Market Overview

MobileIron Earns Prestigious Certification for World-Class Customer Support for a Second Year


MobileIron (NASDAQ:MOBL), the company to introduce the industry's first
mobile-centric, zero trust enterprise security platform, today announced
the certification of its Customer Support operations by the prestigious
Service Capability & Performance (SCP) Standards for a second year. The
SCP Standards define best practices, quantify performance levels, and
establish a framework for continuous improvement of technology services
operations. Certification under the Standards recognizes MobileIron's
world-class customer service.

"At MobileIron, our customers lie at the core of everything we do," said
Simon Biddiscombe, CEO, MobileIron. "I'm proud that our customer support
organization has received the prestigious SCP certification for the
second year in a row. No other unified endpoint management (UEM)
provider has achieved this. The SCP certification, along with being the
only leader in Gartner's Magic Quadrant for UEM Tools to receive the 2018
Gartner Peer Insights Customers' Choice
are further proof of our
commitment to providing excellent service and support and putting our
customers' needs first."

MobileIron underwent an extensive audit of its customer support
operations to achieve the certification, which showed that the company
is continuing to make significant strides in ensuring customer
satisfaction. MobileIron maintains rigorous processes to efficiently
resolve technical support requests and has improved its technology
infrastructure to streamline the customer engagement process.

"The management team at MobileIron continues to demonstrate an
exceptional commitment to delivering a world-class service experience to
customers," said Greg Coleman, vice president of strategic programs for
Service Strategies Corp., administrator of the SCP Standards program.
"MobileIron has made excellent improvements in service quality over the
past three years. The management teams drive to implement and adhere to
best practices was evident in the results of their second certification
audit. The company's customers can be assured that the team at
MobileIron is focused on ensuring that customers realize the maximum
value from their investment."

"MobileIron's technical support organization works tirelessly to
consistently deliver world-class support to our customers, who are our
number one priority," said Vishal Chauhan, VP of worldwide technical
support, MobileIron. "We are proud that our efforts have been recognized
through this prestigious certification."

About MobileIron

MobileIron is redefining enterprise security with the industry's first
mobile-centric, zero trust platform built on the foundation of unified
endpoint management (UEM) to secure access and protect data across the
perimeter-less enterprise. For more information, visit:

About Service Strategies Corporation

Service Strategies helps companies continuously improve service quality.
The world's leading service providers have adopted Service Strategies'
Service Capability & Performance (SCP) Standards as their roadmap to
service excellence and benchmark measure of success. In addition,
thousands of service professionals around the world have enhanced their
skills through participation in the company's training and certification
courses. For more information visit:

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