Market Overview

Unified Communications Market Size, Share & Trends Analysis Report 2018 -


The "Unified
Communications Market Size, Share & Trends Analysis Report By Product
(On-premise, Cloud-based/Hosted), By Application (Enterprises,
Education, Government, Healthcare), And Segment Forecasts, 2018 - 2024"

report has been added to's

The global unified communications market size is expected to reach USD
143.49 billion by 2024, exhibiting a CAGR of 16.8% during the forecast

Expansion of organizations in international markets and growing need for
real-time and efficient communication systems is expected to augment
industry growth over the next few years.

Global institutional and government initiatives supporting the
introduction of unified communication deployment across various industry
sectors is expected to positively impact market growth. Technological
advancements and surging adoption of cloud computing technologies are
expected to drive demand for hosted UC solutions. Cloud-based systems
are easier to maintain and provide fast and seamless communication
capabilities at minimal capital expenditure. Characterized by an OPEX
model and featuring quick implementation, flexibility, and automated
upgrades, it is also particularly well suited for small and medium
enterprises (SMEs).

Increased deployment of Artificial Intelligence (AI) assistants such as
Cortana, Siri, and Alexa to predict consumer behavior and guide customer
service to solve a problem is also projected to benefit the market. Such
virtual assistants are expected to witness greater deployment of bots as
an authentic alternative to human interaction for customer service.
Additionally, merging of traditional telecom and IT functions along with
emergence of convergence has enabled several businesses to become
familiar with UC and Voice over Internet Protocol (VoIP) concepts.

Furthermore, enterprises are planning to converge their unified
communication applications around a single vendor, with most choosing
Microsoft Corporation and Cisco Systems, Inc. For instance, Comcast
Business has offered integration between its cloud phone service,
business voice edge, and Microsoft Office 365, making it possible for
Office 365 to receive or initiate calls from Outlook. This integration
has allowed users to make phone calls while responding to an email.

Key players in the industry include Cisco Systems Inc.; Microsoft
Corporation; IBM Corporation; Verizon Communications Inc.; and Polycom

Key Topics Covered:

Chapter 1. Methodology and Scope

Chapter 2. Market Snapshot

Chapter 3. Unified Communications Industry Outlook

Chapter 4. Product Estimates & Trend Analysis

Chapter 5. Application Estimates & Trend Analysis

Chapter 6. Regional Estimates & Trend Analysis, by Product & Application

Chapter 7. Competitive Landscape

  • Alcatel-Lucent
  • Avaya Inc.
  • Cisco Systems Inc.
  • IBM Corporation
  • Microsoft Corporation
  • NEC Corporation
  • Plantronics Inc.
  • Polycom Inc
  • ShoreTel Inc.
  • Unify GmbH & Co. KG
  • Verizon Communications Inc.

For more information about this report visit

View Comments and Join the Discussion!