Market Overview

Guru Secures $25M Series B Funding to Empower Teams with Real-Time Knowledge


the world's first Revenue Empowerment Network, today announced it has
secured $25 million in a Series B funding round led by Thrive Capital,
with participation from existing investors Emergence Capital, FirstMark
Capital, Slack Fund, and Michael Dell's MSD Capital. With this new
funding, Guru will invest in further growth and innovation to transform
how knowledge workers access the knowledge they need to do their jobs.

"Every employee in every company is more effective when they can
leverage the collective intelligence of their organization," said Ryan
Shmeizer of Thrive Capital, who will join Guru's board of directors. "By
empowering employees with knowledge in real-time, Guru has become the
rare enterprise solution that people use several times every day because
they want to. We are excited to invest in Rick, Mitchell, and the Guru
team as they empower knowledge workers around the world."

Founded in 2013 by enterprise software veterans Rick Nucci and Mitchell
Stewart, Guru today serves hundreds of leading modern enterprises such
as Shopify (NYSE:SHOP), Square (NYSE:SQ), Spotify (NYSE:SPOT), and Yext
(NYSE:YEXT), as well as rapidly growing private companies such as
BuzzFeed, Glossier, Intercom, and Thumbtack. For every customer, Guru
first unifies the knowledge that today lives in so many different places
within an organization. It then verifies the accuracy of every piece of
knowledge regularly to ensure that knowledge stays up to date and
accurate. Finally, it empowers users with the knowledge they need to do
their jobs, right where they work - no need to open another app or
browser window.

"We started Guru in 2013 because we believe that the knowledge you need
to do your job should find you when you need it," said Rick Nucci,
co-founder and CEO of Guru. "While we're delighted to empower hundreds
of leading companies around the world today, we believe that we are just
getting started, and we invite every organization in the world to learn
how Guru can transform how they work. We are thrilled to partner with
Ryan and Thrive Capital on this journey."

"Guru has changed the way we work - plain and simple," said Eraj
Siddiqui, Director Customer Success Practice at Autodesk. "Guru gives
our team what they need, when and where they need it. It has been
instrumental in being able to deliver consistent and top-notch
experiences across our customer success teams at Autodesk. We look
forward to seeing where the Guru team goes from here, and are thrilled
to be customers."

Today's news caps a year of tremendous growth for Guru:

  • In December 2018, Guru was named the "Most
    Integrated Knowledge Management Solution" by CIO Review
    in its
    December 2018 issue, which focused on knowledge management. Guru was
    also recognized as one of CIO Review's "10 Most Promising Knowledge
    Management Solution Providers" for 2018.
  • In the second half of 2018, Guru launched both AI
    Suggest Text
    and AI
    Suggest Voice
    . These AI-driven features deliver the right
    knowledge in real-time to revenue teams, eliminating the need to
    search altogether.
  • In September 2018, Guru announced an integration
    with Front
    , the single inbox that consolidates email, chat, and
    SMS conversations for customer-facing teams.
  • In September 2018, Guru was named One of Forbes'
    20 Rising Stars in Cloud Computing
    . The Rising Stars list is an
    extension of the Forbes Cloud 100 list, which ranks the best private
    cloud software companies in the world.
  • In May 2018, Guru introduced its support of Slack
    , which empowers customers to create and share knowledge
    using Guru natively in Slack, the world's leading collaboration hub.
  • In January 2018, Guru opened its San Francisco office to build out its
    West Coast go-to-market presence. Today, Guru has more than 90
    employees across its two offices in Philadelphia and San Francisco.

About Guru

Guru is the AI-powered Revenue Empowerment Network behind the next
generation of knowledge workers in customer support, customer success,
sales, and other revenue functions. With hundreds of customers including
leading enterprises such as Shopify (NYSE:SHOP), Square (NYSE:SQ), and
Yext (NYSE:YEXT), Guru is reshaping the way teams create, find, and
share institutional knowledge to deliver delightful customer
experiences. Founded by enterprise software veterans Rick Nucci and
Mitchell Stewart, Guru has offices in Philadelphia, PA, and San
Francisco, CA, and is backed by leading venture capital firms Thrive
Capital, Emergence Capital, and FirstMark Capital, with additional
funding from the Slack Fund and Michael Dell's MSD Capital. Learn more
or follow @Guru_HQ on Twitter.

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