Market Overview

Sitel Group Named a Finalist for BPO Solution of the Year

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MIAMI, Aug. 24, 2020 /PRNewswire/ -- Today, Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced it has been selected as a finalist in the BPO Solution of the Year category for Customer Contact Week's (CCW) 2020 Excellence Awards.

The CCW Excellence Awards honor, recognize and promote the most innovative contact center solutions, teams and executives who have made a commitment to driving superior contact center and CX performance. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions.

"We're honored to be selected as a finalist by Customer Contact Week for the BPO Solution of the year category," said Ryan Maund, Chief Product and Innovation Officer at Sitel Group. "We're taking bold leaps toward disrupting the BPO industry and advancing standards in customer experience. By leveraging different technologies, such as robotic process automation, machine learning, analytics and more, we're building a more intelligent, informed future for the industry. This recognition acknowledges the strides we've made to transform the industry and provide the best experiences for our clients and their customers."

CCW will announce the winners Tuesday, August 25 at a virtual awards ceremony. To find out more about the CCW Excellence Awards, visit https://ccwathome.customercontactweekdigital.com/.

About Sitel Group

Sitel Group's 90,000 people across the globe connect many of the world's best-known brands with their customers – 3.5 million times every day. As a global customer experience management leader, we apply our 35+ years of industry-leading experience and the entrepreneurial spirit of our group's founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.

Our group's breadth of capabilities – powered by our ecosystem of experts including innso, Learning Tribes, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.

As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients' needs through our consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

Media Contact:
media@sitel.com  

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SOURCE Sitel Group

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