ServiceSource International Inc., was formed in November 2002. The Company is engaged in recurring revenue management partnering with technology and technology-enabled companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. It delivers these results via a cloud application, Renew OnDemand and associated managed services, leveraging benchmarks and practices derived from its database of service and renewal behavior. By integrating software, managed services and data, the Company provides end-to-end management and optimization of the service-contract renewals process, including data management, quoting, selling and recurring-revenue business intelligence. It also offers a cloud application, Renew OnDemand, to automate this valuable but typically manual business process. Renew OnDemand and its managed services, drive higher subscription, maintenance and support revenue while improving customer retention and increasing business predictability. Its managed services business is built on its pay-for-performance model, whereby customers pay the Company a commission based on renewal sales that it generates on their behalf, enabling a success-driven, shared-risk partnership with its customers. It sells its solutions to technology and technology-enabled health care and life sciences companies. It operates its business in three geographical regions; NALA (North America and Latin America), EMEA (Europe, Middle East and Africa) and APJ (Asia Pacific-Japan). The Company competes with Oracle, SAP, salesforce.com and NetSuite. The Company is subject to a variety of laws and regulations in the United States and the other jurisdictions in which it operates, and changes in the level of government regulation of its business have the potential to materially alter its business practices with resultant increases in costs and decreases in profitability.
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