Market Overview

First Stop Health working together with Alight Solutions to transform the healthcare experience


First Stop Health, a national leader in telemedicine services, is
partnering with Alight Solutions through its Compass Healthcare
Navigation Solutions to enhance and elevate its member experience.

Through the relationship, First Stop Health members, whose employers
elect to add healthcare navigation to their services will now have
access to the following new services:

  • Cost and service comparison for major healthcare expenses such as
    surgery, radiology and other procedures
  • Physician recommendation & appointment setting
  • Health benefit education and guidance
  • Concierge-level coordination of care
  • Medical bill review and remediation

First Stop Health members whose employers elect to add care navigation
services will have access to a personal healthcare consultant through
the existing First Stop Health toll-free number at no additional cost.

First Stop Health's CEO, Patrick Spain said, "Our goal is to delight our
members. By adding healthcare navigation to its telemedicine service,
our company has taken a big first step in building a more comprehensive,
high utilization virtual care offering for mid-market and large group
clients and their employees; while guaranteeing an impressive ROI for
our customers."

For employers who enroll in First Stop Health and Alight's combined
virtual care offering in 2018 and 2019, the company is offering a
guaranteed ROI of 50% on their investment.

By guiding members through their care journeys, First Stop Health and
Alight are committed to simplifying healthcare complexities, removing
barriers to high-quality care, optimizing benefit coverage and improving
cost-effective outcomes.

About First Stop Health

Chicago-based First Stop Health provides virtual healthcare services,
including telemedicine and care navigation to members 24/7/365 via
phone, online video consultation, and iPhone and Android apps. With
convenient access to U.S.-based physicians and care navigation
consultants in all 50 states and the District of Columbia, members
receive medical advice, diagnosis, and treatment that is convenient,
cost reducing, and of the highest quality. Connect with First Stop
Health on the WebLinkedInOwlerFacebook and Twitter.

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