Market Overview

Life Storage Wins Newsweek's 2019 Best Customer Service Award

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Life Storage, Inc. (NYSE:LSI), a leading national owner and operator of
self storage properties, announced today that it has been honored with Newsweek's
2019 America's Best Customer Service Award
. The survey was conducted
on retailers and service providers from 141 categories, including
Storage Centers.

This press release features multimedia. View the full release here:
https://www.businesswire.com/news/home/20181206005745/en/

(Graphic: Business Wire)

(Graphic: Business Wire)

"This award is a testament to the commitment of every Life Storage
associate whether they are working in the field, the call center, or
behind the scenes at our home office," commented Dave Rogers, CEO of
Life Storage, Inc. "We will proudly display that badge."

The winners were selected based on the evaluations of over 20,000 U.S.
customers who have either made a purchase, used a service or gathered
information about a product or service in the last three years.
Newsweek's study highlighted the value that customers place on service
at a time when automation tends to reduce face-to-face interaction in
the workplace. Life Storage employs approximately 1,500 store associates
and over 300 associates in the company's home office. Rogers added, "We
strive to maintain a customer-centric culture, and it is incredibly
gratifying to have that recognized by our customers."

ABOUT LIFE STORAGE, INC:

Life
Storage, Inc.
is a self-administered and self-managed equity REIT
that is in the business of acquiring and managing self storage
facilities. Located in Buffalo, New York, the Company operates more than
750 storage facilities in 28 states. The Company serves both residential
and commercial storage customers with storage units rented by month.
Life Storage consistently provides responsive service to its
400,000-plus customers, making it a leader in the industry. For more
information visit https://invest.lifestorage.com/.

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