Market Overview

How Customer Satisfaction Analysis Helps Retailers to Increase Their Market Share and Profit Margins? | Infiniti Research


A renowned market intelligence solutions provider, Infiniti Research,
has announced the completion of their customer
satisfaction analysis template for a retail store.
client is a leading retail store in the U.S. with an annual turnover of
over $20 billion. Despite having 35 retail outlets, the client did not
have a precise solution to segment its customers according to their
purchase experience. They wanted to leverage Infiniti Research's
solutions to gather precise information on the notable shifts in the
retail industry and improve their customer service for both in-store and
online platforms.

This press release features multimedia. View the full release here:

Customer satisfaction analysis template for a retail store. (Graphic: Business Wire)

Customer satisfaction analysis template for a retail store. (Graphic: Business Wire)

Why is customer satisfaction important?

At present times, the retail market is highly competitive in the
developed economies of Europe and North America and is driven by the
anticipation that consumers will spend confidently. However, retailers
are facing stiff competition with established brands reforming with both
online and in-store operations and new entrants in the market. This
makes it vital for retailers to consider recalibrating business levers
such as customer satisfaction analysis to increase their shares in the
market. It can help businesses:

  • Expand target group
  • Develop a pricing policy
  • Increase customer loyalty
  • Optimize products

According to the experts at Infiniti Research, "With the shift
in the economy, retailers have started focusing on presenting
authenticity, modernity, convenience, and creativity in their product
offerings to increase their revenues."

a free proposal
to know how customer satisfaction can help
you achieve higher profits.

The experts at Infiniti Research helped the client to conduct a customer
satisfaction survey that addressed the needs of customers and helped
them to improve their products and standards of services. They assisted
the company in bringing their products in line with the customers' needs
and improve customer loyalty. The solutions offered also helped the
business to run successful campaigns, effectively communicate
with end-users, and build a personal relationship with their customers.
This aided the client to protect revenues and profitability and
gain actionable insights to improve their customer experience.

Infiniti Research's customer satisfaction
analysis template helped the client to:

  • Monitor customer satisfaction.
  • Improve customer loyalty and protect revenues.
  • To know how customer satisfaction analysis can help you gain
    greater market shares,
    in touch with our experts!

Infiniti Research's customer satisfaction
analysis template offered predictive insights on:

  • Understanding their customers' requirements and concerns.
  • Improving their products and standards of service.
  • Request
    more information
    to know how customer satisfaction analysis
    can help you build a better brand image.

About Infiniti Research

Established in 2003, Infiniti
is a leading market intelligence company providing
smart solutions to address your business challenges. Infiniti Research
studies markets in more than 100 countries to help analyze competitive
activity, see beyond market disruptions, and develop intelligent
business strategies. To know more, visit:

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