Market Overview

SMS Assist Focuses on Customer Service with New Office


Disruptive company strengthens workforce, customer service with
expansion to suburban Naperville

, one of Chicago's fastest-growing technology companies, today
announced a major expansion with the opening of a second area office in
suburban Naperville.

The expansion will allow SMS Assist, headquartered in downtown Chicago,
to accelerate investments in its industry-leading workforce and business
solutions, which bring efficiency to multisite property management. The
company, which plans to build out the new office initially with dozens
of customer service roles, has a global workforce of more than 800

"Our success is driven by our people," said Taylor Rhodes, SMS Assist's
CEO. "They're the reason we're here today. This new office allows us to
continue creating opportunities for the team while also strengthening
what's already the best customer service in the industry."

SMS Assist, recognized for its internal talent development programs,
chose Naperville for the new office because of the city's strong
business environment and highly skilled workforce. Naperville, with
numerous colleges and top-ranked school districts, is regularly rated as
one of the most educated, best places to live in the country.

The new office, which features free covered parking, an on-site gym,
building food court and dedicated training space, will allow the company
to accommodate up to 400 employees. The hiring process is already
underway, with job descriptions available online.

SMS Assist enhances how customers experience some of the nation's
biggest brands, streamlining dozens of facilities maintenance services
with best-in-class contractors. The company's technology platform offers
real-time quality assurance and transparency across thousands of
locations simultaneously.

For two years running, SMS Assist has earned a spot on the Forbes
World's Best 100 Cloud Companies list.

About SMS Assist

SMS Assist is a Chicago-based technology company providing multisite
property management to a roster of Fortune 500 clients with a team of
more than 800 dedicated employees and more than 186,000 service
locations. Using its proprietary software platform to manage its network
of more than 20,000 affiliate subcontractors, SMS Assist offers a suite
of property management benefits including leveraged pricing of products
and services, $50 million insurance policy, real-time services
validation, instant invoicing, automatic service audits, and data
analysis to ensure quality and cost efficiency. SMS Assist is
revolutionizing multisite property management services for clients
including JPMorgan Chase (NYSE:JPM), O'Reilly Automotive, Inc. (NASDAQ: ORLY) and Invitation Homes Inc. (NYSE:INVH). To learn more, visit

View Comments and Join the Discussion!