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Reston Radiology Focuses on Patient Engagement and Care Management by Successfully Deploying Royal Patient Portal®, Royal Kiosks® and RoyalPay® From Royal Solutions Group


Reston Radiology Focuses on Patient Engagement and Care Management by Successfully Deploying Royal Patient Portal®, Royal Kiosks® and RoyalPay® From Royal Solutions Group

PR Newswire

RESTON, Va., Aug. 14, 2018 /PRNewswire/ -- Reston Radiology Consultants improves patient engagement and begins down the Royal Care Management path by deploying Royal Kiosks and RoyalPay®.  This suite of patient engagement tools allows patients to pre-register days in advance of their exam, access test results and images after their exams, securely communicate with the clinic and view and pay their estimated patient responsibility online, all from the comfort of their home or on the go.  Onsite, patients enjoy a completely electronic workflow.  Our tablet solution intelligently retains patient history, asking only a few additional questions for returning patients and taking payment in Royal's point-of-sale terminals.  In minutes, patients are checked-in and ready to start the next step of their visit.  The Royal Care Management philosophy also extends into the technologists' and clinicians' workflows, furthering the electronic patient engagement strategy.

RoyalPay, the secure, web-based, payments engine, allows clients to eliminate manual eligibility checks and complex payment calculations, while greatly increasing the value and accuracy of time-of-service payments.  The increased daily cash flow and reduced invoicing and collection activities, allows RoyalPay customers to benefit from an instant ROI.  In addition to payment processing, Royal is working with Reston Radiology to customize the billing workflow to enable a seamlessly connected medical billing experience.  (

"It was always our goal to provide a truly digital solution for our patients, but could not find a vendor that met those needs completely until we found Royal Solutions," says Jeff Atkin, CEO at Reston Radiology Consultants.  "Serving a population in a county where 70 percent of the world's web traffic flows through, demands online registration, patient kiosks via tablets and the ability to easily pay online.  Paper is no longer an option – Royal has solved that for us."

"In a market that addresses the needs of a highly diverse patient base, the ability to efficiently and effectively increase the quality of care while increasing margin has a dramatically positive effect on the patient experience and satisfaction.  Patients decide how and when to make a payment and are provided medical billing clarity," says Peter Nassif, CEO at Royal Solutions Group.  "Reston Radiology now has an advantage in being a leader in patient engagement, and after undergoing a four-month initiative with our team, was able to eliminate paper in the front office, increase patient care quality and thereby the satisfaction for all patients.  RoyalPay is the evolution of complete patient engagement, allowing the clinical and financial aspects of an upcoming exam to be handled from home, via the Royal Patient Portal, as well as smoothly at the clinic and its billing offices.  When a patient can receive an estimated Explanation of Benefits ahead of receiving the medical services, the patient immediately forms a healthy perception of the clinic, which then increases patient satisfaction and allows everyone in the exam life-cycle to focus on quality care."

About Reston Radiology Consultants, Reston, VA
Reston Radiology Consultants is a diverse group of board certified and fellowship trained physicians. Their technologists and support staff are chosen for their experience, skills and dedication to patient care. The imaging centers are conveniently located throughout Northern Virginia, with hospital based services at Reston Hospital Center and StoneSprings Hospital Center.

About Royal Solutions Group, White Plains, NY
Royal, headquartered in White Plains, NY, is a leading provider of services and customized software to the health care industry. Royal's suite of solutions, focus on patient, provider and operational workflows, optimizing engagement in all areas of a patient exam life cycle.

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