Market Overview

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Telecom API Market Forecasts to 2024 - UCaaS Revenue Will Reach $61.9 Billion, Growing at CAGR of 48%


Dublin, March 29, 2019 (GLOBE NEWSWIRE) -- The "Telecom API Market by Technology, Application and Service Type, Stakeholder, User Type, Deployment (Enterprise Hosted, Public Cloud, Private Cloud), and Platform as a Service Type 2019-2024" report has been added to's offering.

Now in its seventh year of covering the Telecom API market, this is the most comprehensive research covering the ecosystem including players, platforms, tools, solutions, and service offerings.

The report provides an in-depth assessment of the global Telecom API market, including business models, value chain analysis, operator strategies and a quantitative assessment of the industry from 2019 to 2024.

This report evaluates the current state of the market and outlook for the future including analysis and forecasts for the Telecom API market segmented many ways including:

  • Globally, Regionally, and Countries
  • Stakeholder Type (Carriers and Vendors)
  • Network Technology (2G, 3G, LTE, and 5G)
  • API Category (Presence, Location, SCM, etc.)
  • App Developer (Carrier, Enterprise, Long Tail, and Partner)
  • Deployment Type (Enterprise Hosted, Private Cloud, and Public Cloud)
  • Implementation (Development and Set-up) and by Ongoing Operations
  • Solution (AI, Analytics, Blockchain, Edge Computing, Robotics, WebRTC, etc.)

Market Insights

Global Communication Service Providers (CSP) continue to see Telecom APIs as a means of leveraging their network and subscriber assets to generate revenues with high margins. However, the ecosystem remains one in which largely third-parties, such as OTT players, maintain the end-user relationship with app and service clients, while CSPs merely provide data as a service on a B2B basis.

While this model may suffice for CSPs with respect to the consumer segment and SMBs, it is not sustainable for large corporate clients. CSPs are facing increasing pressure to provide a greater variety of high-quality enterprise communications and business collaboration solutions. Accordingly, the author sees this as an area ripe for leveraging Telecom APIs to offer value-added carrier offerings such as team collaboration, telepresence, and unified communications (UC) as part of a Telecom API enabled marketplace.

This vision is beginning to come true. With the help of leading Telecom API and Communications-enabled app providers like Ribbon Communications, AT&T has recently launched an API Marketplace, which is something that the author has recommended since 2011. Offering a turn-key approach by levering solutions such as Ribbon's Kandy APIs and Wrappers, AT&T plans to facilitate enterprise customer ability to leverage telecom assets for embedded applications. Ribbon is also supporting KPN's Telecom API marketplace.

Other leading telecom vendors such as Mavenir support the programmable telecom (Telecom APIs, platforms, and apps) ecosystem. The company recently announced its Mobile-Native Unified Communications and Collaboration as a Service (mUCaaS) solution. One of the key differentiators claimed by this solution is the ability for business-critical communications are prioritized by the mobile network using quality of service indicators that don't have to compete with other existing OTT UCaaS applications.

For many larger Telecom API vendors, a substantial proportion of revenue continues to be generated from SIP Trunking in support of their client's VoIP, UC, and other IP-based communications apps and services. However, many smaller players are innovating in areas that have high growth potential such as analytics data, device information, edge computing, and number management for calls, data, and subscribers. The last category, in particular, is emerging as an important area for unwanted call management solutions including robocall management.

Longer term, the author sees CSPs leveraging Telecom APIs and related tools to support a variety of industry requirements in which carriers are amply positioned to leverage their market position. Those opportunities include Internet of Things (IoT) authentication, robotics, Artificial Intelligence (AI) platforms, Mobile Edge Computing (MEC), and support of Blockchain. Three areas that represent great opportunities for carriers to aggressively pursue solution development in the more near-term timeframe are AI, IoT, and Mobile Edge Computing.

Telecom APIs in IoT

IoT represents a huge and largely untapped market for CSPs, which the author sees emerging once carriers begin to fully leverage 5G for IoT apps and services. More specifically, we have identified the opportunity for carriers to act as an orchestrator/mediator within the IoT ecosystem. Uniquely positioned as the owner of the primary network to be used for IoT, and provider of data services for humans and machines alike, CSPs have the opportunity to provide various critical services such as IoT authentication, authorization, and accounting. This will include the use of Telecom API resources to help manage IoT related access control, permissions, and usage tracking.

Telecom APIs in Mobile Edge Computing

Carriers are also well positioned to leverage Telecom API enabled capabilities in support of many edge computing use cases as MEC is rolled-out to optimize LTE, 5G, and IoT. Many MEC use cases will require support from multiple Telecom API categories such as Location, Presence, Subscriber Data, and QoS in support of zone-based enterprise apps, services, and data analytics. This will create both a challenge and opportunity for CSPs, which will need the assistance of systems integrators for implementation and managed infrastructure services providers for ongoing operations.

Telecom APIs in Artificial Intelligence

While many AI capabilities will be embedded within other areas (such as platforms, devices, semiconductors, etc.), AI will also be closely associated with end-users, creating an opportunity for CSPs to provide resource support for many AI enabled use cases. This will include basic support for AI, such as user verification, as well as more advanced functionality, such as identifying resource usage and behaviors among a closed user group like enterprise collaboration teams.

Select Report Findings

  • Total global Telecom API related revenue will reach $442.1B by 2024
  • Global UCaaS revenue will reach $61.9B by 2024 growing at CAGR of 48%
  • Enterprise-hosted deployment is growing most rapidly through the study period
  • While smallest in revenue at $48.6B by 2024, MEA is fastest growing region at CAGR 31.7%

Report Benefits

  • Gain a better perspective of the State of the Market for Telecom APIs
  • Identify challenges and opportunities across the entire API ecosystem
  • Understand the role of Telecom APIs within the realm of Programmable Telecom
  • Identify leading companies and solutions for Telecom API enabled apps and services
  • Understand the market dynamics, players, and outlook for communication enabled apps
  • Forecasts for every major Telecom API area including Categories, Solutions, Stakeholder Share, and more
  • Forecasts for Telecom API support of Unwanted Call Management including Do Not Disturb and Call Screening

Key Topics Covered

1 Executive Summary

2 Introduction
2.1 About the Report
2.1.1 Topics Covered
2.1.2 Key Findings
2.1.3 Target Audience
2.2 Programmable Telecom
2.2.1 Programmable Telecom Definition
2.2.2 Programmable Telecom Purpose
2.2.3 Telecom Programmability Tools Application Programming Interfaces (API) Cloud Hosted Services Communications Platform as a Service (CPaaS) Graphical User Interfaces (GUI) Open Source Telecom Software Software Development Kits (SDK) Unified Communications as a Service (UCaaS)
2.2.4 Programmable Telecom Deployment Models
2.3 State of the Industry

3 Telecom API Overview
3.1 Role and Importance of Telecom APIs
3.2 Business Drivers for CSPs to Leverage APIs
3.2.1 Need for New Revenue Sources
3.2.2 Need for Collaboration with Development Community
3.2.3 B2B Services and Asymmetric Business Models
3.2.4 Emerging Need for IoT Mediation
3.3 Telecom API Categories
3.3.1 Access Management
3.3.2 Advertising and Marketing
3.3.3 Billing of Non-Digital Goods
3.3.4 Content Delivery
3.3.5 Directory and Registry Management
3.3.6 Enterprise Collaboration
3.3.7 IVR/Voice Solutions
3.3.8 Location Determination
3.3.9 M2M and Internet of Things
3.3.10 Messaging and other Non-Voice Communications Text Messaging Rich Communications Suite Enhanced Messaging (RCS-e) Multimedia Messaging
3.3.11 Number Management
3.3.12 Payments including Purchaser Present Verification
3.3.13 Presence Detection
3.3.14 Real-time Communications and WebRTC
3.3.15 Subscriber Identity Management
3.3.16 Subscriber Profile Management
3.3.17 Quality of Service Management
3.3.18 Unified Communications and UCaaS
3.3.19 Unstructured Supplementary Service Data
3.3.20 Unwanted Call Management and Robo Calls
3.3.21 Voice/Speech
3.4 Telecom API Business Models
3.4.1 Three Business Model Types Model One Model Two Model Three
3.5 Enterprise Market Segmentation
3.5.1 Use Case Segmentation
3.5.2 Workforce Management
3.5.3 Fraud Prevention
3.5.4 Call Centers
3.6 Competitive Issues
3.6.1 Reduced Total Cost of Ownership
3.6.2 Open APIs
3.6.3 Configurability and Customization
3.7 Applications that use APIs
3.8 Telecom API Revenue Potential
3.8.1 Standalone API Revenue vs. API enabled Revenue
3.8.2 Telecom API-enabled Mobile VAS Applications
3.8.3 Carrier Focus on Telecom API's for the Enterprise
3.9 Telecom API Usage by Industry Segment
3.10 Telecom API Value Chain
3.10.1 Telecom API Value Chain
3.10.2 How the Value Chain Evolves
3.10.3 API Transaction Value Split among Players
3.11 API Transaction Cost by Type
3.12 Volume of API Transactions

4 API Aggregation Marketplace
4.1 Role of API Aggregators
4.2 Total Cost of Operation with API Aggregators
4.2.1 Start-up Costs
4.2.2 Transaction Costs
4.2.3 Ongoing Maintenance/Support
4.2.4 Professional Services by Intermediaries
4.3 Aggregator API Usage by Category
4.3.1 API Aggregator Example: LocationSmart
4.3.2 Aggregation: Intersection of Two Big Needs
4.3.3 The Case for Other API Categories
4.3.4 Moving Towards New Business Models

5 Telecom API Marketplace
5.1 Data as a Service (DaaS)
5.1.1 Carrier Structured and Unstructured Data
5.1.2 Carrier Data Management in DaaS
5.1.3 Data Federation in the DaaS Ecosystem
5.2 API Marketplace Companies
5.2.1 Kong (Mashape)
5.2.2 Salesforce (Mulesoft)
5.2.3 TeleStax
5.3 Telecom API Ecosystem Vendors
5.3.1 APIs part of Infrastructure and Services Portfolio Ericsson Huawei Nokia Networks Ribbon Communications
5.3.2 API Capabilities acquired via Merger & Acquisitions Amdocs Aspect Software BICS CA Technologies Cisco Google Oracle Persistent Systems VoIP Innovations Vonage
5.3.3 API Capabilities Independently Developed Apidaze (VoIP Innovations) Apifonica Bandwidth Communications Inc. CLX Communications Fortumo hSenid Mobile Hubtel MessageBird Syniverse Telnyx Tyntec Twilio Vidyo
5.4 Telecom Application Development Market
5.4.1 Communications-enabled App Marketplace (CAM) Market Opportunities and Challenges Marketplace Facilitators
5.4.2 Improving Existing Apps and Services Marketplace

6 Telecom API App Enablers
6.1 Monetization of Communications-enabled Apps
6.1.1 Direct API Revenue
6.1.2 Data Monetization
6.1.3 Cost Savings
6.1.4 Higher Usage
6.1.5 Churn Reduction
6.2 Telecom App Development Issues
6.2.1 Security
6.2.2 Data Privacy
6.2.3 Interoperability

7 Communication Service Provider Telecom API Strategies
7.1 Carrier Market Strategy and Positioning
7.1.1 API Investment Stabilization
7.1.2 Carriers, APIs, and OTT
7.1.3 Leveraging Subscriber Data and APIs
7.1.4 Telecom API Standards GSMA TM Forum
7.1.5 Telecom APIs and Enterprise
7.2 Select Network Operator API Programs
7.2.1 AT&T
7.2.2 Verizon Wireless
7.2.3 Vodafone
7.2.4 France Telecom (Orange)
7.2.5 Telefonica
7.3 Carrier Focus on Internal Telecom API Usage
7.3.1 The Case for Internal Usage
7.3.2 Internal Telecom API Use Cases
7.4 Carriers and OTT Service Providers
7.4.1 Allowing OTT Providers to Manage Applications
7.4.2 Carriers Lack the Innovative Skills to Capitalize on APIs Alone
7.5 Carriers and Value-added Services
7.5.1 Role and Importance of VAS
7.5.2 The Case for Carrier Communication-enabled VAS
7.5.3 Challenges and Opportunities for Carriers in VAS

8 API Enabled App Developer Strategies
8.1 Telecom APIs as a Critical Developer Asset
8.2 Judicious Choice of API Releases
8.3 Working alongside Carrier Programs
8.4 Developer Preferences: OTT Service Providers vs Carriers

9 Telecom API Vendor Strategies
9.1 General Strategies
9.1.1 Value Chain Enhancers and Development Facilitators
9.1.2 Moving from Platforms to Cloud-based CPaaS
9.2 Specific Strategies
9.2.1 Reliance upon SIP Trunking
9.2.2 Improving Existing Solutions
9.2.3 Increased Focus on Enterprise Solutions
9.2.4 Embracing Next Generation Use Cases

10 Global Markets for Telecom APIs
10.1 Telecom API Market by Category
10.2 Telecom API Market by Service Type
10.3 Telecom API Market by User Type
10.4 Telecom API Market by Network Technology
10.5 Telecom API Market by Deployment
10.6 Telecom APIs Market by Platform as a Service
10.6.1 Telecom APIs Market by CPaaS
10.6.2 Telecom APIs Market by UCaaS
10.7 Telecom API Market by Module
10.8 Telecom API Market by Stakeholders
10.9 Telecom API Market by Region

11 North American Markets for Telecom APIs

12 Latin American Markets for Telecom APIs

13 European Markets for Telecom APIs

14 APAC Markets for Telecom APIs

15 MEA Markets for Telecom APIs

16 Telecom API Success Stories
16.1 Patronus
16.2 RumbleUP
16.3 Rently
16.5 VOIPo

17 Technology and Market Drivers for Future API Market Growth
17.1 Service Oriented Architecture
17.2 Software Defined Networks
17.3 Virtualization
17.3.1 Virtualization vs. SDN
17.3.2 Network Function Virtualization
17.3.3 Virtualization beyond Network Functions
17.4 Internet of Things
17.4.1 Internet of Things Definition
17.4.2 IoT Technologies Embedded Systems Connected Devices Wireless Solutions Cellular Data WiMAX and Satellite Wi-Fi RFID/NFC Bluetooth ZigBee Ultra-wide Band (UWB) Dedicated Short-range Communications (DSRC) Beacon Technologies Sensors and Detection Addressing/Mapping Data Storage/Management Machine-to-Machine (M2M)
17.4.3 IoT Applications
17.4.4 IoT Solutions
17.4.5 IoT, DaaS, and APIs
17.5 Bringing it all Together for a Bright Telecom API Future
17.6 IoT WANs and Telecom APIs
17.6.1 Cellular IoT WAN
17.6.2 Non-Cellular IoT WAN
17.6.3 Cellular vs. Non-Cellular IoT WAN Telecom API Needs
17.6.4 Telecom APIs for IoT Authentication and Platforms

18 Conclusions and Recommendation

19 Appendix
19.1 Telecom API Definitions
19.2 More on Telecom APIs and DaaS
19.2.1 Tiered Data Focus
19.2.2 Value-based Pricing
19.2.3 Open Development Environment
19.2.4 Specific Strategies Service Ecosystem and Platforms Bringing to Together Multiple Sources for Mash-ups Developing Value-added Services as Proof Points Open Access to all Entities including Competitors Prepare for Big Opportunities with the Internet of Things (IoT)
19.3 Monetizing IoT APIs
19.3.1 IoT API Business Models
19.3.2 Peer Support of Platforms, Devices, and Gateways
19.3.3 Supporting the API Developer Community
19.3.4 Data and Database Transactions

Companies Mentioned

  • Amdocs
  • Apidaze (VoIP Innovations)
  • Apifonica
  • Aspect Software
  • Bandwidth
  • BICS
  • CA Technologies
  • Cisco
  • CLX Communications
  • Ericsson
  • Fortumo
  • Google
  • hSenid Mobile
  • Huawei
  • Hubtel
  • LocationSmart
  • Mashape
  • MessageBird
  • Mulesoft
  • Nokia Networks
  • Oracle
  • Persistent Systems
  • Ribbon Communcations
  • Syniverse
  • TeleStax
  • Telnyx
  • Twilio
  • Tyntec
  • Vidyo
  • Vonage

For more information about this report visit

         Laura Wood, Senior Press Manager
         For E.S.T Office Hours Call 1-917-300-0470
         For U.S./CAN Toll Free Call 1-800-526-8630
         For GMT Office Hours Call +353-1-416-8900
Related Topics: Telecommunications and Networks, Cloud Computing and Storage, Software Design and Development


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