Market Overview

How COVID-19 Has Reshaped Board Governance & Made Board Portal Technology Essential


VANCOUVER, British Columbia, Oct. 27, 2020 /PRNewswire/ -- Aprio Inc., North America's most trusted provider of board portal software, today announced five impacts felt by boards of directors as COVID-19 continues to reshape board governance. The impacts span from the role of the board, to metrics for organizational health, and to how board technology has become essential to support timely and secure board communication.

"As a technology provider that supports board management, we've seen a surge in the volume of information being shared with boards and an increased frequency of meetings and board decision making," commented Ian Warner, CEO of Aprio. "We took a deeper look at how the organizations we serve across North America are working through the pandemic and we observed some profound shifts in terms of board communication, the board's role, and decision making."

Here are the 5 shifts Aprio has observed in board of director behavior and communication as a result of the pandemic:

  1. Board role more hands-on –The role of boards of directors has become more hands-on with the pandemic. Among board portal users, Aprio saw a higher frequency of board meetings and greater board attendance during the initial phase of crisis management. Where boards were deliberate about staying out of operations prior to COVID-19, the sheer intensity of decisions has required boards to shift to an "all hands on deck" approach.
  2. Organization health and resilience: the new top metric – In Aprio's conversations with board leaders as the pandemic began, there were few organizations that didn't have survival as the main topic on their agenda. Aprio observed a new focus on mapping business survival and protecting employee health, versus outdoing last quarter's results, and this new trend has continued for more than half of 2020.
  3. More structured attention to more stakeholders – Before the pandemic, only some organizations were having conversations about their role in contributing to larger societal wellbeing, and COVID-19 brought that conversation to every boardroom table. Board leaders and executives have shared the new lengths they are going to track not only the wellbeing of employees, but customers or members, especially those hardest hit by the pandemic.
  4. Real-time board portal communication became essential – Board administrators have shared that the pace of distributing information to board members has never been faster than the last six months. Suddenly, the only reliable way board administrators had to reach board members was an email and cellphone number. At the same time, the need to distribute information securely to board members went from quarterly to monthly, or even weekly early on. The result: board portal technology has gone from being efficient, to becoming essential.
  5. Remote access to board tools and meetings now "the new normal" – The pandemic has pushed even technology-resistant board directors to try digital tools to participate in meetings, respond to board polls for decision input, and securely collaborate on highly sensitive board materials with secure annotations.

Will these shifts in board governance be lasting? That is one of the many things that remains uncertain as organizations continue to adapt to the pandemic. It is likely that the role of boards will eventually transition to being more hands off once again. However, what won't change is the expectation for transparent information and communication. Even if boards lessen their day-to-day involvement, they'll want to maintain certainty of having access to information on organizational performance to meet stakeholder needs and achieve sustainability.

About Aprio Inc.  
Aprio makes good governance simple and affordable. We help organizations large and small to achieve efficient and transparent board communication and well-run board meetings. The Aprio board portal provides premium features without premium pricing, all delivered with unmatched support and top security. Our simplicity and affordability make us the first choice of credit unions, banks, and financial institutions across North America. Founded in 2003, Aprio is proud of our reputation for the best customer experience in our industry. Visit for more information or subscribe to our blog to stay tuned for more details on our new product edition that will deliver ultimate ease of use and security to support North America's boards.

Media Contact:
Florian Mukuta
Director of Marketing
Aprio Inc.
+1 (778) 835-1186 

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SOURCE Aprio Inc.

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