RUB 45 billion (equivalent of USD 0.6 billion). Jazz signed a PKR 15 billion syndicated facility and a PKR 5 billion bilateral facility (equivalent of USD 0.13 billion in total). Kyivstar signed an uncommitted three-year facility with Citi of UAH 1.35 billion and upsized its facility with OTP Bank by UAH 250 million (equivalent of USD 0.05 billion in total).

Net debt (excluding lease liabilities) increased QoQ in 1Q21 to USD 6,419 million due to the minority stake acquisition in Pakistan. In March 2021, VEON successfully concluded the acquisition of the 15% minority stake in PMCL, its operating company in Pakistan, from the Dhabi Group for USD 272.5 million. This transaction follows the Dhabi Group's exercise of its put option in September 2020 and gives VEON 100% ownership of PMCL. The transaction is presented within 'Acquisition of non- controlling interest' within the Consolidated Statement of Cash Flows. The Bangladesh spectrum acquisition in 1Q21 did not have a material impact on the 1Q21 cash outflow: Banglalink paid 25% of the fees as per the payment terms; the remaining 75% will be paid in five annual installments.

Net cash from operating activities declined in 1Q21 against the previous year mainly due to negative foreign exchange headwinds in EBITDA that offset positive operational dynamics, as well as lower interest expenses.

Net cash flow used in investing activities was USD 580 million in 1Q21, increasing YoY, as a result of investment activities related to the Group's investment in high-speed data networks and the acceleration of a network deployment program in Russia in particular.

Net cash used in financing activities was USD 423 million in 1Q21, primarily due to minority stake acquisition in Pakistan for USD 272.5 million, payments related to lease liabilities (principal amount) of USD 73 million and net repayment of borrowings of USD 77 million.

COUNTRY PERFORMANCE

• Russia
• Pakistan
• Ukraine
• Kazakhstan
• Uzbekistan, Algeria and Bangladesh

Key figures by countries

RUSSIA

The key focus of the Beeline team remains on improving the business' operating performance and enhancing the overall customer experience, including 4G and digital services. In 1Q21, Beeline Russia made good progress on its turnaround with both revenue growth year-on-year and customer numbers showing growth quarter-on-quarter. We anticipate further improvements in operational KPIs including network performance metrics and subscriber quarter-on-quarter trends in the course of 2021, as Beeline Russia continues with its network investment across all regions.

Total revenue demonstrated a turnaround recording growth of 1.4% YoY in 1Q21, supported by continued growth in the fixed-line and B2B segments, as well as an improvement in handsets sales. Mobile service revenue declined by 2% YoY in 1Q21, an improvement compared to 4% YoY decline reported in 4Q20. This performance in mobile service revenue is largely explained by a 27% YoY decline in roaming revenue due to travel restrictions, a smaller incoming migrant workforce and a decline in content revenue of 28% YoY. The latter reflects Beeline's measures to eliminate unrequested services from content providers to its customers, which has proven to have a positive impact on Net Promoter Score and quarterly churn, which declined by 2.7p.p. YoY in 1Q21.

Fixed-service revenue continued to grow, increasing by 8% YoY in 1Q21, as customers continued to draw on fixed-line data at home. Broadband subscribers increased by 7% YoY in 1Q21.

Business customers remained a strong focus, with B2B revenue increasing by 11% YoY in 1Q21. Beeline continued to enhance its offering in the quarter with new digital services addressing growing customer's interest in integrated solutions. In addition, Big Data revenue (a group of services that analyze computationally large data sets to reveal patterns and trends) grew by 156% YoY, mainly driven by the expansion of geo- analytical services and scoring solutions. Revenue from advertising technology services increased by 128% YoY. Demand for IT solutions for business digitalization grew 4 times YoY.

Beeline's total mobile customer base declined by 6% YoY in 1Q21, impacted by high customer churn in 2Q20 due to relative network performance as well as lower sales during the strict lockdown periods. Encouragingly, Beeline managed to stabilize customer numbers in the second half of 2020 with improved quarterly trends, reporting QoQ growth in 1Q21 of 0.3% in line with QoQ growth in 4Q20 of 0.3%, supported by several initiatives. These included an accelerated network rollout, customer-centric offers and the elimination of unrequested services from content providers. Beeline Russia is successfully growing its 4G user base, which expanded by 11.8% YoY in 1Q21, as a result of improved high-speed data services.

Beeline TV monthly active users increased to 2.9 million in 1Q21 (28% YoY). In October 2020, Beeline launched a new content offering, as well as targeted customer propositions supported by an advanced customer recommendation engine.

Beeline continues to focus its distribution through online channels with a focus on self-registration products. The monthly active users of the self-care application MyBeeline increased by 12% YoY, which reflects Beeline's efforts to digitalize contacts with customers and partners.

EBITDA decreased by 5% YoY, primarily driven by higher network support costs as a result of considerable investment and by higher interconnect expenses.

Capex excluding licenses and leases (operational capex) increased by 35.2% YoY in 1Q21.Capex intensity was 28.3%, reflecting continued high levels of network investment throughout 1Q21. Beeline increased its number of 4G base stations by 25% YoY, focusing across all regions, to ensure high quality infrastructure that is ready to integrate new technologies.

UKRAINE

Kyivstar, Ukraine's market-leading telecoms operator, continued to record double-digit growth in both revenue and EBITDA in 1Q21, driven by a continued focus on 4G connectivity and digitalizing solutions for its customers. We expect Kyivstar to continue to deliver double-digit revenue growth in the remainder of 2021.

Total revenue for Kyivstar showed consistent double-digit growth for the third quarter in a row, a full recovery after lockdown measures were implemented in the spring of 2020. In 1Q21, revenue was up 15% YoY, mainly due to ARPU expansion on the back of strong 4G adoption. Mobile service revenue increased by 15% YoY, supported by marketing activities and strong growth in data consumption, with mobile data revenue growth of 28% YoY. In 1Q21, fixed-line service revenue increased by 17% YoY as customers continued to draw on fixed-line data at home, while Kyivstar focused on FTTB rollout to address this growing demand.

B2B revenues increased by 6% YoY in 1Q21, reflecting Kyivstar's promotion of new digital solutions for its business customers and rapid growth in Big Data. Kyivstar is offering Microsoft Azure Stack, one of the most popular cloud services for business, that allows the transfer of complex computing to remote facilities. For medium, small and start-up companies, Kyivstar provides Open Application Programming Interfaces (Open API), a unique platform in the market, developed fully in-house. By offering Open API, Kyivstar can provide developers with data, analytics, scoring capabilities and services in a user-friendly environment.

Kyivstar's total mobile customer base showed a YoY decline largely due to the decline of second SIM cards in the market and lower gross additions during lockdown when the strict measures in 2Q20 resulted in the partial closure of Kyivstar stores and lower customer mobility. Kyivstar recorded strong growth in the 4G segment with users up by 1.9 million (+24%) YoY, with penetration of 38% of the total base. The growth in 4G users and the associated increase in data usage contributed to an ARPU increase of 16% YoY.

Digital adoption and usage have accelerated in the last twelve months. In 1Q21, the number of MyKyivstar self-care users was at 2.7 million, up 76% YoY, while the Kyivstar TV service users increased to 414,342.

EBITDA increased by 15% YoY, resulting in an EBITDA margin of 68%. This strong growth in EBITDA was supported by solid revenue performance in the quarter.

Capex excluding licenses and leases (operational capex) increased by 11.7% YoY and capex intensity was 19.1% for 1Q21. Kyivstar's strategic focus included further 4G roll-out during the quarter, driving 4G population coverage of 87%. In 1Q21, Kyivstar and Vodafone continued their 4G mobile network sharing arrangement in rural areas and on highways. Moreover, Kyivstar played a key role in accelerating the development of the 4G nation-wide infrastructure by voluntarily returning to the state its 900 MHz bands, so that the regulator could provide opportunities to invest in new technologies to other operators who face frequency shortages.

PAKISTAN

Jazz strengthened its leading position in the market in 1Q21 and is back to double-digit growth in revenue, maintaining its strategic focus on 4G penetration and expanding digital services to drive future growth in what is one of our most exciting growth markets.

Total revenue grew by 12% YoY, underpinned by another strong quarter for mobile data revenue, which grew by 28% YoY. Expansion in Jazz's 4G user base led this growth, increasing during the quarter by 3.7 million new users, an acceleration in growth compared to previous quarters (+2.9 million in 4Q20). Jazz's 4G penetration increased from 29% to 42% YoY, driven by 62% YoY increase in 4G users.

Additional users contributed to an almost 12% expansion in Jazz's total customer base YoY to 69 million. ARPU declined by only 0.5% YoY in 1Q21, mainly due to the overall softness in revenues due to the impact of COVID-19. Jazz continues its commercial strategy of focusing on higher quality sales to further improve the customer mix of its subscriber base, leveraging network quality and higher bundle penetration to help achieve this.

Our leading digital financial services business in Pakistan, JazzCash, experienced another strong quarter for total revenue, which grew 27% YoY. JazzCash's user base saw double-digit growth, finishing the quarter with 13.9 million monthly active users (up 79% YoY) and 30.8 million registered wallets (+67% YoY).

Jazz's self-care app, Jazz World, continued to enjoy strong levels of customer adoption. Its monthly active user base grew by 66% YoY, reaching 8.5 million in 1Q21, cementing its position as the largest telecom app in Pakistan. Our content services also enjoyed further growth, with the monthly active user base rising to 2.2 million, representing YoY growth of 37% in 1Q21.

EBITDA increased by 8.1% YoY as a result of revenue growth, partially offset by additional investments in JazzCash. Excluding these, EBITDA in the core Jazz business increased by 12.8% YoY.

Capex excluding licenses and leases (operational capex) was PKR 14.6 billion in 1Q21, resulting in capex intensity of 21.5% versus 18.1% in 1Q20. Within this, 4G network investment continued to be the principal focus, the population coverage of which reached 61% during the quarter, compared to 54% in 1Q20.

The ex-Warid license renewal was due in May 2019. Pursuant to the directions from Islamabad High Court, the Pakistan Telecommunication Authority ("PTA") issued a license renewal decision on 22 July 2019 requiring payment of USD 39.5 million per MHz for 900 MHz spectrum and USD 29.5 million per MHz for 1800 MHz spectrum, equating to an aggregate price of approximately USD 450 million (excluding advance tax of 10%). On 17 August 2019, Jazz appealed the PTA's order to the Islamabad High Court. On 21 August 2019, the Islamabad High Court suspended PTA's order pending the outcome of the appeal and subject to Jazz making payment. In September 2019 and May 2020, Jazz deposited approximately USD 225 million and USD 57.5 million, respectively, in order to maintain its appeal in the Islamabad High Court regarding the PTA's underlying decision on the license renewal. There were no specific terms and conditions attached to the deposit. The deposit is recorded as a non-current financial asset in the statement of financial position. Final argument was heard by the Islamabad High Court on 1 March 2021. Judgement was reserved and the Court's decision is pending.

In 2020, Pakistan revenue and EBITDA were impacted by changes in tax and service charges related to the Supreme Court's "suo moto order" in April 2019 and our subsequent discussions with the PTA. Following a hearing on 25 June 2020, the PTA issued a decision dated 8 October 2020 directing Jazz to refund within 30 days the full amount of service charges levied and collected from 24 April to 12 July 2019. Jazz appealed the PTA's decision to the Islamabad High Court and on 6 November 2020 the High Court restrained recovery of the impugned amounts. The next hearing date before High Court is yet to be fixed.

For further background, on the "suo moto order" and the subsequent discussions with the PTA, please see our 3Q20 earnings release dated 29 October 2020.

KAZAKHSTAN

Beeline Kazakhstan remained the fastest-growing business in VEON's portfolio in 1Q21, recording a revenue increase of approximately 17% YoY. This growth was underpinned by strong demand for 4G data services. Beeline continued to focus on customer base value management in order to minimize rotational churn and drive customer acquisitions amongst high-value users. Complementing this was an ongoing focus on the delivery of a growing range of digital services.

Total revenues grew by 17% YoY, underpinned by both mobile service revenue growth of 13% and fixed-line service revenue of 29%. Data revenue grew by 30% YoY, which continued to drive the increase in total revenues as Beeline accelerated the growth of its 4G user base (+27% YoY), which reached 56% of its total customer base in 1Q21. This, in turn, was facilitated through a further expansion of Beeline's 4G network which now reaches 77% of the nation's population. In 1Q21, Beeline Kazakhstan successfully executed on its device strategy supported by Big Data analytics, which Beeline expects to drive further digital inclusion in the market.

Demand for Beeline's digital services remained strong throughout 1Q21. Beeline TV saw its monthly active user base (MAU) increase by 73% YoY due to growth in sales in fixed business and integration of TV offers into mobile bundles. Beeline's MyBeeline self-care app doubled MAUs YoY, reaching 2.2 million. Beeline's dedicated digital operator and mobile OTT services provider 'Izi' also saw further growth in its customer base, which had risen to approximately 54,000 monthly active users by the end of 1Q21.

Despite the strong growth in Beeline's 4G customers, total customers fell by 1% YoY in 1Q21, a much smaller decline when compared to previous quarters (-7% in 4Q20). This was a trend in 2020 that reflected the impact of IMEI registration on the industry's user base following its formal introduction in November 2019. In the meantime, IMEI has had a positive impact on customer churn, which fell from 65% in 1Q20 to 31% in 1Q21, which was also positively impacted by Beeline's broader commercial initiatives to reinforce its customer proposition and leading market position. As a result, in the longer-term, the IMEI registration requirement has been beneficial for Beeline as it has improved the quality of the company's customer base by removing multi-SIM users and zero-ARPU customers.

Fixed-line service revenues demonstrated strong growth of 29% YoY, as Beeline's fixed broadband customer base increased by 15% YoY. The rising popularity of our convergent products contributed to this success, the customer base of which grew to 102,000 (+54% YoY) with approximately 21% of our fixed-line customers now using convergent products.

EBITDA rose by 12.4% YoY, as a result of strong revenue performance and tight cost control measures.

Capex excluding licenses and leases (operational capex) was KZT 8.7 billion and capex intensity was 23.4%. In 1Q21, investments continued to be focused on expanding Beeline's 4G network in order to satisfy the continued rise in high-speed data demand that characterizes this growth market. In addition, Beeline has in place network sharing with other operators in support of the government's rural broadband initiative which aims to bridge the digital divide across the country's rural areas.

In Algeria, the COVID-19 pandemic has seen a resurgence in 1Q21 with new curfew measures that were implemented at the end of 2020. This resulted in lower customer mobility which further impacted the market, while competition remained strong. Djezzy maintained its segmented approach to stay competitive in a challenging environment, notably repositioning itself towards the Algerian youth with a dedicated digital-centric platform. The 5.1% YoY 1Q21 decline in revenue was driven by aggressive price competition and the overall economic slowdown as a result of the COVID-19 pandemic.

BANGLADESH

Banglalink achieved promising growth in its customers base despite the pandemic, with its customer base growing by 2% YoY in 1Q21. The number of 4G data users reached 9.0 million following 67% YoY growth during the quarter as Banglalink continued to enhance its 4G network. Banglalink's total revenue declined in 1Q21 by 1.6% YoY, mostly due to impact of pandemic which was in its early stage in Bangladesh during the first quarter of 2020. Nevertheless, during the quarter Banglalink's data revenue increased by 12.6% YoY while data customers rose 5.2% YoY. Banglalink continued to promote the use of digital channels to facilitate top-ups, account management and the adoption of additional services. As a result, the user base of Banglalink's self-care app increased by 8% during 1Q21 compared to 4Q20. Banglalink's video streaming app "Toffee" gained 1.0 million additional active users during 1Q21, resulting in Toffee's monthly active users base reaching 3.3 million. EBITDA decreased by 6.2% YoY mainly due to the drop in revenue.

Banglalink acquired additional 4.4MHz spectrum in 1800MHz band and 5MHz spectrum in 2100MHz band through an auction initiated by the Bangladesh Telecommunication Regulatory Commission on 08 March 2021. The increased spectrum holding is expected to enable Banglalink to enhance its efforts for nationwide 4G expansion.

The Bangladesh government imposed countywide lockdown on 05 April 2021 as the pandemic surged. The lockdown restricts movement of public transport, operations of shopping centers and some other activities.

UZBEKISTAN

In Uzbekistan, pricing pressure persisted, and the COVID-19 restrictions, which the market faced during a large part of 2020, continue to have an impact on the business and the year-on-year comparison. As a result, our customer base and revenue declined by 12.6% YoY and by 9.2% YoY in 1Q21 respectively. These nevertheless reflect an improvement in the YoY revenue trend we reported in 4Q20 and we saw customers base numbers stabilize in 1Q21 compared to 4Q20. EBITDA declined YoY due to the decrease in revenue.

Further improvement to our high-speed data networks continues to be the priority for Beeline Uzbekistan, as increasing mobile data penetration is the key long-term growth driver for the Uzbekistan market.

CONFERENCE CALL INFORMATION

On 29 April 2021, VEON will host a conference call by senior management at 14:00 CEST (13:00 BST), which will be made available through the following dial-in numbers. The call and slide presentation may be accessed at http://www.veon.com.

Webcast player

Participants will be able to listen to the audio and see the slides using this webcast link:

https://edge.media-server.com/mmc/p/abqrnrr9

Participants will be able to listen to the audio and see the slides using the webcast link. Therefore, we would strongly recommend all participants to prioritize the use of the webcast link and only dial into the conference call if they wish to participate in the Q&A session.

Conference call details

To join the conference call, please use the appropriate participant dial-in number listed below. Enter the event plus passcode stated below and leave any information requested after the tone. You will be joined automatically to the conference.

Netherlands dial-in number:
+31 (0) 207 157 566
Confirmation ID: 1442416

UK and International dial-in number:
+44 (0) 203 009 5709
Confirmation ID: 1442416

United States dial-in number:
+1 646 787 1226
Confirmation ID: 1442416

The conference call replay and the slide presentation webcast will be available for 12 months after the end of the event at the same link as the live webcast. The slide presentation will also be available for download from VEON's website.

CONTACT INFORMATION

INVESTOR RELATIONS
Nik Kershaw 
ir@veon.com
Contact Tel: +31-20-79-77-200

DISCLAIMER

This press release contains "forward-looking statements", as the phrase is defined in Section 27A of the U.S. Securities Act of 1933, as amended, and Section 21E of the U.S. Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by words such as "may," "might," "will," "could," "would," "should," "expect," "plan," "anticipate," "intend," "seek," "believe," "estimate," "predict," "potential," "continue," "contemplate," "possible" and other similar words. Forward-looking statements include statements relating to, among other things, VEON's plans to implement its strategic priorities, including operating model and development plans, among others; anticipated performance and guidance for 2021, including VEON's ability to sufficient cash flow; VEON's assessment of the impact of the COVID-19 pandemic on its current and future operations and financial condition; future market developments and trends; operational and network development and network investment, including expectations regarding the roll-out and benefits of 3G/4G/LTE networks, as applicable; spectrum acquisitions and renewals; the effect of the acquisition of additional spectrum on customer experience; VEON's ability to realize the acquisition and disposition of any of its businesses and assets and to execute its strategic transactions in the timeframes anticipated, or at all; VEON's ability to realize financial improvements, including an expected reduction of net pro-forma leverage ratio following the successful completion of certain dispositions and acquisitions; our dividends; and VEON's ability to realize its targets and commercial initiatives in its various countries of operation. The forward-looking statements included in this press release are based on management's best assessment of VEON's strategic and financial position and of future market conditions, trends and other potential developments. These discussions involve risks and uncertainties. The actual outcome may differ materially from these statements as a result of further unanticipated developments related to the COVID-19 pandemic, such as the effect on consumer spending, that negatively affected VEON's operations and financial condition; demand for and market acceptance of VEON's products and services; our plans regarding our dividend payments and policies, as well as our ability to receive dividends, distributions, loans, transfers or other payments or guarantees from our subsidiaries; continued volatility in the economies in VEON's markets; including adverse macroeconomic developments caused by recent volatility in oil prices in the wake of COVID-19; unforeseen developments from competition; governmental regulation of the telecommunications industries; general political uncertainties in VEON's markets; government investigations or other regulatory actions; litigation or disputes with third parties or other negative developments regarding such parties; the impact of export controls and laws affecting trade and investments on our and important third-party suppliers' ability to procure goods, software or technology necessary for the services we provide to our customers; risks associated with data protection or cyber security, other risks beyond the parties' control or a failure to meet expectations regarding various strategic priorities, the effect of foreign currency fluctuations, increased competition in the markets in which VEON operates and the effect of consumer taxes on the purchasing activities of consumers of VEON's services. Certain other factors that could cause actual results to differ materially from those discussed in any forward-looking statements include the risk factors described in VEON's Annual Report on Form 20-F for the year ended December 31, 2020 filed with the U.S. Securities and Exchange Commission (the "SEC") and other public filings made by VEON with the SEC. Other unknown or unpredictable factors also could harm our future results. New risk factors and uncertainties emerge from time to time and it is not possible for our management to predict all risk factors and uncertainties, nor can we assess the impact of all factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in any forward-looking statements. Under no circumstances should the inclusion of such forward-looking statements in this press release be regarded as a representation or warranty by us or any other person with respect to the achievement of results set out in such statements or that the underlying assumptions used will in fact be the case. Therefore, you are cautioned not to place undue reliance on these forward-looking statements. The forward-looking statements speak only as of the date hereof. We cannot assure you that any projected results or events will be achieved. Except to the extent required by law, we disclaim any obligation to update or revise any of these forward-looking statements, whether as a result of new information, future events or otherwise, after the date on which the statements are made, or to reflect the occurrence of unanticipated events. Furthermore, elements of this press release contain or may contain, "inside information" as defined under the Market Abuse Regulation (EU) No. 596/2014.All non-IFRS measures disclosed further in this press release (including, without limitation, EBITDA, EBITDA margin, EBT, net debt, equity free cash flow after licenses (excluding capitalized leases), local currency growth, capital expenditures excluding licenses and LTM (last twelve months) capex excluding licenses/revenue) are reconciled to comparable IFRS measures in Attachment C to this earnings release. In addition, we present certain information on a forward-looking basis. We are not able to, without unreasonable efforts, provide a full reconciliation to IFRS due to potentially high variability, complexity and low visibility as to the items that would be excluded from the comparable IFRS measure in the relevant future period, including, but not limited to, depreciation and amortization, impairment loss, loss on disposal of non-current assets, financial income and expenses, foreign currency exchange losses and gains, income tax expense and performance transformation costs, cash and cash equivalents, long - term and short-term deposits, interest accrued related to financial liabilities, other unamortized adjustments to financial liabilities, derivatives, and other financial liabilities.

ABOUT VEON

VEON is a NASDAQ and Euronext Amsterdam-listed global provider of connectivity and digital services, headquartered in Amsterdam. Our vision is to empower customer ambitions through technology, acting as a digital concierge to guide their choices and connect them with resources that match their needs.

For more information visit: http://www.veon.com

CONTENT OF THE ATTACHMENTS

For more information on financial and operating data for specific countries, please refer to the supplementary file Factbook1Q2021.xls on VEON's website at https://www.veon.com/investors/reports-results/reports-results/.

ATTACHMENT A: DEFINITIONS

ARPU (Average Revenue Per User) measures the monthly average revenue per mobile user. We generally calculate mobile ARPU by dividing our mobile service revenue during the relevant period, including data revenue, roaming revenue, MFS and interconnect revenue, but excluding revenue from connection fees, sales of handsets and accessories and other non-service revenue, by the average number of our mobile customers during the period and dividing by the number of months in that period.

Mobile data customers are mobile customers who have engaged in revenue generating activity during the three months prior to the measurement date as a result of activities including USB modem Internet access using 2.5G/3G/4G/HSPA+ technologies.

Capital expenditures (capex) are purchases of new equipment, new construction, upgrades, licenses, software, other long- lived assets and related reasonable costs incurred prior to intended use of the non-current asset, accounted at the earliest event of advance payment or delivery. Long-lived assets acquired in business combinations, are not included in capital expenditures.

Operational capital expenditures (operational capex) calculated as capex, excluding purchases of new spectrum licenses and capitalized leases. Capex intensity is a ratio, which is calculated as LTM operational capex divided by LTM revenue.

EBIT or Operating Profit is calculated as EBITDA plus depreciation, amortization and impairment loss. Our management uses EBIT as a supplemental performance measure and believes that it provides useful information of earnings of the Company before making accruals for financial income and expenses and net foreign exchange (loss)/gain and others. Reconciliation of EBIT to net income attributable to VEON Ltd., the most directly comparable IFRS financial measure, is presented in the reconciliation tables section in Attachment C below.

EBITDA (called Adjusted EBITDA in the Form 20-F published by VEON) is a non-IFRS financial measure. VEON calculates Adjusted EBITDA as (loss)/profit before interest, tax, depreciation, amortization, impairment, gain / loss on disposals of non- current assets, other non-operating gains / losses and share of profit / loss of joint ventures and associates Our Adjusted EBITDA may be used to evaluate our performance against other telecommunications companies that provide EBITDA. Additionally, a limitation of EBITDA's use as a performance measure is that it does not reflect the periodic costs of certain capitalized tangible and intangible assets used in generating revenue or the need to replace capital equipment over time. Reconciliation of EBITDA to net income attributable to VEON Ltd., the most directly comparable IFRS financial measure, is presented in the reconciliation tables section in Attachment C below.

EBITDA margin is calculated as EBITDA divided by total revenue, expressed as a percentage.

Gross Debt is calculated as the sum of long-term notional debt and short-term notional debt including capitalized leases.

Equity free cash flow - is a non-IFRS measure and is defined as free cash flow from operating activities less cash flow used in investing activities, after license payments and lease payments (principal amount); excluding balance movements in Pakistan banking, M&A transactions, inflow/outflow of deposits, financial assets and other one-off items. Reconciliation to the most directly comparable IFRS financial measure, is presented in the reconciliation tables section in Attachment C below.

A fixed-mobile convergence customer (FMC customer) is a customer on a one-month Active Broadband Connection subscribing to a converged bundle consisting of at least fixed internet subscription and at least one mobile SIM.

Mobile financial services (MFS) of Digital financial services (DFS) is a variety of innovative services, such as mobile commerce or m-commerce, that use a mobile phone as the primary payment user interface and allow mobile customers to conduct money transfers to pay for items such as goods at an online store, utility payments, fines and state fees, loan repayments, domestic and international remittances, mobile insurance and tickets for air and rail travel, all via their mobile phone.

Mobile customers are generally customers in the registered customer base as at a given measurement date who engaged in a mobile revenue generating activity at any time during the three months prior to such measurement date. Such activity includes any outgoing calls, customer fee accruals, debits related to service, outgoing SMS and MMS, data transmission and receipt sessions, but does not include incoming calls, SMS and MMS or abandoned calls. Our total number of mobile customers also includes customers using mobile internet service via USB modems and fixed-mobile convergence ("FMC").

Net debt is a non-IFRS financial measure and is calculated as the sum of interest-bearing long-term debt including capitalized leases and short-term notional debt minus cash and cash equivalents, long-term and short-term deposits. The Company believes that net debt provides useful information to investors because it shows the amount of notional debt outstanding to be paid after using available cash and cash equivalents and long-term and short-term deposits. Net debt should not be considered in isolation as an alternative to long-term debt and short-term debt, or any other measure of the Company financial position. Net debt excluding lease obligations is a net debt less capitalized lease.

Net foreign exchange (loss)/gain and others represents the sum of Net foreign exchange (loss)/gain, VEON's share in net (loss)/gain of associates and Other (expense)/income (primarily (losses)/gains from derivative instruments) and is adjusted for certain non-operating losses and gains mainly represented by litigation provisions.

Net Promoter Score (NPS) is the methodology VEON uses to measure customer satisfaction.

Local currency trends (growth/decline) in revenue and EBITDA are non-IFRS financial measures that reflect changes in Revenue and EBITDA, excluding foreign currency movements and other factors, such as businesses under liquidation, disposals, mergers and acquisitions. For other factors please refer to section "non-recurring items that affect year-on-year comparisons".

VEON's reportable segments are the following, which are principally based on business activities in different geographical areas: Russia, Pakistan, Algeria, Bangladesh, Ukraine, Uzbekistan, Kazakhstan and HQ based on the business activities in different geographical areas.

ATTACHMENT B: CUSTOMERS                                                                                                                                

RECONCILIATION OF ORGANIC AND REPORTED GROWTH RATES

RECONCILIATION OF VEON CONSOLIDATED NET DEBT                                    

RECONCILIATION OF EQUITY FREE CASH FLOW

EBITDA RECONCILIATION ON COUNTRY LEVEL

RATES OF FUNCTIONAL CURRENCIES TO USD

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

The following discussion and analysis is based on, and should be read in conjunction with, our unaudited interim condensed consolidated financial statements as of and for the three-month period ended March 31, 2021 and 2020, and the related notes, attached hereto.

References to "VEON" as well as references to "our company," "the company," "our group," "the group," "we," "us," "our" and similar pronouns, are references to VEON Ltd. an exempted company limited by shares registered in Bermuda, and its consolidated subsidiaries. References to VEON Ltd. are to VEON Ltd. alone. The unaudited interim condensed consolidated financial statements as of March 31, 2021 and for the three-month period ended March 31, 2021 and 2020 attached hereto have been prepared in accordance with International Financial Reporting Standards ("IFRS") issued by the International Accounting Standards Board ("IASB") and are presented in U.S. dollars. VEON Ltd. adopted IFRS as of January 1, 2009.

The discussion of our business and the telecommunications industry included herein contains references to certain terms specific to our business, including numerous technical and industry terms. Such terms are defined in Exhibit 99.1 to our Annual Report on Form 20-F for the year ended December 31, 2020 (our "2020 Annual Report"). For a comprehensive discussion of our critical accounting estimates and assumptions, please refer to Note 24 to our audited consolidated financial statements included in our 2020 Annual Report.

Certain amounts and percentages that appear in this document have been subject to rounding adjustments. As a result, certain numerical figures shown as totals, including in tables, may not be exact arithmetic aggregations of the figures that precede or follow them.

CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

This document contains estimates and forward-looking statements within the meaning of Section 27A of the U.S. Securities Act of 1933, as amended (the "Securities Act"), and Section 21E of the U.S. Securities Exchange Act of 1934, as amended (the "Exchange Act"). Our estimates and forward-looking statements are mainly based on our current expectations and estimates of future events and trends, which affect or may affect our businesses and operations. All statements other than statements of historical fact are forward-looking statements. The words "may," "might," "will," "could," "would," "should," "expect," "plan," "anticipate," "intend," "seek," "believe," "estimate," "predict," "potential," "continue," "contemplate," "possible" and similar words are intended to identify estimates and forward-looking statements. Although we believe that these estimates and forward-looking statements are based upon reasonable assumptions, they are subject to numerous risks and uncertainties and are made in light of information currently available to us. Many important factors, in addition to the factors described in this document, may adversely affect our results as indicated in forward-looking statements. You should read this document completely and with the understanding that our actual future results may be materially different and worse from what we expect.

Our estimates and forward-looking statements may be influenced by various factors, including without limitation:

• our ability to implement and execute our strategic priorities successfully and to achieve the expected benefits from our existing and future transactions;
• our assessment of the impact of the COVID-19 pandemic on our operations and financial condition;
• our targets and strategic initiatives in the various countries in which we operate;
• our ability to develop new revenue streams and achieve portfolio and asset optimizations, improve customer experience and optimize our capital structure;
• our ability to generate sufficient cash flow to meet our debt service obligations, our expectations regarding working capital and the repayment of our debt and our projected capital requirements;
• our plans regarding our dividend payments and policies, as well as our ability to receive dividends, distributions, loans, transfers or other payments or guarantees from our subsidiaries;
• our expectations regarding our capital and operational expenditures in and after 2021;
• our goals regarding value, experience and service for our customers, as well as our ability to retain and attract customers and to maintain and expand our market share positions;
• our plans to develop, provide and expand our products and services, including operational and network development, optimization and investment, such as expectations regarding the expansion or roll-out and benefits of 3G, 4G/LTE and 5G networks or other networks, broadband services and integrated products and services, such as fixed-mobile convergence, and digital services in the areas of financial technology, digital advertising and entertainment;
• our expectations as to pricing for our products and services in the future, improving our ARPU and our future costs and operating results;
• our ability to meet license requirements, to obtain, maintain, renew or extend licenses, frequency allocations and frequency channels and to obtain related regulatory approvals;
• our plans regarding marketing and distribution of our products and services, including customer loyalty programs;
• our expectations regarding our competitive strengths, customer demands, market trends and future developments in the industry and markets in which we operate;
• our expectations regarding management changes; and
• other statements regarding matters that are not historical facts.

These statements are management's best assessment of our strategic and financial position and of future market conditions, trends and other potential developments. While they are based on sources believed to be reliable and on our management's current knowledge and best belief, they are merely estimates or predictions and cannot be relied upon. We cannot assure you that future results will be achieved. The risks and uncertainties that may cause our actual results to differ materially from the results indicated, expressed or implied in the forward-looking statements used in this document include, without limitation:

• risks relating to changes in political, economic and social conditions in each of the countries in which we operate and where laws are applicable to us (including as a result of armed conflict) such as any harm, reputational or otherwise, that may arise due to changing social norms, our business involvement in a particular jurisdiction or an otherwise unforeseen development in science or technology;
• in each of the countries in which we operate and where laws are applicable to us, risks relating to legislation, regulation, taxation and currency, including costs of compliance, currency and exchange controls, currency fluctuations, and abrupt changes to laws, regulations, decrees and decisions governing the telecommunications industry and taxation, laws on foreign investment, anti-corruption and anti-terror laws, economic sanctions, data privacy, anti-money laundering, antitrust, national security and lawful interception and their official interpretation by governmental and other regulatory bodies and courts;
• risks related to the impact of export controls, sanctions, international trade regulation, customs and technology regulation, on our ability, and the ability of important third-party suppliers to procure goods, software or technology necessary to provide services to our customers, particularly services related to the production and delivery of supplies, support services, software, and equipment sourced from these suppliers – for example, between April and July 2018, the U.S. Department of Commerce, Bureau of Industry and Security ("BIS") imposed a Denial Order against ZTE Corporation ("ZTE") under the Export Administration Regulations ("EAR") which prohibited transactions with ZTE during this time that involved goods, software or technology subject to the EAR and could have led to service degradation and disruption in certain markets, and in May and August 2019, and August 2020, BIS added Huawei Technologies Company Ltd. and 152 of its affiliates (collectively, "Huawei") to its "Entity List", which prohibits companies globally from directly or indirectly exporting, reexporting or in-country transferring goods, software, and technology that is subject to the EAR to Huawei and from procuring such items from Huawei when they have reason to know of any underlying U.S. export control violations in connection with those items;
• risks related to the ongoing COVID-19 pandemic, such as adverse impacts on our financial performance resulting from lockdown restrictions, changes in customer trends and the broader macroeconomic impact of the pandemic on our countries of operation;
• risks relating to a failure to meet expectations regarding various strategic initiatives, including, but not limited to, changes to our portfolio of operating companies, product and technology offerings, development of networks and customer services;
• risks related to solvency and other cash flow issues, including our ability to raise the necessary additional capital and incur additional indebtedness, the ability of our subsidiaries to make dividend payments, our ability to develop additional sources of revenue and unforeseen disruptions in our revenue streams;
• risks that the adjudications by the various regulatory agencies or other parties with whom we are involved in legal challenges, license and regulatory disputes, tax disputes or appeals may not result in a final resolution in our favor or that we are unsuccessful in our defense of material litigation claims or are unable to settle such claims;
• risks relating to our company and its operations in each of the countries in which we operate and where laws are applicable to us, including demand for and market acceptance of our products and services, regulatory uncertainty regarding our licenses, frequency allocations and numbering capacity, constraints on our spectrum capacity, access to additional bands of spectrum required to meet demand for existing products and service offerings or additional spectrum required from new products and services and new technologies, availability of line capacity, fiber capacity, international gateway access, intellectual property rights protection, labor issues, interconnection agreements, equipment failures and competitive product and pricing pressures;
• risks related to developments from competition, unforeseen or otherwise, in each of the countries in which we operate and where laws are applicable to us including our ability to keep pace with technological changes and evolving industry standards;
• risks related to the activities of our strategic shareholders, lenders, employees, joint venture partners, representatives, agents, suppliers, customers and other third parties;
• risks associated with our existing and future transactions, including with respect to realizing the expected synergies of closed transactions, satisfying closing conditions for new transactions, obtaining regulatory approvals, implementing remedies and assuming related liabilities;
• risks associated with data protection, data breaches, cyber-attacks or systems and network disruptions, or the perception of such attacks or failures in each of the countries in which we operate, including the costs associated with such events and the reputational harm that could arise therefrom;
• risks related to the ownership of our American Depositary Receipts, including those associated with VEON Ltd.'s status as a Bermuda company and a foreign private issuer; and
• other risks and uncertainties, including those set forth in Item 3— Key Information — D. Risk Factors in our 2020 Annual Report.

These factors and the other risk factors described in our 2020 Annual Report are not necessarily all of the factors that could cause actual results to differ materially from those expressed in any of our forward-looking statements. Other unknown or unpredictable factors also could harm our future results. New risk factors and uncertainties emerge from time to time and it is not possible for our management to predict all risk factors and uncertainties, nor can we assess the impact of all factors on our business or the extent to which any factor, or combination of factors, may cause actual results to differ materially from those contained in any forward-looking statements. Under no circumstances should the inclusion of such forward-looking statements in this document be regarded as a representation or warranty by us or any other person with respect to the achievement of results set out in such statements or that the underlying assumptions used will in fact be the case. Therefore, you are cautioned not to place undue reliance on these forward-looking statements.

The forward-looking statements included in this document are made only as of the date of the filing of this document. We cannot assure you that any projected results or events will be achieved. Except to the extent required by law, we disclaim any obligation to update or revise any of these forward-looking statements, whether as a result of new information, future events or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events. You should refer to our periodic and current reports filed or furnished, as applicable, with the SEC for specific risks which could cause actual results to be significantly different from those expressed or implied by these forward-looking statements.

OVERVIEW

VEON is a leading global provider of connectivity and internet services. Present in some of the world's most dynamic markets, VEON provides more than 212 million customers with voice, fixed broadband, data and digital services. VEON currently offers services to customers in 9 countries: Russia, Pakistan, Algeria, Bangladesh, Ukraine, Uzbekistan, Kazakhstan, Kyrgyzstan and Georgia. We provide services under the "Beeline," "Kyivstar," "banglalink," "Jazz" and "Djezzy" brands.

BASIS OF PRESENTATION OF FINANCIAL RESULTS

Our unaudited interim condensed consolidated financial statements attached hereto have been prepared in accordance with IAS 34 Interim Financial Reporting. The interim condensed consolidated financial statements do not include all the information and disclosures required in the annual consolidated financial statements and should be read in conjunction with the Group's audited annual consolidated financial statements as of and for the year ended December 31, 2020.

REPORTABLE SEGMENTS

We present our reportable segments based on economic environments and stages of development in different geographical areas, requiring different investment and marketing strategies.

As of March 31, 2021, our reportable segments consist of the following seven segments: Russia, representing our "cornerstone" market; Pakistan, Ukraine, Kazakhstan and Uzbekistan, representing our "growth engines"; and Algeria and Bangladesh, representing our "frontier markets".

We also present our results of operations for our "Other frontier markets" and "HQ and eliminations" although these are not reportable segments. "Other frontier markets" represents our results of operations in Kyrgyzstan, Georgia and, prior to its disposal in October 2020, Armenia. "HQ and eliminations" represents transactions related to management activities within the group in Amsterdam, London and Luxembourg and costs relating to centrally managed operations, as well as intercompany eliminations to reconcile with our total revenue and Adjusted EBITDA.

For further details, please refer to Note 2 to our unaudited interim condensed consolidated financial statements attached hereto.

KEY DEVELOPMENTS DURING THE FIRST QUARTER OF 2021

Shareholders trading on NASDAQ no longer subject to annual depository fee

From January 1, 2021, holders of VEON American Depositary Shares ("ADSs") trading on NASDAQ will no longer be subject to any cash dividend fee or depository service fee of any kind. ADS holders will continue to be subject to the normal issuance and cancellation fees.

VEON enters into a US$1,250 million multi-currency revolving credit facility agreement

In March 2021, VEON entered into a new multi-currency revolving credit facility agreement (the "RCF") of US$1,250 million. The RCF replaces the revolving credit facility signed in February 2017, which is now cancelled. The RCF has an initial tenor of three years, with the company having the right to request two one-year extensions, subject to lender consent. International banks from Asia, Europe and the US have committed to the RCF. The new RCF caters for USD LIBOR cessation with the secured overnight financing rate ("SOFR") administered by the Federal Reserve Bank of New York agreed as the replacement risk free rate with credit adjustment spreads agreed for interest periods with a one month, three month and six month tenor. SOFR will apply to interest periods commencing on and from October 31, 2021 (or earlier if USD LIBOR is no longer published or ceases to be representative prior to that date). The company will have the option to make each drawdown in either U.S. dollars or euro.

VEON subsidiary Banglalink successfully acquires 9.4MHz in spectrum auction

In March 2021, Banglalink, the Company's wholly-owned subsidiary in Bangladesh, acquired 4.4MHz spectrum in the 1800MHz band and 5MHz spectrum in 2100MHz band following successful bids at an auction held by the BTRC. The newly acquired spectrum will see Banglalink increase its total spectrum holding from 30.6MHz to 40MHz. Banglalink will invest approximately BDT 10 billion (US$115 million) to purchase the spectrum.The allotment of license to Bangladesh took place in April 2021.

Appointment of CEO of Beeline Uzbekistan

In March 2021, Andrzej Malinowski was appointed to the vacant position of CEO of Beeline Uzbekistan. Mr. Malinowski joined from Beeline Georgia, where he held the position of CEO. Lasha Tabidze was appointed as Mr. Malinowski's successor at Beeline Georgia, where he previously held the joint position of Chief Operating Officer and Chief Commercial Officer.

VEON completes the acquisition of minority shareholding in PMCL

In March 2021, VEON successfully concluded the acquisition of the 15% minority stake in Pakistan Mobile Communications Limited ("PMCL"), the operating company of Pakistan's leading mobile operator, Jazz, from the Dhabi Group for USD 273 million.

This transaction follows the Dhabi Group's exercise of its put option announced on 28 September 2020 and gives VEON 100% ownership of PMCL. This simplifies and streamlines the Group's governance over its Pakistani assets and enables VEON to capture the full value of this growing business, including future dividends paid by PMCL.

Other financing activities

In March 2021, VEON successfully amended and restated its existing RUB 30 billion (US$396), bilateral term loan agreement with Alfa Bank and increased the total facility size to RUB 45 billion (US$594), by adding a new floating rate tranche of RUB 15 billion (US$198). The new tranche has a five year term. Subsequently, in April 2022, the proceeds from the new tranche were used to early repay RUB 15 billion loans from Sberbank, originally maturing in June 2023.

Recent developments

Leadership changes

In April 2021, VEON announced changes to its leadership structure. Co-CEO Sergi Herrero, who joined the company in September 2019, will step down as co-CEO effective June 30, 2021. Sergi is expected to continue advising the company, in particular with respect to the VEON Ventures businesses which focus on generating value in high growth areas. Kaan Terzioglu will continue in his role as CEO of VEON Ltd. with overall responsibility for corporate matters and the general operations of the group.

Also in April 2021, VEON announced the appointment of two new members of the Group's leadership team. Alex Bolis joins VEON as Group Head of Corporate Strategy, Communications and Investor Relations while Dmitry Shvets joins as Group Head of Portfolio and Performance Management, a new role that includes oversight of VEON's Performance Management and M&A teams. Mr. Bolis joined VEON on April 1, 2021 and Mr. Shvets on April 15, 2021. Both executives will report to VEON Group CEO Kaan Terzioglu.

TOTAL OPERATING REVENUE

Our consolidated total operating revenue decreased by 5.2% year-on-year, primarily due to the devaluation of currencies in the countries in which we operate. However, in local currency terms we observed year-on year growth in mobile data revenues. Ukraine, Kazakhstan and Pakistan were the main drivers during the quarter for overall organic growth in group revenue. Russia also saw a slight growth year-on-year in local currency terms owing to strong fixed-line service revenue growth and an increase in device sales.

OPERATING PROFIT

Our consolidated operating profit fell during the quarter to USD 378 million in the three-month period ended March 31, 2021 compared USD 407 million in the three-month period ended March 31, 2020. This was primarily due to lower operating revenues as discussed above, partially offset by reduced service costs and lower selling, general and administrative expenses.

NON-OPERATING PROFITS AND LOSSES

Finance costs

Our finance costs decreased to USD 166 million in the three-month period ended March 31, 2021 compared to USD 207 million in the three-month period ended March 31, 2020 primarily due to lower interest charges on loans owing to lower cost of debt in almost all currencies.

Finance income

Our consolidated finance income decreased to USD 2 million in the three-month period ended March 31, 2021 compared to USD 9 million in the three-month period ended March 31, 2020. This was primarily due to lower cash and deposit balances.

Other non-operating gain / loss

Other non-operating gain in the three-month period ended March 31, 2021 was USD 5 million compared to a non-operating gain of USD 15 million in the three-month period ended March 31, 2020.

Net foreign exchange gain / loss

During the three-month period ended March 31, 2021, we recognized a net foreign exchange gain of USD 10 million compared to a loss of USD 29 million during the three-month period ended March 31, 2020. This year-on-year change is primarily due to stabilization of the Pakistani Rupee that was partially offset by the devaluation of other currencies during Q1 2021 as compared to the previous year.

INCOME TAX EXPENSE

Our consolidated income tax expense increased by 21% to USD 91 million in the three-month period ended March 31, 2021 compared to USD 75 million in the three-month period ended March 31, 2020, due to higher profit before tax.

For more information regarding income tax expenses, please refer to Note 3 of our unaudited interim condensed consolidated financial statements attached hereto.

PROFIT / (LOSS) FOR THE PERIOD ATTRIBUTABLE TO THE OWNERS OF THE PARENT

Our profit / (loss) for the period attributable to the owners of the parent for the three-month period ended March 31, 2021 increased to a profit of USD 130 million as compared to a profit of USD 108 million for the same period last year.

PROFIT / (LOSS) FOR THE PERIOD ATTRIBUTABLE TO NON-CONTROLLING INTEREST

Profit / (loss) for the period attributable to non-controlling interest for the three-month period ended March 31, 2021 decreased to USD 8 million as compared to USD 12 million for the same period last year.

ADJUSTED EBITDA

Our consolidated Adjusted EBITDA decreased by 4.9% year-on-year, primarily due to lower operating revenues as discussed above. This lower trend in operating revenue was partially offset by the reduced service costs and other operating costs.

The following table provides the reconciliation of Profit / (loss) before tax to Total Adjusted EBITDA for the three-month period ended March 31:

RESULT OF REPORTABLE SEGMENTS 
RUSSIA

TOTAL OPERATING REVENUE

Our total operating revenue in Russia decreased by 9.8% (USD terms) and increased by 1.4% (local currency terms) year-on- year. The local currency growth is owing to continued growth in fixed-line service revenue as well as improvement in devices sales, partially offset by reduced mobile service revenue stemming from lower roaming revenue as a result of travel restrictions. A deterioration of the local currency led to a decrease in revenue in USD terms despite an increase in local currency terms.

ADJUSTED EBITDA

Our Russia Adjusted EBITDA decreased by 15.5% (USD terms) and 4.8% (local currency terms) year-on-year. This is primarily due to lower revenues as well as increased structural operating expenses when compared with the same period last year.

SELECTED PERFORMANCE INDICATORS

As of March 31, 2021, we had 50.0 million mobile customers in Russia, representing a decrease of 6.5% year-on-year. The decrease was caused by higher customer churn rates spill over from 2020.

Our mobile ARPU in Russia decreased by 6.1% (USD terms) and increased by 5.3% (local currency terms) year-on-year. Local currency growth is mainly associated with increased mobile data revenue.

PAKISTAN

TOTAL OPERATING REVENUE

Our Pakistan total operating revenue increased by 9.8% (USD terms) and 11.7% (local currency terms) year-on-year. This was primarily due to higher mobile data and value added services revenue as a result of continuous 4G penetration, higher customer base and stronger uptake of digital services.

ADJUSTED EBITDA

Our Pakistan Adjusted EBITDA increased by 6.1% (USD terms) and 8.1% (local currency terms) year-on-year. This was primarily due to higher revenues as stated above, partially offset by increased structural operating expenses when compared with the same period last year.

SELECTED PERFORMANCE INDICATORS

As of March 31, 2021, we had 69.2 million customers in Pakistan, representing an increase of 11.6% year-on-year, with growth primarily in mobile data customers owing to continuous penetration in 4G network.

Our mobile ARPU in Pakistan remained at par with that of the same period last year.

TOTAL OPERATING REVENUE

Our Ukraine total operating revenue increased by 2.5% (USD terms) and 15.0% (local currency terms) year-on-year. This was primarily driven by strong growth in data consumption resulting in increased data revenue on the back of strong and continuous 4G adoption. Fixed line services revenue also increased as customers continue to draw on fixed line data at home.

ADJUSTED EBITDA

Our Ukraine Adjusted EBITDA increased by 3.7% (USD terms) and 15.3% (local currency terms) year-on-year. This was primarily due to the higher revenues as described above, partially offset by an increase in structural operating expenses when compared with the same period last year.

SELECTED PERFORMANCE INDICATORS

As of March 31, 2021, we had 25.7 million mobile customers in Ukraine, representing a decrease of 1.2% year-on-year. This was primarily due to the decline of second SIM cards in the market and lower gross additions during the second half of 2020 stemming from strict lockdown measures.

Our mobile ARPU in Ukraine increased by 3.6% (USD terms) and 17.1% (local currency terms) year-on-year, primarily due to an increase in data usage.

TOTAL OPERATING REVENUE

Our Kazakhstan total operating revenue increased by 7.6% (USD terms) and 16.9% (local currency terms) year-on-year. Mobile service revenue benefited from an increased 4G user base on the back of further expansion in 4G network. Fixed line service revenue grew due to a higher customer base, as customers continue to draw on benefits from convergent product offers.

ADJUSTED EBITDA

Our Kazakhstan Adjusted EBITDA increased by 4.8% (USD terms) and 12.4% (local currency terms) year-on-year. This was primarily due to higher revenues as stated above and partially offset by the increased service, commercial and other operating costs, when compared with the same period last year.

SELECTED PERFORMANCE INDICATORS

As of March 31, 2021, we had 9.5 million mobile customers in Kazakhstan, representing a decrease of 1.0% year-on-year. The decrease was mainly due to the trend that was observed in 2020 relating to IMEI registration regime that also showed a spill over impact on customer base.

Our mobile ARPU in Kazakhstan increased by 9.1% (USD terms) and 17.0% (local currency terms) year-on-year, due to higher mobile services and data revenues during the period.

TOTAL OPERATING REVENUE

Our Uzbekistan total operating revenue decreased by 18.2% (USD terms) and 9.2% (local currency terms) year-on-year. The decrease was primarily due to a lower customer base as well as lower data revenues during the period.

ADJUSTED EBITDA

Our Uzbekistan Adjusted EBITDA decreased by 12.0% (USD terms) and 3.1% (local currency terms) year-on-year. This was primarily driven by lower revenues as stated above, which was partially offset by reduced service, commercial and other operating costs when compared with the same period last year.

SELECTED PERFORMANCE INDICATORS

As of March 31, 2021, we had 6.8 million mobile customers in Uzbekistan representing a decrease of 11.7% year-on-year. This was primarily due to higher churn rates as a result of a continuous strategic focus on high value customers.

Our mobile ARPU in Uzbekistan decreased by 4.3% (USD terms) and increased by 5.9% (local currency terms) year-on-year. The positive impact on ARPU in local currency is mainly associated with the focus on high value customers.

SELECTED PERFORMANCE INDICATORS

TOTAL OPERATING REVENUE

Our Algeria total operating revenue decreased by 13.5% (USD terms) and 5.1% (local currency terms) year-on-year. This was primarily due to aggressive price competition and overall economic slowdown during the period resulting in lower voice, interconnect and other services revenue. Roaming revenue also decreased owing to travel restrictions under lockdown measures. This decrease was partially offset by increased data revenue.

ADJUSTED EBITDA

Our Algeria Adjusted EBITDA decreased by 16.0% (USD terms) and 7.1% (local currency terms) year-on-year. This was primarily due to lower revenues as stated above partially offset by reduced structural operating costs during the period.

SELECTED PERFORMANCE INDICATORS

As of March 31, 2021, we had 14.1 million mobile customers in Algeria, representing a decrease of 0.7% year-on-year. This was primarily due to lower gross additions as well as higher churn rates during the period.

Our mobile ARPU in Algeria decreased by 11.9% (USD terms) and 2.9% (local currency terms) year-on-year, primarily due to reduced mobile services revenues as explained above.