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National Business Research Institute Recognizes Neptune Research Inc. (NRI) for their Commitment to Customer Engagement


National Business Research Institute Recognizes Neptune Research Inc. (NRI) for their Commitment to Customer Engagement

High levels of Customer Engagement earn Neptune Research a place in NBRI's Circle of Excellence.

PR Newswire

PLANO, Texas, Aug. 30, 2018 /PRNewswire-PRWeb/ -- The National Business Research Institute (NBRI) is pleased to welcome Neptune Research to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations that place a high value on Employee and Customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.

To qualify for this honor, the organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study, a statistically significant amount. It is no small feat to move an entire company's score of customer loyalty or employee engagement 5 or more percentiles, or to reach Stretch or Best in Class Performance levels.

"Customer Engagement drives Financial Performance," said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. "This award is a result of Neptune Research's dedication to measuring and improving their Customer Engagement."

About Neptune Research

Neptune Research is a solutions driven, licensed engineering firm and OEM of ASME, ISO and ACI compliance for composite materials. NRI's state-of-the-art manufacturing and R&D facility allows us to focus on the start-to-finish engineering of our products supervised by in-house mechanical, civil and chemical engineers, including PEs and PhDs. In 2017, through the acquisition of FloTex and IMG combined, we have become the world's largest composite manufacturer of processing pipe & pipeline repair systems.

About NBRI

NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI's research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI's mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.

National Business Research Institute, Inc.
2701 Dallas Parkway; Suite 650
Plano, TX, 75093

Neptune Research Inc.
3875 Fiscal Court, Ste #100
Riviera Beach, FL 33404


SOURCE National Business Research Institute

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