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Eagle's Flight Unveils Infographic on Customer Centricity

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Eagle's Flight Unveils Infographic on Customer Centricity

Experiential Learning Expert's New Resource Explores How to Create the Ultimate Customer Experience

PR Newswire

LOS ANGELES, Aug. 15, 2018 /PRNewswire/ -- Eagle's Flight, an industry leader in the development and delivery of practical training programs for the global business community, today announced it is publishing a resource that explores the many benefits of a customer-centric organization. The infographic, Customer Service vs. Customer Centricity & How to Create a Company That Delivers the Ultimate Customer Experience, is available for free download at https://www.eaglesflight.com/blog/customer-service-vs.-customer-centricity.

(PRNewsfoto/Eagle's Flight)

Creating a great customer experience and providing the best possible customer service requires more than training. It requires a shift in culture to be completely customer-centric and is the responsibility of every employee and leader, regardless if they are customer-facing or not. The new guide from Eagle's Flight highlights the characteristics and benefits of customer centricity and details how it positively impacts the bottom line. Features of the infographic include:

  • The differences between customer service and customer centricity
  • Five essential strategies for achieving customer centricity
  • Actionable steps to take on the journey to customer centricity 

"Customer centricity requires an entire organization to culturally align itself to create a positive customer journey that culminates in a satisfied, value-add experience," says Michelle Bennett, Vice President of Marketing for Eagle's Flight. "A new competitive advantage lies with employees striving to improve the customer experience; this goes well beyond customer service. Our infographic presents the advantages of transforming your business into a customer-centric, forward-thinking operation."

For more information about this infographic or Eagle's Flight's learning and development offerings, visit the company's website at eaglesflight.com.

About Eagle's Flight
Eagle's Flight is an innovative leader in the development and delivery of practical training programs for the global business community. Through experiential learning, they give organizations of all sizes a competitive edge by significantly strengthening workforces through lasting behavior change. Founded in 1988, their offerings include skill-based programs, corporate events, leadership training, and custom initiatives. Globally, their programs are offered in 20 languages and represented by international licensees in 35 countries. This global network allows Eagle's Flight to seamlessly work with large, multinational companies and provide them with consistent training messages, methods, and solutions no matter where they may be located.

 

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SOURCE Eagle's Flight

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