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Health iPASS and POS Professional Office Services Team Up to Help Medical Practices Collect Patient Balances


CHICAGO, April 9, 2019 /PRNewswire-PRWeb/ -- Health iPASS, a payments company helping healthcare providers collect patient responsibility, announced they are teaming up with Professional Office Services, Inc. (POS) to help medical practices across the country improve revenue cycle performance, lower the cost to collect, and improve the patient experience. The partnership provides medical practices with a full suite of services addressing the patient revenue cycle and combines Health iPASS software to collect patient responsibility up-front with POS Statement Processing and Online Bill Pay Services.

Health iPASS streamlines the patient experience from appointment to payment. The innovative patient payment revenue cycle solution includes:

  • Smart appointment reminders
  • Pre-arrival check-in and prior balance payment capabilities
  • A kiosk-based check-in/check-out solution at the point-of-service
  • The ability to capture a patient's card-on-file
  • Automated eStatements to help practices collect from patients sooner and reduce bad debt
  • Seamless integration with many Practice Management system workflows

Working with POS to provide print services, digital messaging and patient payment services, Health iPASS will provide a full suite of solutions to help medical practices address the growing burden of patient payment responsibility.

"We have always respected POS's ability to fundamentally improve and sustain effective patient communication initiatives within medical practices and the trusted advisory services they provide to improve overall practice performance," commented Rajesh Voddiraju, CEO and Founder of Health iPASS. "Through our partnership, Health iPASS now has the opportunity to introduce POS customers to our patient revenue cycle solution that so many other medical practices have implemented and are immediately realizing outstanding improvements in patient revenue collections and the ability to lower the cost to collect. We are excited to become a trusted patient revenue cycle solution provider to POS and their customers and encouraged by the potential for our combined patient revenue collection and statement services to reduce accounts receivable (A/R) balances and improve practice cash flow and operating income."

"For nearly 50 years, POS has offered industry-leading patient communications solutions to help healthcare practices remain strong and viable during the ever-changing healthcare landscape," said Matt Bigler, POS Senior Vice President of Sales. Health iPASS is just one more example of the type of partnerships that our practices are looking for when it comes to improving practice engagement and practice A/R. We remain extremely optimistic that this partnership will accelerate targeted patient communication solutions with revenue cycle technology to help practices and patients carry through on patients' financial responsibility."

Visit the Health iPASS and POS websites to find out more about their revenue cycle and patient communication solutions.

About Health iPASS

Health iPASS is redefining the patient revenue cycle by improving the healthcare consumer experience from appointment to payment. The solution has enabled double digit increases in operating income for providers in a true pay-for-performance approach. Health iPASS helps providers promote price transparency, build trust, and increase their operating income by simplifying the check-in process and streamlining both time-of-service and residual balance patient payments through an innovative, multi-channel software solution. Our patient friendly system supports 850+ payers, 90+ practice management systems and is payment processor-agnostic. Many providers have realized 90-95% patient net collection rates, slashed denials by over 50%, and have significantly reduced cost and time to collect.

Contact: John Trader, Director of Marketing
Phone: 410-491-5354

About Professional Office Services, Inc.

POS is a privately-owned healthcare communication company founded in 1970. POS has five production facilities in Iowa, Minnesota, Pittsburgh, Florida and Utah. POS Regional Territory Managers span the United States partnering with more than 30,000 medical practices. Products and services include Print. Patient Payment Services. Digital Messaging. Patient Surveys.

Contact: Travis Heimbuch, Corporate Director of Marketing
Phone: 319.277.6777



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