Market Overview

Rexall takes steps to support communities across Canada during COVID-19


Measures include adjusting store hours, introducing virtual care and prioritizing care to vulnerable Canadians

MISSISSAUGA, ON, March 19, 2020 /CNW Telbec/ - Rexall today announced further steps to support Canadians receiving pharmacy care, health services and essential health products during the COVID-19 pandemic.

"Our pharmacies and pharmacists are proud to call hundreds of communities across Canada home. Together with our front-line store teams, we are partnering in our communities to support neighbours and loved ones in receiving care" said Nicolas Caprio, COO and General Manager. "At Rexall, that means taking important steps to protect our customers, and our employees, while ensuring Canadians continue to have access to the health and wellness products they need."

Creating Safe and Healthy Environments for Employees and Customers
As of March 20th, 2020, we are temporarily adjusting our store hours. Condensed opening hours will enable Rexall store team members with more time to sanitize, restock, rest, and take time for self-care.

Rexall stores will now close no later than 8:00 pm from Monday to Friday and no later than 6:00 pm on Saturday and Sunday.

Supporting Customers Aged 55+ and Individuals with Disabilities
Rexall is launching a dedicated shopping hour for customers 55+ years of age and individuals living with disabilities.

Beginning March 18th until September 3rd, Rexall is asking community members to respect that the first opening hour at each location is reserved exclusively for 55+ and individuals living with disabilities to shop, refill prescriptions and seek pharmacy related advice.

During this exclusive shopping hour, Rexall will be extending our Advantage 55+ program, so that Canadians 55+ years of age or older can take advantage of their discount every day until 10:00 am.

Partnering with Tia Health to Provide Access to Virtual Care for Employees, Customers and Patients
Rexall has partnered with Tia Health to launch a virtual care service for patients to help relieve the current burden on the acute healthcare system, specifically emergency rooms and hospitals. Patients will be able to talk to a doctor from the comfort of their homes by video chat or phone call and receive safe and effective medical care. Tia Health will be available at beginning on March 20th.

Virtual care is covered by the provincial health plan in Ontario (OHIP) and British Columbia (MSP), but not the other provinces. Patients with a valid Ontario or British Columbia health card will not be charged. Patients in other provinces will receive a receipt that may be reimbursed through a health spending account or other private insurance.

Rexall is making this service available free of charge for its employees.

Providing Home Delivery for Chronic and Maintenance Medications through Rexall Direct
Customers and patients with chronic conditions using maintenance medications will have access to home delivery for their pharmacy needs within 3-5 days. Eligible patients seeking home delivery can find more information at

As Canadians navigate the uncertainty of COVID-19, Rexall will continue to deliver convenient health and wellness options in communities across Canada, supplementing in-store experiences with online and home delivery options to help Canadians through this time.

About Rexall
With a heritage dating back over a century, Rexall is a leading drugstore operator with a dynamic history of innovation and growth, dedicated to caring for Canadians' health…one person at a time. Operating over 400 pharmacies across Canada, Rexall's 8,500 employees provide exceptional patient care and customer service. Rexall is part of the Rexall Pharmacy Group Ltd. and a proud member of the global McKesson Corporation family. For more information, visit

Follow us on Twitter: @RexallDrugstore
Follow us on Instagram: @RexallDrugstoreOfficial 
Like us on Facebook: @RexallDrugstore


Cision View original content:

View Comments and Join the Discussion!
Don't Miss Any Updates!
News Directly in Your Inbox
Subscribe to:
Benzinga Premarket Activity
Get pre-market outlook, mid-day update and after-market roundup emails in your inbox.
Market in 5 Minutes
Everything you need to know about the market - quick & easy.
Fintech Focus
A daily collection of all things fintech, interesting developments and market updates.
Thank You

Thank you for subscribing! If you have any questions feel free to call us at 1-877-440-ZING or email us at