Market Overview

Stride Credit Union Puts the Focus on Exceptional Member Experience with Innovative Doxim Technologies

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TORONTO, March 20, 2019 /PRNewswire-PRWeb/ -- Doxim (http://www.doxim.com), the leading customer communications and engagement technology provider serving financial and regulated markets, today announced that Stride Credit Union has selected its Customer Engagement Platform (CEP) as a centralized technology stack for all facets of member engagement.

"Recognizing the changing nature of consumer engagement in financial services, Stride Credit Union had strategically re-positioned itself to review all areas of operations in an effort to intensely focus on an exceptional member experience," said Stride Credit Union CEO Brent Budz. "This initiative included moving away from traditional communications delivery methods and exploring new technologies. As part of this effort, we began a technology review process to select an integrated platform that could satisfy requirements around multiple solutions we wanted to tap into, from origination to CRM, analytics and more. That's when we uncovered how Doxim's integrated engagement technologies could address the many needs we had to support our ambitious growth and member experience improvement objectives."

During the evaluation process, the credit union identified Doxim as a preferred vendor, as Doxim provided best-in-class solutions for account opening and loan origination as well as CRM and Business Analytics. Following its integrated platform strategy, the credit union reviewed Doxim's suite of solutions, and ultimately selected Doxim CRM, Business Analytics, Loan Origination, and Account Opening. With the recent release of commercial lending support for Doxim Loan Origination, Stride Credit Union will now be able to digitize even more member-facing processes.

"Credit unions like Stride experience a number of advantages when they select the Doxim CEP as a single platform for member engagement," indicated Doxim CEO Chris Rasmussen. "With Doxim as their technology provider, they get a central point of contact for all their requests, through a dedicated Customer Success Manager and a trusted partner with 20+ years' experience in the credit union industry. The integrated technology also permits effective data sharing across applications, powering the single member view that is foundational to exceptional member experience. So, the more Doxim solutions they use, the richer the experience becomes for their members, throughout the member lifecycle."

About Doxim

Doxim is the customer communications and engagement technology leader serving financial and regulated markets, providing omnichannel delivery solutions and transforming experiences to strengthen engagement throughout the entire customer lifecycle. The Doxim Customer Engagement Platform helps clients communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized communications. The platform addresses key digitization, operational efficiency, and customer experience challenges through our suite of plug-and-play, integrated, SaaS software and customer communications technology solutions. Learn more at http://www.doxim.com.

Stride Credit Union

Stride Credit Union is a Manitoba based co-operative financial institution, operating in the best interests of our members and our communities. Because we are locally owned and operated by members and the communities in which we serve, our decision making is based on the best interest of our members. At Stride, we continually evaluate our offerings to ensure we're always meeting the diverse and exciting needs of our members. If there's a way to better service the people who trust us with their finances, we'll take it. Operating in seven branches across six communities in the Central Plains region; Austin, Gladstone, MacGregor, Oakville, Plumas and Portage la Prairie we offer a comprehensive line of financial products and services for any and every kind of member. Our primary objective is to provide friendly, personalized, professional financial services and fair pricing to our members at all times.
Stride - Where exceptional is expected! http://www.stridecu.ca

 

SOURCE Doxim Inc.

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