Market Overview

ID.me Launches REAL ID Pre-Screening Service for Issuing Agencies

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MCLEAN, Va., Sept. 10, 2019 /PRNewswire-PRWeb/ -- ID.me, the industry leader in secure online identification verification, today announced the launch of REAL ID Pre-Screening https://www.ID.me/business/realid, a service that uses ID.me technology to provide REAL ID applicants with instant, secure assurance that their documents satisfy REAL ID requirements before they enter the Department of Motor Vehicles (DMV). This enables DMVs to process REAL ID applicants faster and more efficiently, without increasing overhead costs.

REAL ID issuing agencies have found that many applicants arrive at the DMV with documents that do not comply with REAL ID guidelines, creating a confusing and frustrating experience that significantly increases wait times. As just one example, while standard REAL ID document instructions may indicate that a utility bill provides sufficient proof of residency, some may not contain the applicant's name or their precise street address. So, while the document type is correct, the specific document the applicant brings won't meet REAL ID requirements.

"What a frustrating experience to wait weeks for a DMV appointment, take time off from work, then wait in line for several hours, only to find the documents you brought don't satisfy REAL ID requirements," said Blake Hall, CEO and Founder of ID.me. "This customer pain also causes significant operational issues for DMVs -- reprocessing an applicant is massively inefficient and generates extra work. With ID.me's REAL ID Pre-Screening tool, we provide personalized document feedback to applicants prior to their DMV appointment which results in a streamlined experience for everyone."

With ID.me REAL ID Pre-Screening, users can create an ID.me account and ensure proper documentation, such as proof of identity, Social Security number, and two proofs of residency, are REAL ID compliant on the ID.me platform before visiting the DMV.

State ID Issuer Benefits:

  • Maximize first-time success of those attempting to be issued a REAL ID
  • Reduce cycle time per applicant by pre-completing workflow steps like document imaging (*note, the technician must always inspect the original documents during the in-person REAL ID visit)
  • Increase REAL ID applicant throughput capacity with existing headcount
  • Increase customer satisfaction

REAL ID Applicant Benefits:

  • Avoid repeat visits to the DMV
  • Spend less time at the DMV by pre-uploading document images
  • Link REAL ID visit to a NIST 800-63-3 IAL2/AAL2 Single Sign On to create a verified digital identity that may be used to access online services

As of October 1, 2020, only REAL ID-compliant licenses and ID cards will be accepted for any traveler boarding an airplane or visiting a federal facility. More information on obtaining a REAL ID can be found at https://www.dhs.gov/real-id.

Explore the power of ID.me REAL ID Pre-Screening, at https://www.ID.me/business/realid.

About ID.me
ID.me simplifies how individuals prove and share their identity online. ID.me's next-generation identity platform provides identity proofing, authentication, and group affiliation verification for organizations across sectors. ID.me's technology meets the highest federal standards for online identity proofing, authentication, KYC and AML requirements and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant Credential Service Provider by the Kantara Initiative. More than 13MM users and over 350 organizations use ID.me to verify identity, including healthcare organizations, federal and state government agencies, financial institutions, retailers, and nonprofits.

 

SOURCE ID.me

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