Market Overview

Global Customer Communication Management (CCM) Managed Services Market Report 2018

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Global Customer Communication Management (CCM) Managed Services Market Report 2018

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DUBLIN, Aug 31, 2018 /PRNewswire/ --

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The "Global Customer Communication Management (CCM) Managed Services Market Size, Market Share, Application Analysis, Regional Outlook, Growth Trends, Key Players, Competitive Strategies and Forecasts, 2018 To 2026" report has been added to ResearchAndMarkets.com's offering.

The global CCM managed services market is set to cross US$ 1.20 Bn mark by 2026.

The overall CCM managed services market is mainly driven by the consistently growing inclination towards adopting managed IT services. Increasing need to keep customers engaged through communication over various channels has ensured substantial penetration of CCM solutions over the period.

CCM managed services enable organizations to achieve this effectively while limiting human labor costs. In addition, strong adoption of cloud services, especially in small & medium enterprises (SMEs) of North America and Europe, has significantly expanded the consumer base for CCM managed services. Nevertheless, risk of data breach remains a major challenge for the CCM managed services market.

On the basis of product type, the CCM managed services market is led by IT & telecom segment accounting for more over 1/4th of the overall market revenue generated worldwide. Other prominent industry verticals for CCM managed services include BFSI, e-commerce & retail and government & utilities. Hospitality & travel segment is expected to register high growth in the market over the forecast period.

Further, based on geography, the market is led by North America and is estimated to retain its dominant position in the market throughout the forecast period. The region is mainly backed by the U.S. generating more than 25% of the overall IT industry revenue worldwide. Asia Pacific is set to demonstrate the highest growth rate over the forecast period.

Key Topics Covered:




Chapter 1 Preface


1.1 Report Description


1.2 Research Scope


1.3 Research Methodology



Chapter 2 Executive Summary


2.1 Market Snapshot: Global CCM Managed Services Market


2.2 Global CCM Managed Services Market, By Industry Vertical, 2017 (US$ Mn)


2.3 Global CCM Managed Services Market, By Geography, 2017 (US$ Mn)



Chapter 3 Market Dynamics


3.1 Product Insights and Market Overview


3.1.1 Global CCM Managed Services Market Value and Growth, 2016 - 2026, (US$ Mn)


3.2 Market Drivers


3.2.1 Presence of Strong IT & Telecom and BFSI sectors in North America and Europe


3.2.2 Growing Need for Creation of Multiple and Divergent Communication Channels


3.2.3 Growing Inclination Towards Adopting Managed IT Services


3.3 Challenges


3.3.1 Risk of Data Breaching from Web-based CCM Platforms


3.4 Impact Analysis of Drivers and Restraints


3.5 Attractive Investment Proposition, by Industry Vertical, 2017


3.6 Competitive Landscape


3.6.1 Market Positioning of Key CCM Managed Service Providers, 2017


3.6.1 Leading player's strategies



Chapter 4 CCM Managed Services Market, By Industry Vertical


4.1 Overview


4.1.1 CCM Managed Services Market Value Share, By Industry Vertical, 2017 & 2026 (%)


4.2 IT & Telecom


4.3 BFSI


4.4 E-commerce & Retail


4.5 Hospitality & Travel


4.6 Government & Utilities


4.7 Others (Healthcare, Education, Media & Entertainment, etc.)



Chapter 5 North America CCM Managed Services Market Analysis



Chapter 6 Europe CCM Managed Services Market Analysis



Chapter 7 Asia Pacific CCM Managed Services Market Analysis



Chapter 8 RoW CCM Managed Services Market Analysis



Chapter 9 Company Profiles


  • GMC Software AG (Quadient)
  • OpenText Corp.
  • SmartComms SC, Ltd.
  • XMPie (Xerox Corporation)
  • Pitney Bowes, Inc.
  • Oracle Corporation
  • Ecrion, Inc.
  • Adobe Systems Incorporated
  • Zoho Corporation
  • Striata
  • Cincom Systems, Inc.
  • Kofax, Inc.
  • Newgen Software, Inc.
  • Intense Technologies Limited
  • Dell Inc. (Dell EMC)
  • ISIS Papyrus Europe AG.
  • Fidelity National Information Services, Inc. (FIS)
  • Doxee S.p.A.

For more information about this report visit https://www.researchandmarkets.com/research/5fxrxn/global_customer?w=5

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