Market Overview

The North American Customer Engagement Solutions Market (2018-2024) -


The "North
American Customer Engagement Solutions Market Analysis (2018-2024)"

report has been added to's offering.

The North American Customer Engagement Solutions Market is expected to
witness market growth of 10.1% CAGR during the forecast period

North America is one of the leading regions with maximum adoption of the
technology. The presence of major market players in the region has been
the key factor that has driven the market expansion in the region.
Customer engagement solutions have been widely accepted in the US, as
Social, Mobile, Analytics, and Cloud (SMAC) technologies are widespread

Based on the Component Type, the Customer Engagement Solutions market is
segmented into Solution and Services. The Solution market is segmented
into Omnichannel, Reporting & Analytics, Workforce Optimization and
Robotic Process Optimization. The services market is further segmented
into Professional and Managed Services.

Based on the Organization size, the market is segmented into Large
Enterprises and Small & Medium Enterprises.

Based on Deployment Type, the market is segmented into Cloud based and

The Verticals covered under the report include BFSI, Consumer Goods &
Retail, Healthcare, Manufacturing, Travel & Hospitality, Telecom & IT,
Media & Entertainment and Others.

Based on Countries, the market is segmented into U.S., Mexico, Canada,
and Rest of North America.

Companies Profiled

  • IBM Corporation
  • Oracle Corporation
  • NICE Ltd.
  • Avaya
  • SAP SE
  • Microsoft Corporation
  •, Inc.
  • Pegasystems Inc.
  • Open Text Corporation
  • Aspect Software Parent, Inc.

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