Market Overview

Brightcove Achieves Support Staff Excellence Certification From TSIA for 5th Year in a Row


(NASDAQ:BCOV), the leading provider of cloud services for
video, today announced the company has been recognized by the Technology
Services Industry Association
(TSIA) as a Certified Support Staff
Excellence Center at the Technology
and Services World Conference
in Las Vegas. This is the fifth year
in a row Brightcove has received this distinction from TSIA.

Staff Excellence
(SSE), offered by TSIA and delivered by Miller
Heiman Group
, is a powerful staff development program that enables
the delivery of a superior customer service experience through the
development of the most critical service delivery resource a company
has: its people. The Certified Support Staff Excellence Center
designation leverages performance metrics that ensure the entire service
organization's staff internalizes key elements of the training program
and can improve their interactions with customers on a sustained level.

"Every single day at Brightcove we push and drive the Global Support
Organization to deliver a best-in-class experience for every customer,
on every inquiry," Denise Grimley, senior vice president, Customer
Experience, Brightcove said. "This award is a symbol of our obsession
with our customers and the dedication we have, day in and day out, to
ensure the best possible experience for them. While we will take a
moment to relish with the team in this achievement, tomorrow we will
roll up our sleeves and up our game to continue to exceed next year."

"By going through this rigorous evaluation and certification process,
Brightcove has demonstrated its dedication to excellence and an
unparalleled commitment to its customers," said Thomas Lah, executive
director of TSIA. "We're honored to recognize its achievement."

About TSIA
The Technology Services Industry Association
(TSIA) is the world's leading organization dedicated to advancing the
business of technology services. Technology services organizations large
and small look to TSIA for world-class business frameworks, best
practices based on real-world results, detailed performance
benchmarking, exceptional peer networking opportunities, and
high-profile certification and awards programs. TSIA corporate members
represent the world's top technology companies as well as scores of
innovative small and midsize businesses in four major markets:
enterprise IT & telecom, consumer technology, healthcare & healthcare
IT, and industrial equipment & technology.

About Brightcove
. (NASDAQ:BCOV) is the leading global provider of powerful cloud
solutions for managing, delivering, and monetizing video experiences on
every screen. A pioneering force in the world of online video since the
company's founding in 2004, Brightcove's award-winning technology,
unparalleled services, extensive partner ecosystem, and proven global
scale have helped thousands of companies in over 70 countries achieve
better business results with video. To learn more, visit

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