Market Overview

Creative Virtual's Founder & CEO to Present Webinar on Combining Artificial Intelligence and Humans to Improve Customer Experience


Chris Ezekiel will present Creative Virtual's sixth annual CRMXchange Technology Innovation Showcase webinar on 6 September 2018

LONDON (PRWEB) August 29, 2018

Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is sponsoring the company's sixth annual CRMXchange Technology Innovation Showcase webinar titled ‘Humans & AI: The Perfect CX Power Couple'. Chris Ezekiel, Founder & CEO, will share a series of live demonstrations during the webcast on Thursday, 6 September 2018 showing how organisations are using the combination of humans and artificial intelligence to deliver a positive customer experience.

"For some time now, we've been learning about how customer experience is a key differentiator in the marketplace, but delivering a positive experience continues to be a struggle for many organisations as they try to support more contact channels than ever before," says Chris. "I'm looking forward to sharing how Creative Virtual's intelligent solutions empower organisations to use a combination of artificial intelligence and humans to improve omnichannel customer service and build better relationships with customers."

During his presentation, Chris will give an inside look at bringing together AI and human input to provide quality self-service options, improve live chat and contact centre performance, and increase customer satisfaction scores. Through a series of live demonstrations, attendees will learn:

  • Best practices for implementing chatbots, virtual agents, and live chat to provide accurate and seamless omnichannel engagement
  • The benefits of centralising knowledge management and using a single orchestration platform to deliver consistent support across contact channels
  • Ways to leverage a hybrid of machine learning and human curation of content to reduce support costs while improving conversational engagement

To register for the ‘Humans & AI: The Perfect CX Power Couple' webcast, visit the CRMXchange website. A recording of the event will be provided to all registrants.

To learn more about bringing together humans and AI to enable anywhere, anytime customer and employee engagement, visit the Creative Virtual website.


Creative Virtual, winner of the Queen's Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at

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