Market Overview

PROS Invests in Customer Success to Further Fuel SaaS Growth


Global expert Jill Sawatzky brings laser focus on value attainment
from PROS investments; capitalizes on culture of customer success to
define next-generation of advocacy

(NYSE:PRO), a provider of AI-powered solutions that optimize selling in
the digital economy, today announced that Jill Sawatzky, a globally
recognized customer success expert, has joined the company as Vice
President of Customer Success – a critical role that will accelerate
customers' successful adoption of PROS solutions, and further support
the company's growth.

With over 20 years of customer-focused information technology
experience, Sawatzky in her new role will define a next-generation
department responsible for ensuring customers achieve value from their
PROS investments at each stage of their journey with PROS. Additionally,
Sawatzky will build a global team dedicated to the ongoing customer
partnerships required to ensure full adoption of PROS SaaS solutions.

"PROS has always been focused on customer success – it is part of our
DNA – and 2019 is the year for us to accelerate investments in the
infrastructure, teams and leadership needed to further scale our
business," said Andres Reiner, President and CEO. "Jill has the
experience to help us push the boundaries of what success with SaaS
requires to engender real customer advocacy. She is the right leader to
define a next era of Customer Success – to set a next standard for PROS
as a trusted advisor within our customer base, and frankly, is just a
great addition to our customer-obsessed company and culture."

"I am really thrilled to be joining PROS at this moment when it is
looking to define the next era of customer success as part of its
corporate growth strategy," said Sawatzky. "I look forward to building
this next Customer Success organization and continuing the tradition of
true partnerships with customers to help them overcome adoption
barriers, solve challenges and achieve sustained value from their PROS

To learn more, visit the PROS website
or follow PROS on Twitter at @PROS_Inc.

About PROS

Holdings, Inc. (NYSE:PRO) provides AI-powered solutions that optimize
selling in the digital economy. PROS solutions make it possible for
companies to price, configure and sell their products and services in an
omnichannel environment with speed, precision and consistency. Our
customers, who are leaders in their markets, benefit from decades of
data science expertise infused into our industry solutions.

Forward-looking Statements

This press release contains forward-looking statements, including
statements about the functionality and benefits of AI-powered solutions
to organizations generally as well as the functionality and benefits of
PROS software products. The forward-looking statements contained in this
press release are based upon PROS historical experience with AI-powered
solutions and its current expectations of the benefits of AI-powered
solutions for organizations that implement and utilize such software.
Factors that could cause actual results to differ materially from those
described herein include the addressability of an organization's
AI-powered solution needs, the risks associated with PROS developing and
enhancing products with the functionality necessary to deliver the
stated results and the risks associated with the complex implementation
and maintenance of AI-powered solutions such as PROS software products.
Additional information relating to the uncertainty affecting the PROS
business is contained in PROS filings with the Securities and Exchange
Commission. These forward-looking statements represent PROS expectations
as of the date of this press release. Subsequent events may cause these
expectations to change, and PROS disclaims any obligations to update or
alter these forward-looking statements in the future whether as a result
of new information, future events or otherwise.

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