Market Overview

Global Customer Communication Management (CCM) Managed Services Market Analysis & Forecasts 2018-2026 with Market Positioning of Key CCM Managed Service Providers -


The "Global
Customer Communication Management (CCM) Managed Services Market Size,
Market Share, Application Analysis, Regional Outlook, Growth Trends, Key
Players, Competitive Strategies and Forecasts, 2018 To 2026"

report has been added to's

The global CCM managed services market is set to cross US$ 1.20 Bn mark
by 2026.

The overall CCM managed services market is mainly driven by the
consistently growing inclination towards adopting managed IT services.
Increasing need to keep customers engaged through communication over
various channels has ensured substantial penetration of CCM solutions
over the period.

CCM managed services enable organizations to achieve this effectively
while limiting human labor costs. In addition, strong adoption of cloud
services, especially in small & medium enterprises (SMEs) of North
America and Europe, has significantly expanded the consumer base for CCM
managed services. Nevertheless, risk of data breach remains a major
challenge for the CCM managed services market.

On the basis of product type, the CCM managed services market is led by
IT & telecom segment accounting for more over 1/4th of the overall
market revenue generated worldwide. Other prominent industry verticals
for CCM managed services include BFSI, e-commerce & retail and
government & utilities. Hospitality & travel segment is expected to
register high growth in the market over the forecast period.

Further, based on geography, the market is led by North America and is
estimated to retain its dominant position in the market throughout the
forecast period. The region is mainly backed by the U.S. generating more
than 25% of the overall IT industry revenue worldwide. Asia Pacific is
set to demonstrate the highest growth rate over the forecast period.

Key Topics Covered:

Chapter 1 Preface

Chapter 2 Executive Summary

Chapter 3 Market Dynamics

Chapter 4 CCM Managed Services Market, By Industry Vertical

Chapter 5 North America CCM Managed Services Market Analysis

Chapter 6 Europe CCM Managed Services Market Analysis

Chapter 7 Asia Pacific CCM Managed Services Market Analysis

Chapter 8 RoW CCM Managed Services Market Analysis

Chapter 9 Company Profiles

  • GMC Software AG (Quadient)
  • OpenText Corp.
  • SmartComms SC, Ltd.
  • XMPie (Xerox Corporation)
  • Pitney Bowes, Inc.
  • Oracle Corporation
  • Ecrion, Inc.
  • Adobe Systems Incorporated
  • Zoho Corporation
  • Striata
  • Cincom Systems, Inc.
  • Kofax, Inc.
  • Newgen Software, Inc.
  • Intense Technologies Limited
  • Dell Inc. (Dell EMC)
  • ISIS Papyrus Europe AG.
  • Fidelity National Information Services, Inc. (FIS)
  • Doxee S.p.A.

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