Dine Brands further extends Flybuy partnership to include delivery optimization for virtual brands.
WASHINGTON (PRWEB) August 26, 2022
Dine Brands Global, Inc., one of the world's largest full-service dining companies, is currently utilizing the Radius Networks Flybuy Platform through its franchisees at all 2,800 Applebee's® and IHOP® locations for a faster curbside and in-store pickup handoff. Today, they announce that they have extended their partnership to make the Flybuy Pickup and delivery optimization platform available to franchisees for their virtual brands Super Mega Dilla(SM) and Thrilled Cheese(SM) from IHOP and Cosmic Wings® from Applebee's.
Both Applebee's and IHOP will leverage Flybuy Pickup's delivery integrations directly with DoorDash, Uber Eats, and others. This will consolidate their off-premise guest orders with virtual brands orders, making order fulfillment efficient for restaurant team members, the team member-to-driver hand-off faster and a better experience for delivery drivers and guests.
All orders are placed through the virtual brand's website or through a delivery service provider's marketplace for delivery. Flybuy will then communicate to the fulfilling restaurant with a delivery driver's ETA and an approaching and arriving state, creating labor efficiency, fresh food, and a fast hand off. All off-premise orders will be visible from the Flybuy Dashboard, which enables team members to fulfill all of their off-premise orders in an efficient manner while creating a "perfect handoff" to delivery drivers and a faster, fresher guest experience.
"Applebee's and IHOP are already leveraging Flybuy Pickup to help create a seamless customer and staff experience for their franchisee's curbside and in-store pickup orders," said Jeff Baskin, Chief Business Officer at Radius Networks. "Order accuracy, speed, and convenience are key to high customer satisfaction. The extension to support virtual brands provides complete visibility to all off-premises orders, all in one place. Team members can now manage and fulfill pickup and delivery orders with the same accuracy and speed, which is a win-win for everyone involved: the staff, delivery drivers, and especially the guest."
"The ability for our franchisee's team members to fulfill all orders -- whether it is Applebee's, IHOP, or one of our virtual brands -- all from one platform provides a seamless and efficient process for how each order is fulfilled and delivered for our guests," says Jessica Jackson, Director of Strategy and Innovation at Dine Brands Global, Inc. "This integration provides a frictionless delivery solution that increases operational efficiencies for franchisee team members, reduces wait times for delivery drivers, and provides a better experience and that's what we are really focused on – evolving and improving how our guests enjoy our brands."
About Radius Networks | Flybuy
Radius Networks is the leading enterprise location technology company and their Flybuy Platform helps companies achieve operational excellence and simplify the guest experience. Flybuy is live in 30,000 locations in 55 countries and leveraged by restaurants, retailers, and grocers daily. The platform includes: Flybuy Pickup for curbside, in-store, and delivery driver pickup optimization; Flybuy Drive-Thru for drive-thru pickup and loyalty automation; Flybuy Tableside for dine-in ordering and table service solutions; and Flybuy Pay for location-based mobile payment facilitation.
About Dine Brands
Based in Glendale, California, Dine Brands Global, Inc. DIN ("Dine Brands"), through its subsidiaries, franchises restaurants under both the Applebee's Neighborhood Grill + Bar and IHOP brands. With approximately 3,400 restaurants combined in 16 countries and approximately 338 franchisees as of December 31, 2021, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at http://www.dinebrands.com.
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