Skip to main content

Market Overview

Global Debt Collection Software Market Growth, Trends, and Forecasts 2020-2025: Increasing Automation in the Debt Collection Process to Drive the Growth


Dublin, Dec. 30, 2020 (GLOBE NEWSWIRE) -- The "Debt Collection Software Market - Growth, Trends, and Forecasts (2020 - 2025)" report has been added to's offering.

The market for debt collection software is expected to register a CAGR of 9.7% during the forecast period (2020 - 2025)

With changing lifestyles and increased purchasing power, consumers have become more empowered than before, and for every informed purchase decision made, they are creating a debt cycle. Whereas managing a debt cycle guarantees success for the business, accounts receivable is probably one of the most critical factors determining whether the company can withstand and operate with its competitive advantage.

Key Market Trends

Increasing Automation in the Debt Collection Process to Drive the Growth

Debt collection software offers various features, like customer segmentation based on collection scenarios, automated customer reminders, email and letters, streamlined communication with clients, suitable payment plans, transaction management, commission management, compliance management, invoice management, payment, and others resulting in reduced human intervention and automation of redundant tasks. This has led to higher efficiency operations and a lowering of the excessive cost incurred due to these processes, thus increasing the market growth of debt collection software in the market.

  • Cloud computing technology is becoming mainstream, and the seamless connectivity provided by the cloud is making it accessible and is also increasing the ease of sharing data and applications. According to the Right Scale's annual State of the Cloud Report 2019, 91% of businesses use public cloud, and 72% use a private one. Most enterprises use both options, with 69% of them opting for the hybrid cloud solution. Hence, the advent of cloud technology is also boosting the growth of the market.
  • Though government regulations regarding data security are becoming stringent, Government policies and increasing investments in BI analytics tools are developing the market for spend analytics worldwide. Many global companies are collaborating with national governments to enhance spending and procurement processes using spend analytics tools to deliver a practical solution in society.
  • Legal notices no longer pose a threat to debtors, and increasing rules and regulations have made the collection process even more complicated. Hence, many telecom and utility companies are using debt collecting software to benefit significantly increased online transactions. Companies have introduced a self-service payment platform to keep track of their customers, follow up on the bill payment, and maintain their credibility.

North America is Expected to Hold Significant Share

The North American region poses significant opportunities for the growth of the debt collection software market. The region has been facing several challenges in terms of debt recovery. Even if American student loans were to be excused or restructured, there would still be trillions of dollars left to be repaid in the United States alone. Yet, the debt collection industry has seen very little of the past decade's fintech revolution.

  • However, traditional methods of recovering debt like aggressive calls, door-to-door collections, and invoice reminders have proven unsuccessful. Inefficient collection methods based on poor strategies and imperfect models hike operating costs and impact the liquidity position. According to a Collect Edge whitepaper, the industry average of unpaid debt collection rate stood at just 20% in 2019, compared to 30% a year ago.
  • Technology-based debt collection is expected to lead to better client engagement. Apart from harassment from under-trained professionals, sometimes the debt information is incorrect or even inflated. The Consumer Financial Protection Bureau mentioned that 39% of the United States' complaints regarding debt collection were because customers were contacted for the capital they did not owe in the first place. With such instances increasing, the industry has been witnessing several challenges in debt collection.
  • It is estimated that the advent of AI's predictive analytics will improve forecast numbers. Still, it will also be able to analyze client communication preferences and the extent of chasing that each one will require.
  • High demand for commercial and consumer debt recovery services across the BFSI organizations is an important factor anticipated to drive the growth of the financial institutions operating across the region, thereby boosting the adoption of debt collection software.

Competitive Landscape

The debt collection software market is fragmented. The degree of fragmentation will accelerate during the forecast period as the various industries are experiencing a massive transformation, due to technological advancement, and the players are competing in providing the best solution.

Some of the recent developments in the market are:

In May 2020, Chetu, a leading developer of custom software solutions, was named the winner of a Silver Stevie Award in the Founding Team of the Year category for the 18th Annual American Business Awards. More than 3,600 nominations from organizations of all sizes and various industries were submitted for consideration in a wide range of categories.

  • Financial technology leader FIS announced that FIS Ventures, the newly created corporate venture investment division of FIS, has launched an effort to invest a target of USD 150 million in promising fintech startups over the next three years with a focus on emerging technologies, such as artificial intelligence and machine learning, digital enablement and automation, data and analytics, security and privacy, distributed ledger technology, and financial inclusion.

Company Profiles

  • Fidelity National Information Services Inc. (FIS)
  • CGI Inc.
  • Fair, Isaac and Company (FICO)
  • TransUnion LLC
  • Pegasystems Inc.
  • Temenos AG
  • Intellect Design Arena
  • Nucleus Software Exports Ltd
  • Chetu Inc.
  • EXUS
  • KuhleKT Pty Ltd

For more information about this report visit

Research and Markets also offers Custom Research services providing focused, comprehensive and tailored research.

         Laura Wood, Senior Press Manager
         For E.S.T Office Hours Call 1-917-300-0470
         For U.S./CAN Toll Free Call 1-800-526-8630
         For GMT Office Hours Call +353-1-416-8900

Primary Logo

View Comments and Join the Discussion!

Latest Ratings

SVCB. Riley FBRDowngrades14.0
RYB of A SecuritiesDowngrades125.0
OTRKCowen & Co.Downgrades35.0
INSGLake StreetDowngrades13.0
View the Latest Analytics Ratings
Don't Miss Any Updates!
News Directly in Your Inbox
Subscribe to:
Benzinga Premarket Activity
Get pre-market outlook, mid-day update and after-market roundup emails in your inbox.
Market in 5 Minutes
Everything you need to know about the market - quick & easy.
Fintech Focus
A daily collection of all things fintech, interesting developments and market updates.
Everything you need to know about the latest SPAC news.
Thank You

Thank you for subscribing! If you have any questions feel free to call us at 1-877-440-ZING or email us at