Onboarding and Technical Support for the Connected Home 2020 - ResearchAndMarkets.com

The "Onboarding and Technical Support for the Connected Home" report has been added to ResearchAndMarkets.com's offering.

The consumer onboarding experience with connected home products and systems is critical to maximizing customer lifetime value, through its impact on factors like product return rates and brand loyalty. This report examines approaches to providing positive experiences with elements of onboarding including installation and other strategies to ensuring product and service reliability in the connected home.

The report profiles leaders in support services and includes a five-year forecast of the support needs generated by emerging connected devices in the US.

Key Topics Covered:

1.0 Report Summary

1.1 Purpose of Report

1.2 Key Questions Addressed by this Research

1.3 Research Approach/Sources

2.0 Purchase Support

2.1 Device Purchases

2.2 Purchase Challenges

2.3 Purchase Consultation Services

2.4 Purchase Support Solutions

3.0 Setup and Installation

3.1 Setup and Installation Challenges

3.2 Setup and Installation Services

3.3 Setup and Installation Solutions

4.0 Device Ownership and Ongoing Support

4.1 Ongoing Device Challenges

4.2 Ongoing Support Services

4.3 Ongoing Support Solutions

5.0 Consumer Tech Support Forecasts

5.1 Setup and Installation Services

5.2 One-Time Support Services

5.3 Subscriptions Support Services

5.4 Total Revenue

6.0 Implications and Recommendations

7.0 Appendix

7.1 Glossary

7.2 Index

7.3 Image Sources

Companies Mentioned

AT&T
AVG
Amazon
Avast
Axius
B8ta
Best Buy
CenturyLink
Cirrent
Compass Testing Services
Cox Communications
Dell
Domotz
Frontier
Google Nest
HP
HelloTech
Lenovo
Level Up Your Home
McAfee
Minim Wink
Nerds on Call
Norton/Symantec
Office Depot
Puls
Staples
Support.com
TechSee
Trusource Labs
Veego
Verizon
Z-Wave

For more information about this report visit https://www.researchandmarkets.com/r/6fw6ar

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